| Trying to cancel Postini so we can use Google Apps Premier | GAndrew | 3/30/10 8:58 AM | I see several other posts about canceling the postini message filtering service so we can get Google Apps Premier. Does it really take weeks to get the service canceled? What are the exact steps to get the service canceled? |
| Re: Trying to cancel Postini so we can use Google Apps Premier | FrankM TC/Reseller | 3/30/10 9:24 AM | Depending when the Postini service was purchased, usually you were able to sign up for Premier and trial the services. However, there are some domains that can not do this, and this is a known issue. Do you plan on continuing your current Postini ser |
| Re: Trying to cancel Postini so we can use Google Apps Premier | GAndrew | 3/30/10 9:29 AM | The Postini service was setup a year ago with the help of our local ISP and is coming up for renewal soon. I am wanting to signup for the Google App Premier and use the Postini integrated with it. I am wanting to setup a pilot program first where I |
| Re: Trying to cancel Postini so we can use Google Apps Premier | FrankM TC/Reseller | 3/30/10 9:38 AM | Which Postini service are you currently using? |
| Re: Trying to cancel Postini so we can use Google Apps Premier | GAndrew | 3/30/10 10:12 AM | Its the message filtering service. The most basic service I guess you would say. |
| Re: Trying to cancel Postini so we can use Google Apps Premier | FrankM TC/Reseller | 3/30/10 10:30 AM | OK. Can't your ISP help here? Nonetheless, Message Filtering will only work with Premier inbound and not outbound, however not recommended in any case. Benefit wise, you can now upgrade to Message Security (GMS) using integrated or stand alone servic |
| Re: Trying to cancel Postini so we can use Google Apps Premier | GAndrew | 3/30/10 10:38 AM | I guess I'm confused. I want to upgrade our domain to Google Apps Premier. I understand I can't do that until the Postini service is canceled because when I attempt to sign up it indicates the domain is already registered. I want find out the most |
| Re: Trying to cancel Postini so we can use Google Apps Premier | FrankM TC/Reseller | 3/30/10 11:00 AM | The most beneficial way to accomplish your goal, is to cancel the GMF ASAP. It will not be worth keeping since you can get a much superior service for no cost. If your current provider can not help you, contact us through our profile. In the mean tim |
| Re: Trying to cancel Postini so we can use Google Apps Premier | GAndrew | 3/30/10 11:08 AM | Well, I have asked our ISP that set it up to start with and they don't know other than posting to Google's support. Can you help cancel the service quicker? If so, what do you need from me in order to do this? |
| Re: Trying to cancel Postini so we can use Google Apps Premier | FrankM TC/Reseller | 3/30/10 12:48 PM | In either case, support is involved, not going around that. Can we help, yes. However, are you within the limits of canceling your current GMF service? In most cases, you would need to cancel your service within a certain period of time before your r |
| Re: Trying to cancel Postini so we can use Google Apps Premier | Totophe | 4/7/10 9:12 AM | I have the same problem and I'm not able to contact the Postini service to ask them to cancel my package... WTH ! |
| Re: Trying to cancel Postini so we can use Google Apps Premier | FrankM TC/Reseller | 4/7/10 9:30 AM | You can deactivate and cancel Postini, however there is a specific process in doing so and for what reason. If you need to cancel your Postini service to purchase Google Premier, or upgrade to another Postini service, e.g., Message Discovery (GMD), t |
| Re: Trying to cancel Postini so we can use Google Apps Premier | Michael DeLaney | 4/8/10 10:11 AM | As near as I can tell, the "exact steps" to cancel a postini account is an endless loop of dependent tasks. The only way to break out of the loop is apparently if you die. I am having same problem. I can't find any way to retrieve a lost password. |
| Re: Trying to cancel Postini so we can use Google Apps Premier | Ryan242 | 7/29/10 1:10 PM | Anyone wishing to cancel their Postini account should try this form: http://www.google.com/support/appsecurity/bin/request.py?contact_type=support - I'm currently going through the process as well so I can register with Google Apps. |
| Re: Trying to cancel Postini so we can use Google Apps Premier | tjnttnn | 8/8/10 7:43 AM | I'm having a similar problem: I would like to add Google Premier Apps to domain “http://mydomain.net”. Currently, I have Google Postini “Message Security” Services activated for “http://mydomain.net” and I’ve been trying to update the services to include the |
| Re: Trying to cancel Postini so we can use Google Apps Premier | FrankM TC/Reseller | 8/8/10 9:01 AM | One thing about the upgrade, is it really isn't an upgrade. GMS is a stand alone service used with mail servers. Google Apps Premier (GAPE) is a hosted service, that happens to include an integrated version of Message Security. Because you already ha |
| Re: Trying to cancel Postini so we can use Google Apps Premier | Ashish2011 | 5/25/11 9:11 AM | I have been trying to cancel postini service for a while. I guess google really doesn't want you to know "How to cancel the service "...I have emailed tech support. Let see what reply I get... |
| Re: Trying to cancel Postini so we can use Google Apps Premier | FrankM TC/Reseller | 5/25/11 9:17 AM | To stop using the service, point your MX away from Postini and set your billing account to not auto-renew. To cancel the service to use other Google products, requires an early cancellation of the current Postini services. Google Apps and Postini sta |
| Re: Trying to cancel Postini so we can use Google Apps Premier | habakkuk3178 | 2/13/12 9:52 AM | How do I set my billing account to non auto-renew? I can't find billing anywhere in my Postini admin dashboard, and I am the admin for our org. |
| Re: Trying to cancel Postini so we can use Google Apps Premier | FrankM TC/Reseller | 2/13/12 10:33 AM | It's not in your Postini admin console. You need to log into your Postini Billing account at, http://www.google.com/a/yourdomain |
| Re: Trying to cancel Postini so we can use Google Apps Premier | habakkuk3178 | 2/13/12 12:10 PM | Thanks for the reply! We have Google Apps for Education now, so logging in using that link gets me into our Google Apps control panel, not Postini. |
| Re: Trying to cancel Postini so we can use Google Apps Premier | FrankM TC/Reseller | 2/13/12 1:53 PM | FYI. Unless you have the stand alone version of Message Security, Google is discontinuing the integrated version of Message Security. |