| Port fail, and now request cancelation is hung | JoesTMOPort | 8/19/12 5:38 AM | I'm trying to port a number from TMO. I submitted a request through GoogleVoice to start the port, but the account number was incorrect so the port failed. I then canceled the port request with hopes of resubmitting it with the correct account numbe |
| Re: Port fail, and now request cancelation is hung | Matt Bariletti - Community Manager, Voice & Cal. | 8/20/12 9:30 AM | @JoesTMOPort I can in your account that your port in was indeed initiated on 8/2. You should have received an email once you initiated the port with instructions how to cancel the port. I can see that you were refunded 8/12. |
| Re: Port fail, and now request cancelation is hung | JoesTMOPort | 8/20/12 12:27 PM | Thanks Matt. My request was rejected on 8/2 because my TMO account number was not correct. I cancelled the port so that I could enter the correct TMO account number. However, the cancellation is still pending (according to Google Voice) As a result, |
| Re: Port fail, and now request cancelation is hung | Matt Bariletti - Community Manager, Voice & Cal. | 8/21/12 11:53 AM | @JoseTMOPort Thanks for your quick response. You should be able to port the number in again. http://support.google.com/voice/bin/answer.py?hl=en&answer=1065667 At which step are you getting stuck? |
| Re: Port fail, and now request cancelation is hung | JoesTMOPort | 8/21/12 2:27 PM | Please see my first post. I should be able to port my number again, but Google Voice believes there is a port underway and reports "Your port is being cancelled." on the port status page. If I try to initiate another port of the same phone number I |
| Re: Port fail, and now request cancelation is hung | JoesTMOPort | 8/22/12 6:10 PM | Matt, any additional feedback on this one? Thanks, - Joe |
| Re: Port fail, and now request cancelation is hung | Cade1 | 8/22/12 7:28 PM | Matt, would you please look at posts by me? I've been having this same problem for a long time, and I can't get a response from you. Thanks! |
| Re: Port fail, and now request cancelation is hung | JoesTMOPort | 8/24/12 9:24 AM | Could Matt or someone else at Google comment on this thread pleas. Thanks, |
| Re: Port fail, and now request cancelation is hung | Matt Bariletti - Community Manager, Voice & Cal. | 8/28/12 2:13 PM | @JoesTMOPort We have cancelled and reinitiated your port. If you do not receive a confirmed in the next day or so let me know. @Cade1 I will have an update shortly. Thanks for your patience. |