| Help my Nexus 10 screen just cracked | Jessica Cooler | 12/3/12 5:38 PM | I received my Nexus 10 less than a month ago. While I was using it the screen shattered. I need help I am not sure what to do now. Does this mean it is ruined? |
| Re: Help my Nexus 10 screen just cracked | Deman_Nu | 12/4/12 7:39 AM | Hi Jessica. Your best bet would be to contact the Google Play Store (assuming that is where you bought the device) via the information here ==> http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware |
| Help my Nexus 10 screen just cracked | Timothy Stratton | 12/8/12 6:51 AM | I'm in the same boat; contacted Google, sent me to Samsung with a dead end for now. Have you found a resolution yet? If so, please share if you can. Thanks. |
| Re: Help my Nexus 10 screen just cracked | Jessica Cooler | 12/10/12 7:51 AM | I have been on the phone for 2 hours this morning and transferred a total of 20 times. I wish that was an exaggeration, but I literally counted every time I was transferred. Four times Samsung transferred me back to Google which in turn transferred m |
| Re: Help my Nexus 10 screen just cracked | Timothy Stratton | 12/11/12 12:27 PM | I too got the run around; Called Google, sent me to Samsung that sent be back to Google. They were going to send me back to Samsung, then I protested. The support guy called Samsung himself to connect me to the correct people. That this point I am wa |
| Re: Help my Nexus 10 screen just cracked | Timothy Stratton | 12/14/12 9:05 AM | UPDATE: It's been 3 days and Samsung never contacted me; I replied to Google Play support for a follow up; they informed me they couldn't reconnect with the individual at Samsung that was assisting him. Their only suggestion was for me to track down |
| Re: Help my Nexus 10 screen just cracked | Jessica Cooler | 12/14/12 12:52 PM | I am on my third day as well. Still no word. Finally complained enough that Google was going to say something to Samsung and Google was going to try to do a manufacturer repair, but still have not heard anything back. At this point, I fear the worst. |
| Re: Help my Nexus 10 screen just cracked | Timothy Stratton | 12/14/12 1:23 PM | I started trying at a different angle; I found on samsung's site a way to request service for a device, but you have to register it first. I registered (it acknowledges the device is a nexus 10) with the model number (hidden behind the oval plastic b |
| Re: Help my Nexus 10 screen just cracked | Paul | 12/14/12 3:53 PM | Hi folks, I'm sorry I didn't notice this thread earlier. My understanding is that Samsung is the company to call for all repair services. You shouldn't get bounced back and forth between their phone representatives and Google's. I've passed your feed |
| Re: Help my Nexus 10 screen just cracked | Paul | 12/14/12 4:56 PM | Follow-up question: Jessica and Timothy, do I have your permission to share your contact info with the rest of my team and Samsung so we can better track down how the hand-off went poorly? No need for you to actually post it here, I can use the forum |
| Re: Help my Nexus 10 screen just cracked | Timothy Stratton | 12/14/12 7:39 PM | Sure, anything that helps. |
| Re: Help my Nexus 10 screen just cracked | Jessica Cooler | 12/15/12 6:19 AM | That is fine by me too. |
| Re: Help my Nexus 10 screen just cracked | Timothy Stratton | 12/16/12 6:35 PM | More googleing and I finally found a site to purchase replacement screens (from $99 to $199). They are currently out of stock, but you can submit you email to be notified when they become available. This is fallback if Samsung can't help. Here's the |
| Re: Help my Nexus 10 screen just cracked | Paul | 12/17/12 11:37 AM | Thanks Timothy & Jessica, I've past details of your experiences on to our Samsung liaisons. |
| Re: Help my Nexus 10 screen just cracked | Timothy Stratton | 12/18/12 12:45 PM | I received a call from Samsung this morning and was able to set up to send my tablet in for service. Thanks Paul for the help! Looking forward to playing with my favorite gadget again. |
| Re: Help my Nexus 10 screen just cracked | Ashok Chandra | 12/21/12 8:20 AM | Hi Paul, I am in the same boat as Timothy and Jessica. I cracked my screen on my nexus 10 and called Google who sent me to Samsung. The people at Samsung bounced me around 17 times on three hours of calls until someone competent finally printed me up |
