| Credit for upgrade | rjskelton | 12/1/11 12:35 PM | We currently use Google Message Security (GMS) for 20 users. We would like to add Google Message Discovery (GMD) for 10 of the users. I ordered GMS through Google Checkout and it seems that I don’t have ability to upgrade to GMD through Google Chec |
| Re: Credit for upgrade | FrankM TC/Reseller | 12/1/11 12:58 PM | Who directed you to a reseller? Do you have the GMD option listed, to upgrade in your billing account? There is no full credit for you directly. However we do offer multi-year agreements with some matching credits and can mix the GMS/GMD services as |
| Re: Credit for upgrade | rjskelton | 12/1/11 1:27 PM | I was directed to a re-seller for the contact sales link on Postini's site. I know this sounds stupid, but I not certain that I have a billing account. |
| Re: Credit for upgrade | FrankM TC/Reseller | 12/1/11 1:32 PM | When you or someone else set up the account initially, a billing account should have been created, along with using the Google Checkout account. You will need a Postini billing account, to purchase additional services. If you do not have your activat |
| Re: Credit for upgrade | rjskelton | 12/2/11 7:47 AM | Thank you for your help |