| Customers E-mail being blocked even when they are in my approved sends list | leisuretech | 8/8/12 5:55 AM | Hello, I have a customer that is try to e-mail us and they are getting failure notices, but I have added their e-mail address and domain to my approved senders list. I have also tried to turn off the SPAM filter for the recipient. Below is the boun |
| Re: Customers E-mail being blocked even when they are in my approved sends list | FrankM TC/Reseller | 8/8/12 6:26 AM | There is no indication that this is a Postini filter block/bounce. Postini generated errors will end with the text -psmtp. Check your log search report, after at least a 3-hour refresh and see if the message is listed, if not, it did not make it to P |
| Re: Customers E-mail being blocked even when they are in my approved sends list | leisuretech | 8/8/12 7:44 AM | Forgive my ignorance, Do you think it is making it through Postini and being bounced by my server? |
| Re: Customers E-mail being blocked even when they are in my approved sends list | FrankM TC/Reseller | 8/8/12 8:33 AM | The message is coming to you and you use Postini, however the sender appears to be using http://messagelabs.com. It may be their own outbound filter blocking the message to you. |
| Re: Customers E-mail being blocked even when they are in my approved sends list | leisuretech | 8/8/12 8:34 AM | Thank you for your help. I have never looked at that log before. The e-mail in question never shows up in the log at all. They tried to send one yesterday and again this morning and nothing. What do you think that means? |
| Re: Customers E-mail being blocked even when they are in my approved sends list | FrankM TC/Reseller | 8/8/12 12:05 PM | I'll assume my guess is right and their own filter is blocking their outbound mail to you. Postini or your server, can not block something it does not get. |
| Re: Customers E-mail being blocked even when they are in my approved sends list | leisuretech | 8/8/12 12:14 PM | Thank you, I have come to the same conclusion. I will get with their support and see what they say. When it comes to e-mail everyone seems point their finger at the other person. Thanks again for your time |