| Re: Help my Nexus 10 screen just cracked | Alex Joe | 12/24/12 9:19 PM | In the same boat as everyone else. This issue has still not been resolved as of last week. I am still being bounced around google to samsung and vice versa. All I want is my screen fixed. Does anyone know what an imei is? Samsung keeps asking for it |
| Re: Help my Nexus 10 screen just cracked | Alex Joe | 12/24/12 9:19 PM | In the same boat as everyone else. This issue has still not been resolved as of last week. I am still being bounced around google to samsung and vice versa. All I want is my screen fixed. Does anyone know what an imei is? Samsung keeps asking for it |
| Re: Help my Nexus 10 screen just cracked | Timothy Stratton | 12/24/12 10:45 PM | I believe the imei number is the s/n number and is viewable within the settings --> about tablet panel also hidden behind the matte panel on the back ( I used my fingernail and pried it off carefully). My help eventually came through the Samsung help |
| Re: Help my Nexus 10 screen just cracked | Timothy Stratton | 12/24/12 10:52 PM | Oh another thing about the s/n number imei deal; you can register the product on Samsung's site, but it'll complain if you try to schedule service through same site. But having that and the model number ( located same place as the s/n number) will he |
| Re: Help my Nexus 10 screen just cracked | Sufian Syed | 12/26/12 12:24 PM | Hey Paul, My Nexus 10 tablet is cracked as well. Is there a number i can call or any other solutions. The only thread i found that had the same problem was this. Please Advise Thanks |
| Re: Help my Nexus 10 screen just cracked | Alex Joe | 12/26/12 2:59 PM | Thanks Timothy for the insight.I called a few more times and got transferred a few times but unfortunately they are denying it is even their product..... This is getting to a point where i want to just chuck the nexus and buy an ipad. At least i know |
| Re: Help my Nexus 10 screen just cracked | 808man | 12/27/12 9:23 AM | I shattered my screen a month after having it and called Samsung, was sent to Google and sent to Samsung again. At that point I gave up and my 10 just sits in its original box at work. I kept saying "I know its my fault it broke just tell me how much |
| Re: Help my Nexus 10 screen just cracked | Timothy Stratton | 12/27/12 11:07 AM | Wow, this thread came up on Phandroid.com. Neat. Anyways, I just got notified from Samsung that my tablet was repaired ,so I assume they got a new shipment of LCD screens. Now with Christmas behind us, I hope Samsung/Google can clear up the communica |
| Re: Help my Nexus 10 screen just cracked | Sufian Syed | 12/27/12 12:07 PM | I registerd my device and after I continued onto repair request, it asked me to call a phone number at samsung. They transferred me to google. google transferred me to a wifi tablet only repairs which happened to be Samsung. Samsung operator gave |
| Re: Help my Nexus 10 screen just cracked | bhumits10 | 12/27/12 8:37 PM | |
| Re: Help my Nexus 10 screen just cracked | 808man | 12/28/12 1:13 PM | |
| Re: Help my Nexus 10 screen just cracked | Olivier Renault | 12/29/12 3:16 AM | |
| Re: Help my Nexus 10 screen just cracked | Franklin Irelan | 1/1/13 1:04 PM | |
| Re: Help my Nexus 10 screen just cracked | Franklin Irelan | 1/1/13 1:04 PM | |
| Re: Help my Nexus 10 screen just cracked | andy.stanislaw | 1/24/13 6:02 AM | |
| Re: Help my Nexus 10 screen just cracked | juan olvera | 2/23/13 9:34 AM | |
| Re: Help my Nexus 10 screen just cracked | juan olvera | 2/23/13 9:38 AM | |
| Re: Help my Nexus 10 screen just cracked | juan olvera | 2/23/13 9:41 AM | |
| Re: Help my Nexus 10 screen just cracked | Moira O'Crotty | 4/1/13 10:20 AM | |
| Re: Help my Nexus 10 screen just cracked | Deisel23 | 4/3/13 1:54 PM | |
| Re: Help my Nexus 10 screen just cracked | Joe Ambrosio | 4/14/13 9:58 AM | |
| Re: Help my Nexus 10 screen just cracked | Ethan Burton | 4/30/13 10:42 AM | |
| Re: Help my Nexus 10 screen just cracked | FanFan Huang | 5/2/13 7:53 AM | |
| Re: Help my Nexus 10 screen just cracked | Chris Sorensen | 5/7/13 4:18 PM |