| Archive Access Continuity | srstuart | 5/17/12 10:23 AM | I have a Postini account that was purchased through a reseller. I've been notified that the reseller has gone out of business, and that I could lose my archived mail? I've got three (3) years worth of email (2007-2010) stored on Postini, with a 10 |
| Re: Archive Access Continuity | FrankM TC/Reseller | 5/17/12 11:44 AM | <This message has been deleted.> |
| Re: Archive Access Continuity | FrankM TC/Reseller | 5/17/12 11:48 AM | Just as a follow up. Are you still using Postini Message Security and only changed archive vendors? |
| Re: Archive Access Continuity | srstuart | 5/17/12 12:12 PM | No, we're strictly e-discovery storage. I saw your other post, but see it's been deleted here? In answer to that question, I was originally through Networks Unlimited. We bought 10 years retention as a Google/Postini service - since that was alread |
| Re: Archive Access Continuity | FrankM TC/Reseller | 5/17/12 12:49 PM | How are you still accessing the archive, if you are not still using it and paying for the storage? By all rights, you should have exported the archive when you discontinued the service or continued to pay for the extended storage time. Are you paying |
| Re: Archive Access Continuity | srstuart | 5/17/12 12:59 PM | I know I've been paying NU annually - not sure when we're paid through. As for the options - i) is NOT an option. ii) I can't get anyone at Google to perform this service -- as a matter of fact, we were told they DON'T - even though it's in clear v |
| Re: Archive Access Continuity | FrankM TC/Reseller | 5/17/12 1:22 PM | I would check when you last paid Networks Unlimited. How long did NU give you to retrieve the data? As for TOS, I would defer that to an attorney. As for the data, there are companies that can extract the data for you, most likely less than you would |
| Re: Archive Access Continuity | srstuart | 5/17/12 2:09 PM | Do you realize how crazy that is? I have a contract with Postini, and I can't even contact them to verify the status on my account, and to ensure continuity. Being told to export data for several years is just insane. Just for kicks - I've got a s |
| Re: Archive Access Continuity | FrankM TC/Reseller | 5/17/12 2:25 PM | I understand the issue and I am not putting this all on you. However your initial agreement is with the reseller, third party to Google. Do you have a signed sales agreement with the reseller? I can not answer for other resellers, however we are obli |
| Re: Archive Access Continuity | srstuart | 5/17/12 3:36 PM | I completely understand, and certainly appreciate your input. I guess my point is that the service was made through Networks Unlimited as an agent for the Postini service. Now I don't have any way of contacting Postini directly to ensure continuity |
| Re: Archive Access Continuity | FrankM TC/Reseller | 5/17/12 4:25 PM | <This message has been deleted.> |
| Re: Archive Access Continuity | FrankM TC/Reseller | 5/17/12 5:26 PM | Steve, we have support waiting on your domain and contact information, so that Google can help you. Support does not answer directly to the user forums, however we can help escalate issues with our TC status. FrankM |
| Re: Archive Access Continuity | srstuart | 5/18/12 12:16 PM | Just a quick update to see if this is "normal". Exporting 215K messages - 82G -- It's been running since 3:30pm yesterday - a full 24 hours now, and the status shows it's only at 37.7% complete. Thanks again! Steve |