| POSTINI SUPPORT IS THE WORST | owenera | 6/11/09 4:03 PM | EVER TRIED TO SETUP A POSTINI ACCOUNT AND HAD ISSUES AND TRIED TO CONTACT THEM ABOUT IT, GOOD LUCK THEIR SUPPORT IS THE WORST. THERE IS NO CONTACT PHONE NUMBER NOTHING CAN'T EVEN GET YOUR MONEY BACK. |
| Re: POSTINI SUPPORT IS THE WORST | nahakr | 8/3/09 7:30 PM | I Agree !00%, e-mail is a critical service hence he need to services like Postini. It is totally UNACCEPTABLE that they do not have telephonic support. Another point is that access to the support portal requires that they send you a password (which t |
| Re: POSTINI SUPPORT IS THE WORST | FrankM TC/Reseller | 8/3/09 9:27 PM | The support portal has little in it unless you are a reseller. Google has taken the Postini portal KB and made it available online. @owenera, What setup problems are you having? Have you by chance submitted a support request for the problem? |
| Re: POSTINI SUPPORT IS THE WORST | bill.hiers | 8/12/09 8:35 AM | WHERE, where do you support a request for a problem. All the forums and emails I tried have emailed me back that the email address I used no longer works etc. etc. This is silly, It has been 5 days and nothing I can't get support anywhere. I know I'm |
| Re: POSTINI SUPPORT IS THE WORST | EXM Kevin | 8/12/09 12:09 PM | You can submit an email to postinicu...@google.com.. If you have licensed support through Google Powered Postini Services, you will get a reply or the information of who you SHOULD contact for support weather it be a reseller or anyone else. |
| Re: POSTINI SUPPORT IS THE WORST | cb30024 | 12/3/09 8:10 AM | Corporate Headquarters Redwood City, California USA 94063 Toll-free 1-866-767-8461 Email in...@postini.com Web Site http://www.postini.com |
| Re: POSTINI SUPPORT IS THE WORST | security123 | 6/23/10 2:50 PM | I had to terminate Postini for their lack of support, lack of caring for their product and a big time lack of functionality. Google seems to care more about selling their apps to me than fixing my countless issues. I finally decided to leave and si |
| Re: POSTINI SUPPORT IS THE WORST | ADSS | 6/28/10 7:40 PM | I agree 100%. Lack of support and no response at all. I am moving all my clients over to another service and will not recommend Postini in the future. |
| Re: POSTINI SUPPORT IS THE WORST | FrankM TC/Reseller | 6/28/10 8:26 PM | @ ADSS How is this fair to your clients when you are not willing to support their business, by investing support costs into your business? Postini has a sales channel that can help support your business as well as your clients. How much support do yo |
| Re: POSTINI SUPPORT IS THE WORST | TheITGuy | 9/24/10 11:15 AM | Here ya go! Postini Customer Care http://support.postini.com US: 800-566-3180 / 650-253-1034 (M-F 8am-8pm ET, 24x7 emergency) -or- London: +44 20 7881 7082 (M-F 8am-6pm BT, 24x7 emergency) |
| Re: POSTINI SUPPORT IS THE WORST | CSDAustin | 1/11/11 10:35 AM | I agree. I have submitted 2 tickets, with no response on either ticket.....coming up on 1 month since I submitted the first ticket. |
| Re: POSTINI SUPPORT IS THE WORST | FrankM TC/Reseller | 1/11/11 11:47 AM | @CSDAustin, what's the issue? Have you posted your question on the forum? |
| Re: POSTINI SUPPORT IS THE WORST | darylzero | 1/19/11 6:28 PM | I submitted a support issue to them 4 months ago!!! They JUST got back to me last week saying we assume you issue is now resolved so if you still need help contact us again F*%K Google |
| Re: POSTINI SUPPORT IS THE WORST | darylzero | 1/19/11 6:34 PM | Switch to Exchange Defender they answer the phone and you talk to a real person right away. |
| Re: POSTINI SUPPORT IS THE WORST | FrankM TC/Reseller | 1/20/11 7:46 AM | Best practices when actual support is needed. There is a difference between the support for the services and billing. Each has its own processes to work with. Your best billing support action, is making sure you save multiple copies of your Google Ch |
| Re: POSTINI SUPPORT IS THE WORST | darylzero | 2/3/11 7:07 PM | wow Frank way to kiss google's ass. They lowered prices because of competition. |
| Re: POSTINI SUPPORT IS THE WORST | FrankM TC/Reseller | 2/3/11 8:52 PM | We were doing just fine even before that. Why are you still here? |
| Re: POSTINI SUPPORT IS THE WORST | CSDAustin | 2/24/11 10:42 AM | Finally was contacted by postini today........now that we have decided not to use their service.......Nice work postini, they failed when we had them before(about 2 years ago), so we switched back to Barracuda. We have now switched to Google Apps and |
| Re: POSTINI SUPPORT IS THE WORST | FrankM TC/Reseller | 2/24/11 2:01 PM | So what was your question that did or did not get answered? |
| Re: POSTINI SUPPORT IS THE WORST | addiep | 8/22/11 2:21 PM | Postini support is the worst! The archiving service is slow... when trying to view emails or recover them it works 50% of the time. Think twice before signing your company up for this service. |
| Re: POSTINI SUPPORT IS THE WORST | UpsetCustomer2012 | 11/11/11 8:44 AM | I have called and emailed everyone and still no response This morning I emailed legal The reps who set up your accounts will make a mistake then get rid of you - no support Whats crazy is I still have a rep for the account and even he can not make |
| Re: POSTINI SUPPORT IS THE WORST | TT_Boston | 2/9/12 6:06 AM | Ive spent a week trying to fix a Postini filter problem impacting our customer service emails. The person helping me has obviously guessed twice... Ive asked him to escalate it and he has stopped responding to me. Ive escalated the ticket in their s |
| Re: POSTINI SUPPORT IS THE WORST | FrankM TC/Reseller | 2/9/12 9:02 AM | And your issue is? Perhaps someone has had your problem before and can offer a solution. Can't hurt. |
| Re: POSTINI SUPPORT IS THE WORST | G . | 2/19/12 9:02 AM | yes POSTINI support suckshttps://http://groups.google.com/a/googleproductforums.com/forum/?fromgroups#!category-topic/postini/google-apps-premier-edition--postini/szzG8trRWj8 |
| Re: POSTINI SUPPORT IS THE WORST | FrankM TC/Reseller | 2/19/12 12:01 PM | Your issue was not with Postini, but rather settings that you failed to apply during the set up, which would have prevented this problem. You did not follow the set up directions, how is that Postini support problem? |
| Re: POSTINI SUPPORT IS THE WORST | PattiT | 2/28/12 9:20 AM | Well, as a former Postini user (when they weren't part of Google), they were good. However, I have contacted Sales via the website (because there is no phone number), and have heard nothing in over a week. At minimum, this is poor customer service. |
| Re: POSTINI SUPPORT IS THE WORST | FrankM TC/Reseller | 2/28/12 12:10 PM | As a 9+ year direct partner, we have had many discussions, even daily and visits with them in Mountain View. Having been there last September, I was not surprised at the amount of "sales form" chatter they get on a daily basis. It's unfortunate for t |
| Re: POSTINI SUPPORT IS THE WORST | kurtes | 5/23/12 10:59 AM | They are awful! They never reply and they ignore you completely. |