|Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion?||cindidave||1/26/11 11:30 AM|
We have been notified that our merchant member fee effective January 2011 from $129 per month to $1,499 per month. With no material changes to the features and services offered. And suspiciously tied to the fact that Google has included resellerratings.com reviews in their new merchant ratings system.
Highway robbery? Extortion? Profiteering?
Anyone else angry about this too?2011-10-07
I would like to clarify that I do not literally believe that extortion is at play here. Or highway robbery.
I intend to delete this comment because is it misleading.
|Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion?||nozero||1/26/11 11:34 AM|
that bad! there are others that google takes reviews from
|resellerratings||1/26/11 1:02 PM||<This message has been deleted.>|
|Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion?||cindidave||1/26/11 1:26 PM|
that's all nice, but let's be honest. If Google pulled you out of their store ratings feed, 80+ percent of your merchants would cancel their subscription to this new high-priced service within a month. They are paying a protection fee to manage their reputation with Google searchers, they are not paying for a 3-5% conversion lift from a cute little button you let them put on their website. That's window dressing. Don't get me wrong, if I was in your position, I'd probably be doing the same thing you are, heck exploit it while you can, but in the end, if your product frustrates other Google merchants as mush as it frustrates us (and we have good scores), you are hurting Google's adwords product and I think Google might get concerned. I'm not sure they ever intended you to profiteer from this deal the way you are now.
Our sales levels are in the $50-200mm annual range.
|Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion?||cindidave||1/26/11 1:29 PM|
Oh and I'd be happy to take this conversation offline and do it by email as you requested, but I charge a $2,000/month fee for that.
|onlinesuperstar||1/26/11 1:34 PM|
Wow...Cindidave...I totally agree. This is really shocking. Thank you for sharing.
|resellerratings||1/26/11 2:07 PM||<This message has been deleted.>|
|(unknown)||1/26/11 3:47 PM||<This message has been deleted.>|
|andy.k||1/26/11 4:11 PM|
@resellerratings What do you consider a 'small business'? I looked around on your site and was unable to find any explanation of your fee structure other than the above posts and the hypothetical small merchant fee you describe as $29/month. Whats the range? How do you calculate size? Also, how do the services provided by ResellerRaings to a merchant like cindidave paying $1499/month differ as compared to a 'small business' paying $29/month?
|(unknown)||1/27/11 2:11 AM||<This message has been deleted.>|
|andy.k||1/27/11 5:17 PM|
@resellerratings Sounds like @cindidave was shifted from one tier to another. What caused this change? How do you calculate traffic?
Your lift numbers are awfully interesting and I would be more than happy to pay those fees if you were able to lift conversion by 20%. Heck, you could triple that and I'd still be happy. In reality, I'm highly suspect about the lift numbers even being remotely close. Would love to hear how you got to the answer that you "lift conversion to sale by some percentage". Is there test data to share? How would you recommend a mid-size merchant structure a test to see how utilizing the merchant services on your site impacts conversion?
|resellerratings||1/27/11 5:32 PM||<This message has been deleted.>|
|jggotham||3/8/11 11:44 AM|
I'm concerned that reseller rating hides the price they charge until they force you provide them with an email address. I know they use it to lookup your domain and figure out how much they can milk, but it seems like its against the best practice of transparency on the web. I wonder what kind of reviews reseller ratings would get if they were a merchant.
|mbognar||3/16/11 12:58 PM|
If you are not happy with the amount of reviews collected for the price from your current partner then why not look for a different company?
No one keeps you there I would say.
Nevertheless a European company in the feedback/review business is expanding to the US.
I guess you will soon hear and see them :)
|rich_swansea||6/29/11 12:43 AM|
If resellerrating has its own review page, it will probably be the most negative review page ever. Resellerratings provides value to no one but themselves.
|electshow||6/29/11 4:06 PM|
We were just notified that our small time 1 person operation will be hit with a 700% increase for the services of ResellerRatings. There CEO, Scot, is the most arrogant SOB I have had the mispleasure of conversing with via email.
|electshow||6/29/11 6:27 PM|
Oh yea...one more thing. We have accumulated a whopping 300 reviews in more than 2 years with them. He claimed they have seen traffic that I doubt we have seen on our site!
|Andy.Lowe||6/30/11 2:01 PM|
They just did the same thing to us. Our site traffic (according to Google Analytics) has trended down for the past three months, but reseller rating claims it has gone up, according to their second order gathering sites, so they increased our rate by 698%! What is extra special irritating about this is that there is no published pricing tier structure, or even any indication (when we signed up) that there was a tiered structure, or anything other then the base rate. Plus, they formed the price increase notification to look like a marketing email with a very vague title and the price increase info stuck quietly near the bottom of the message. We almost missed it.
