| Why am I still getting a few spams which has been detected in the quarantine summary? | Mr.Abay21 | 7/1/12 8:39 PM | Hi All, I am using Postini since 2 month later. Why am I still getting a few spams which has been detected in the quarantine summary? Please your help. Thanks. |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | Mr.Abay21 | 7/2/12 7:45 PM | Hi All, Your answer is very helpful for me. Thanks |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | FrankM TC/Reseller | 7/2/12 8:59 PM | Not real clear what you are asking. A you referring to messages that are delivered to your inbox, that have been quarantined before? |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | Mr.Abay21 | 7/3/12 8:04 PM | Hi Frank, Yes Frank, the spam message has been quarantine before. but i receive that message on my inbox. whereas i never deliver that message to my inbox. Thanks |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | FrankM TC/Reseller | 7/4/12 8:31 AM | Postini does not automatically release quarantined messages from your message center, unless you or an admin do so. |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | Mr.Abay21 | 7/4/12 12:58 PM | Hi Frank, Thanks for your update. But there is so, what happen about this? can you help me to analyze? Thanks |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | FrankM TC/Reseller | 7/4/12 10:36 PM | I do not understand your reply. Can you please clarify. |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | Mr.Abay21 | 7/4/12 11:05 PM | Hi Frank, you say : "Postini does not automatically release quarantined messages from your message center, unless you or an admin do so." But I never click deliver spam message from quarantine summary. And the spam message in my inbox has been sent a |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | FrankM TC/Reseller | 7/4/12 11:56 PM | Do you use any aliases with your primary email account? The only thing I can think of, is that you have an unregistered alias and it's not protected by Postini. |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | Mr.Abay21 | 7/5/12 1:51 AM | Hi Frank, I did not using email alias with my primary account. Any other solution? Thank you, |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | FrankM TC/Reseller | 7/5/12 5:34 AM | No, not really. |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | Mr.Abay21 | 7/5/12 7:07 PM | Hi Frank, Can you give me what should i check from my postini setting for resolve this issue? Thanks |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | FrankM TC/Reseller | 7/6/12 3:39 AM | There is nothing in the Postini settings, that would enable this dual delivery of your quarantine summary and releasing the messages to your inbox. Post the full header of a sample message that was in quarantine and now in your inbox, redacting the u |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | Mr.Abay21 | 7/6/12 4:01 AM | Hi Frank, Can you give me your private email for send the email header? Because I dont want our user data to share with other user which view this topics. Thanks. |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | FrankM TC/Reseller | 7/6/12 4:53 AM | You can use our profile contact info. However, if a solution is potentially found, it will be posted to the forum sans private info, for others who may have the same issue now or in the future. |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | Mr.Abay21 | 7/8/12 7:40 PM | Hi Frank, Because i dont know the postini contact email address, so I have been sent the full header of message to your email on your profile (frank...@secureemailplus.com). If the solution found, i am no problem to share the solution to the forum. |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | zhangen | 7/19/12 3:37 AM | Hi Abay21, We also encounter the same problem. we are still getting few spam message which has been detected in quarantine summary.According to google support, either admin or user release it but we didn;t. How did you solve that ? Please share. Reg |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | FrankM TC/Reseller | 7/19/12 9:35 AM | Check your Quarantine Delivery report, under the Reports tab. It will show you if the message was released from, e.g. QSM (QS) or Message Center (MC2) etc. |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | Mr.Abay21 | 7/19/12 8:02 PM | I have check my quarantine delivery report.The total my report is 2217 record. Overall the report shows the sender comes from the QS. Only 18 are derived from the QMC. What happened to these results? Thanks. |
| Re: Why am I still getting a few spams which has been detected in the quarantine summary? | FrankM TC/Reseller | 7/19/12 9:12 PM | The QS is the quarantine summary email, so the user is requesting the message to be delivered, the rest are from the message center. |