| Cannot gain access to Control Panel | smartpfpswm | 11/7/11 8:13 AM | Having not been aable to log in to a new Postini account we reset the admin password. The reset email was not delievered and now we don't know what the password is. What do we do ? |
| Re: Cannot gain access to Control Panel | FrankM TC/Reseller | 11/7/11 8:24 AM | The password reset email and other notifications, are sent from Postini using the support contact listed in Postini, to the email address requesting the reset or notification. If your mail server uses SPF/Sender-ID and the support contact email addre |
| Re: Cannot gain access to Control Panel | smartpfpswm | 11/7/11 8:25 AM | Doedn't do anything clever like that at the server end email address is deffo correct and working |
| Re: Cannot gain access to Control Panel | FrankM TC/Reseller | 11/7/11 8:45 AM | I'll assume you set up the Postini billing account and also changed the MX to Postini to activate the service? |
| Re: Cannot gain access to Control Panel | smartpfpswm | 11/7/11 8:45 AM | correct |
| Re: Cannot gain access to Control Panel | FrankM TC/Reseller | 11/7/11 8:47 AM | Did you receive the initial activation email with your Postini account login temp password? |
| Re: Cannot gain access to Control Panel | smartpfpswm | 11/7/11 8:48 AM | yeah, we didn't realise we had, and we reset the password before trying it |
| Re: Cannot gain access to Control Panel | FrankM TC/Reseller | 11/7/11 8:53 AM | If you got that, you should be receiving the reset. If you have tried more than once without success, then you will need to submit a support request for additional help. |
| Re: Cannot gain access to Control Panel | smartpfpswm | 11/7/11 8:53 AM | Silly question, how do I do that ? |
| Re: Cannot gain access to Control Panel | FrankM TC/Reseller | 11/7/11 10:10 AM | I suggest bookmarking these URL's. |
| Re: Cannot gain access to Control Panel | ohgr1916 | 11/8/11 12:47 AM | Thank you :) |