| GMD fhas gone for one of our customers and I can't call Postini phone support | Fenoliojuliano | 5/4/12 4:34 PM | I'm trying to reach Postini phone support to reinforce a ticket already submitted. A couple of weeks ago, we brought one customer from a former Google Apps/Postini reseller. Since them, GMD for this customer has been deactivated and neither history s |
| Re: GMD fhas gone for one of our customers and I can't call Postini phone support | FrankM TC/Reseller | 5/4/12 8:32 PM | You can't move accounts from one reseller to another. Postini does not use PIN numbers for support. Unless you are a Postini reseller or have access to the support portal with qualified purchases, email support is your choice. |
| Re: GMD fhas gone for one of our customers and I can't call Postini phone support | Fenoliojuliano | 5/5/12 7:33 AM | What if a reseller is no longer a reseller? What would happen to its Postini customers? Don't you have a process to transfering those customers to another reseller? That's the scenario I'm talking about. We are having support from Google in ordem to |
| Re: GMD fhas gone for one of our customers and I can't call Postini phone support | FrankM TC/Reseller | 5/5/12 9:06 AM | As a reseller, you should know that accounts do not transfer from reseller to reseller, especially since Google bought Postini in 2007. Are you a direct reseller or under a distributor? If a reseller leaves the program, Google will assign the account |
| Re: GMD fhas gone for one of our customers and I can't call Postini phone support | Fenoliojuliano | 5/5/12 10:04 AM | That's not the information we got from Google Enterprise sales rep team in US and Brazil so far. In fact, we are having a lot of paperwork in order to move a customer from a former reseller to our administration console. The role of distributor does |
| Re: GMD fhas gone for one of our customers and I can't call Postini phone support | FrankM TC/Reseller | 5/5/12 10:30 AM | Your Postini support PIN, is located in the Contact Us section of your enterprise support portal. However, I do stand corrected about the PIN, though we have not called for support since the new PIN process was started. If the PIN is not there, creat |