| Can't Renew Account due to No Billing Account | TrippB | 2/7/12 6:42 PM | I need to renew our Message Security account but cannot do so because apparantly a billing account was never setup a year ago. I have submitted the issue via the following link that has been suggested by FrankM in other posts: http://support.google. |
| Re: Can't Renew Account due to No Billing Account | FrankM TC/Reseller | 2/7/12 8:13 PM | The response is the default response and should have your case number in the subject line. It should look like this, [#01915792] Test Response [ref:00D0VNwG.5006HG9nN:ref] The response email must have the #xxxxxxx and the ref:, in the subject line. D |
| Re: Can't Renew Account due to No Billing Account | TrippB | 2/7/12 8:19 PM | Here is the text of the email: Hello, Thanks for your message. We have several tools available to help you find the information you need. For answers to most common questions, please visit our Google Apps Security and Compliance Help Center at htt |
| Re: Can't Renew Account due to No Billing Account | TrippB | 2/7/12 8:21 PM | I just replied to the email to see what happens. Thanks, Tripp |
| Re: Can't Renew Account due to No Billing Account | FrankM TC/Reseller | 2/8/12 5:49 AM | Make sure the email you are responding to, has both the case# and ref: in the subject line and that it is addressed to esup...@google.com. Any responses from the email address gasc-s...@google.com are not to be used. If you not getting a support res |