| Postini registration stuck for 2 days now. | RickCarpet | 12/27/11 10:49 PM | My Postini registration has been stuck on stage 2 for a couple of days now. It says that this step can take up to an hour. That hour passed a couple of days ago. http://yourcarpetpro.com is my domain. How do I open a ticket with Postini? Don't I need th |
| Re: Postini registration stuck for 2 days now. | FrankM TC/Reseller | 12/27/11 11:35 PM | Did you receive the activation email and set up your billing account? |
| Re: Postini registration stuck for 2 days now. | DCCyr | 12/30/11 2:34 PM | <This message has been deleted.> |
| Re: Postini registration stuck for 2 days now. | DCCyr | 12/30/11 2:38 PM | Help - I have the identical issue with my recent purchase into Postini. Yes, I have the email "Activation and Setup of Message Security for ..." and attempted its link to "...setup your Billing Account and start activating your service:" Response is |
| Re: Postini registration stuck for 2 days now. | FrankM TC/Reseller | 12/30/11 2:58 PM | You will need to start by submitting a support case at the following URL,Postini Support Contact Form. Respond back to the default response with a screen shot of the error, preferably as an attachment. When you get the case number, post back to this |
| Re: Postini registration stuck for 2 days now. | EdwardMSmith | 12/31/11 7:30 AM | We're having the same problem as well - Server error trying to set up billing. So, FrankM's advice sounds good, but when we followed it, after starting a new support case, we received no contact, no email, no confirmation at all that anybody was look |
| Re: Postini registration stuck for 2 days now. | FrankM TC/Reseller | 12/31/11 7:58 AM | I just did a test to the support URL and received the case number almost instantly. So unfortunately, we can not duplicate the issue. [#01831364] Testing for Forums - Say not working [ref:00D0VNwG.5006GqZaM:ref] |
| Re: Postini registration stuck for 2 days now. | DCCyr | 12/31/11 8:06 AM | Dear EdwardMSmith: Your situation does sound just like what I experienced when I signed up yesterday. Though at first I felt total lost & vulnerable as trying to find help was very daunting, bordering on panicking. In my situation, once I properly |
| Re: Postini registration stuck for 2 days now. | EdwardMSmith | 12/31/11 9:20 AM | Aha, the support form I filled out a ticket on is this: http://support.google.com/postini/bin/request.py?hl=en&contact_type=billing Not the one linked above. |