Categories: Troubleshooting :

Approved senders still going to Junk mail

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Approved senders still going to Junk mail burncoil 5/7/12 12:51 PM There are some addresses which I have added to my approved senders list, but email from that sender is still going to Junk.   A sample email header is below.   The message header analyzer says:  This message went through the Postini System. This mes
Re: Approved senders still going to Junk mail FrankM TC/Reseller 5/7/12 2:49 PM The header is incomplete. Are these addresses going into your personal approved senders list or the Org level list? Org level content and attachment filters, will override user approved lists. 
Re: Approved senders still going to Junk mail burncoil 5/10/12 8:08 AM The addresses are in my personal "approved senders" list.  There are no blocked senders at the org level.  The org-level filters are set to the lowest level possible without them being "off." The headers are what were shown when I clicked on "Display
Re: Approved senders still going to Junk mail FrankM TC/Reseller 5/10/12 10:34 AM There is still not enough Postini X-pstn headers to work from. Looking for the following headers minimum, to work with.  X-pstn-levels:     (S: 4.16990/99.90000 CV:99.9000 FC:95.5390 LC:95.5390 R:95.9108 P:95.9108 M:97.0282 C:98.6951 ) X-pstn-settin