| Postini user cannot log in | calli4120 | 7/24/12 6:20 AM | I have 1 user that is having trouble accessing their account. They did not know their password so I set up the temporary password for them and they keep getting a "There was a problem processing your request" error when they try to log in. I have tr |
| Re: Postini user cannot log in | FrankM TC/Reseller | 7/24/12 8:54 AM | Make sure the user account has access to the Message Center, i.e. enabled. FYI, when you delete a user using the GUI, the users info may still be in the system when you recreate the account, especially when there is any quarantined messages. To immed |
| Re: Postini user cannot log in | calli4120 | 7/25/12 6:24 AM | Thanks for responding. I did check and Msg Ctr Access is enabled so I continued on to the batch file. I verified that there were no messages in the users inbox before I ran the batch file. When I ran the batch file I did receive confirmation that |
| Re: Postini user cannot log in | FrankM TC/Reseller | 7/25/12 7:25 AM | Yes, the account should have purged. Did you try resetting the password again? |
| Re: Postini user cannot log in | calli4120 | 7/27/12 4:58 AM | Good morning and again thank you for your response. I did try and change the password for the account and that still produced the same error. I have run the batch command again and I am going to give it a little time before I recreate the account. |