| Email all of a sudden going to quarentine | kawzie | 7/27/12 10:21 AM | Hello, We are having an issue that started a couple days ago. A large number of our users are complaining that normal emails are being quarantined. We did not change any settings to our postini nor have the users made any changes. Emails from our dom |
| Re: Email all of a sudden going to quarentine | FrankM TC/Reseller | 7/27/12 4:03 PM | Postini filters will change from time to time, that may effect how your settings filter the email. Without knowing your settings structure or a sample header to see the Postini headers, not much can be said to help answer your question at this time. |
| Re: Email all of a sudden going to quarentine | Trey T | 7/28/12 6:43 PM | My organization has noticed the same thing. Large swaths of legitimate email are suddenly being classified as bulk spam with no apparent rhyme or reason. It's causing me quite a bit of pain as I deal with irate users. The headers from one such email |
| Re: Email all of a sudden going to quarentine | FrankM TC/Reseller | 7/28/12 8:48 PM | You do have a moderately high bulk filter setting of 3. We usually don't recommend anything higher than a 2 setting, for our users. In addition, the domain is failing basic best practices of publishing SPF data. If you expect more email from this dom |
| Re: Email all of a sudden going to quarentine | Trey T | 7/28/12 9:26 PM | I agree that publishing SPF records is a best practice, but it's certainly not a widespread one. I'd estimate that less than 5% of the messages that come to my users come from places with SPF records. And anyway, we're not talking about the SPF filte |
| Re: Email all of a sudden going to quarentine | FrankM TC/Reseller | 7/28/12 10:56 PM | SPF is more widely used that you think. Nonetheless, there is a recent known issue (7/27/2012) with new filters when SPF filtering is turned on and scoring those domains without published SPF more aggressively. Postini's SPF filtering only works for |
| Re: Email all of a sudden going to quarentine | JMINATL | 7/30/12 8:01 AM | We disabled SPF Friday to workaround as directed by support. This issue was devastating to some of our business units that work with lots of smaller email shops that don't have SPF implemented Still a bit concerned - I have a couple of additional r |
| Re: Email all of a sudden going to quarentine | FrankM TC/Reseller | 7/30/12 8:54 AM | Devastating would have been those going to quarantine going to BSB or bounced. With some 4100 plus orgs, we have not had any unusual activity concerning this issue. However, we have seen a significant amount of spam being caught in our own accounts t |
| Re: Email all of a sudden going to quarentine | JMINATL | 8/2/12 8:03 AM | The reason it was so impactful is that the company affected doesn't generally provide quarantine access or reports to users. Been that way for years and years. Typically not a big deal but in this case it made things pretty painful. |