| Authenticator Not Working | Shanester | 8/12/11 6:30 PM | Greetings, I can't find the forum for 2-Step Verification, so I thought I'd try here. Google Authenticator is asking for my account name and key again. I can't generate the code or key because Authenticator is already set up. So, how can I get anothe |
| Re: Authenticator Not Working | The C Man (Mobile Laureate) | 8/13/11 2:39 AM | Happens every thirty days so you need to set a new one http://www.google.com/support/accounts/bin/static.py?page=guide.cs&guide=1056283&topic=1056284 should help. |
| Re: Authenticator Not Working | Shanester | 8/13/11 3:33 AM | Authenticator won't give me a verification code because Authenticator needs to be set up (again). However, if I try to run setup again, it fails with the error message "Google Authenticator is already configured". How can I get another key to enter i |
| Re: Authenticator Not Working | The C Man (Mobile Laureate) | 8/13/11 3:47 AM | Quickes way I can think of is to kill the authenticator using your Dashboard and then begin again from start. http://www.google.com/support/accounts/bin/static.py?page=guide.cs&guide=1056283&topic=1067530 |
| Re: Authenticator Not Working | Shanester | 9/17/11 12:44 AM | Turning 2-step verification off and then on again seems to have fixed it. Shane. |
| Re: Authenticator Not Working | Studio Orange | 10/24/11 7:42 AM | After updating to the new iPhone 4s, my Authenticator has stopped working. I went through the recommended process of turning off the 2-step verification and turning it back on, but it did not give me ANY options for re-authorizing the Authenticator. |
| Re: Authenticator Not Working | The C Man (Mobile Laureate) | 10/24/11 7:49 AM | Have you tried just turning off two step? If it's a new phone then you need to set up a new authentication for the phone. |
| Re: Authenticator Not Working | rickhaha | 10/26/11 10:53 AM | For as good as much of the stuff from Google is, it's sure difficult to get help when you really need it. Been trying for 2 HOURS to answer the questions posed in this thread, Web app asking for Authenticator code. launching Authenticator App on i |
| Re: Authenticator Not Working | The C Man (Mobile Laureate) | 10/26/11 11:17 AM | Rick, Specially for you. If you have decided to use Two Step then you need to get a specific validation code for your phone and this will repeat every thirty days. You then need to enter the new verification code and then do a second attempt using |
| Re: Authenticator Not Working | Shanester | 10/27/11 3:37 PM | Rick, Make sure to add a backup phone number, and print/save the Backup verification codes. This will prevent you from being "totally screwed". Shane. |
| Re: Authenticator Not Working | Renata S | 10/28/11 1:43 PM | None of this helps because the first thing you have to enter is a key, not a code. Its a catch-20. If turn off two-step and turn it back on, it says the phone's already configured. Then, when you you reinstall Authenticator. It asks for the key. Los |
| Re: Authenticator Not Working | The C Man (Mobile Laureate) | 10/28/11 1:47 PM | When you re-enable two step it needs a new verification code. You enter that and then use the normal password again. If that does not work for you then forget two step and create the toughest password you can. |
| Re: Authenticator Not Working | Renata S | 10/28/11 1:55 PM | Thanks C Man. I have a tough password already! : ) The codes on my compter are not a problem. Installing the app again on my phone entails entering a key, not a code (and possibly scanning a barcode again. I can't even get that far.) I remember gett |
| Re: Authenticator Not Working | Renata S | 10/28/11 2:18 PM | I have codes coming out of my ears: printable codes, codes by text, codes by voice. I need a key. Aargh! |
| Re: Authenticator Not Working | lywapelh | 11/29/11 12:23 PM | I signed out of google before writing down the key. I cannot set up authenticator to send a verification code and now I cannot get into google without a code so I cannot turn off 2-step. Help |
| Re: Authenticator Not Working | The C Man (Mobile Laureate) | 12/3/11 1:47 AM | lywapeth, Have you managed to sort out your problem and are you able to sign into your account on the original pc you created two step on. |
| Re: Authenticator Not Working | arbster70 | 2/8/12 2:27 AM | Hey i don't know if this helps, but: I just wiped my android phone and reinstalled the authenticator. Here's what I did: In account settings, go to "Using 2-step verification" and "Edit" on the "Mobile application" line.Click "next" until you reach a |
| Re: Authenticator Not Working | okchick01 | 7/9/12 8:47 AM | I cannot find this account settings page. Can someone point me in the right direction? My problem: I got a new phone. I had removed Authenticator from my old phone and went to install it on my new phone. It is asking me to set it all up again. Now I |