| Products show searchable in my account but no products display and company doesn't display on live google shopping | RallyJeff | 5/26/12 8:08 AM | My real question is: How can I contact the google base feed team directly? I've done it before but can't remember how to do it. Essentially, in my account everything looks good-to-go and shows searchable across the board. Yet on live google product |
| Re: Products show searchable in my account but no products display and company doesn't display on live google shopping | Tom Wilson | 5/26/12 9:25 AM | Hi http://support.google.com/merchants/bin/request.py You can use the link above to contact them, however, if your items in your dashboard are showing as searchable then I would suggest you validate the activity of your items by using an accountID s |
| Re: Products show searchable in my account but no products display and company doesn't display on live google shopping | RallyJeff | 5/26/12 3:34 PM | Thank you Tom - I tested as you suggested and nothing came up. So I used the contact link. Thanks for an excellent answer!! |
| Re: Products show searchable in my account but no products display and company doesn't display on live google shopping | Tom Wilson | 5/27/12 2:10 AM | Hi, You are welcome, please let us know how you get on and if we can help you any further. |
| Re: Products show searchable in my account but no products display and company doesn't display on live google shopping | MikeGIL | 5/30/12 9:40 PM | I am currently experiencing the same issue...very frustrating...just wondering if you got any response from that contact page, how long it took if you did, whether they were able to resolve the issue, and what the actual problem was? Thanks in advanc |
| Re: Products show searchable in my account but no products display and company doesn't display on live google shopping | RallyJeff | 5/31/12 5:11 AM | From Google and they seem to be correct. I believe that "uni-sex" (rather than unisex) triggered it. Here's what they told me: It appears that items in your account are being blocked by SafeSearch. Google Product Search uses technology similar t |
| Re: Products show searchable in my account but no products display and company doesn't display on live google shopping | MikeGIL | 5/31/12 7:17 PM | I checked using both Firefox and Chrome, and at http://www.google.com/products there is no preferences link next to the search box from where I sit..??? |
| Re: Products show searchable in my account but no products display and company doesn't display on live google shopping | MikeGIL | 5/31/12 7:27 PM | OK I found a different way to turn off safe search, and then my products began to appear for me. Problem is if safe search being on is the default, that means nobody else can see any of the listings. I am selling childrens toys and costumes, nothing |
| Re: Products show searchable in my account but no products display and company doesn't display on live google shopping | MikeGIL | 5/31/12 7:37 PM | Ugggg I am retarded....in my Merchant Center, under Settings, General, I somehow had the checkbox labeled This site contains adult products as defined by our policy. Learn more checked....so maybe that was my problem, although when I searched again w |
| Re: Products show searchable in my account but no products display and company doesn't display on live google shopping | MikeGIL | 5/31/12 7:54 PM | OK last post...so RallyJeff, sure, your stuff shows up now with SafeSearch off, but unfortunately nobody has that setting except for people who want adult stuff, which is not either of our customers....so when I looked at http://www.google.com/produc |
| Re: Products show searchable in my account but no products display and company doesn't display on live google shopping | MDP84003 | 7/13/12 9:59 AM | me too! |