This BS is highly deceptive. I don't want a business partner who tries to screw me when I'm not looking We told reseller ratting that they can keep us at the original price we agreed upon, or we're leaving. I don't care what monopoly they have. I don't do business that way, and I don' do business with people who do it that way.
|electshow||6/30/11 2:55 PM|
There are other options if you look around. I just cannot...will not absorb this kind of an increase. I get more reviews through Google than we do ResellerRatings!
|fantasygamesmark||7/27/11 8:08 AM|
Anyone know how to cancel a resellerratings subscription? seems once they have your credit they hide all links to your billing info.
|electshow||7/27/11 2:25 PM|
You have to email them at sup...@resellerratings.com to let them know you want to cancel.
|jmsonline||8/6/11 2:41 PM|
We just cancelled with ResellerRatings because our pricing increased 566% in 6 months since we signed up. We had just started to accumulate ratings, we got to about 60 of them when we received an e-mail from ResellerRatings disguised as a marketing e-mail with the price increase on the last paragraph almost as an afterthought. After we caught the sneaky price increase, I exchanged a few emails with the CEO but did not get anywhere.
We immediately removed the reviews pop up from the website and replaced with the BizRate pop up. My biggest concern was what would happen once we got to the level of 400-500 reviews, then they would really have us by the nuts and they could charge anything they wanted, or we would have to start over from scratch collecting reviews with another provider.
The decision was easy, it is better to switch now with 60 reviews than a year from now with 400 reviews...we bailed as soon as we understood that as soon as you have a ton of reviews you are exposed to more pricing increases and become less flexible to move. I have no doubt they would have jacked up the price until our last tear drop, but we will not hang around to find out. We would much rather build our reputation and collect reviews with a more predictable and professional partner. To our surprise, Bizrate response rate is higher than ResellerRatings, so we are already well on our way to getting back to the point were with ResellerRatings.
|BTP-Brian||8/16/11 11:20 AM|
“Since our rate tiers are traffic based, due to increased traffic numbers as shown in Alexa, Quantcast, and other 3rd party traffic sources, your company has shifted to our $x/month rate tier. This tier shift will go into effect 30 days from the date of your next subscription payment. If you choose not to continue month-to-month, you can opt to discontinue your Merchant Member subscription services before the new rate takes effect. ResellerRatings is always a month to month service, with no long term contracts.”
And Alexa, Quantcast, and Google Analytics all show our traffic has declined 29%+ in the past 30 days, yet you increased our rate from $129 to $499. So......something isn't right in ResellerRatings land. Is the "3rd party traffic source" your internal system that determines how much extra money you want to make that month?
Seriously your business practices are going to eventually blow up in your face. The fact that no one answers your phone and it goes into voice mail for a call back probably says more than anything else. You had a good concept, its now failed miserably. Everything related to hosting a high volume site (bandwidth, server capacity, software) has come down in price dramatically, yet you decide you should increase prices on consumers by 300% without a courtesy call, letter, or correspondence.
All of your emails get marked as spam by Fusemail's system, so email correspondence from you is pretty much worthless.
|rossmanngroup||8/19/11 11:02 PM|
I've said it before and I'll say it again.
It's one situation if your reviews site is small and you don't wield any sort of power in the marketplace.
It's ANOTHER to work your way to be THE method for merchants to establish credibility via the marketplace, then force them to pay to moderate their own reputation .
I don't have to pay Google or Yelp to respond to reviews. I don't even pay eBay to respond to negative feedback.
The tiered pricing is also disgusting. Like ConEd's inverse, they're the only company that punishes you for doing more business and driving their site more traffic. I have worked in the repair industry for a long time and I find nothing more disgusting than the practice of billing a client more for the same service because one perceives them to have a higher annual income. People who make $14k/yr and people who make $250k/yr get the same price if they are receiving the same service.
It makes sense to charge a customer more if they use more space & bandwidth if you're a webhosting company. It makes sense to charge a large office more than a bedroom office if you're offering cleaning service. You guys charge more just for the hell of it. They've got the money, so let's take it, and let's charge the people who we think have less, less money for the same "service."
If it truly cost so much and you had such a staff, your phone wouldn't go to voicemail. For two years I was a 1-man-business traveling all around a busy city with heavy parts & tools while working with customers and the phone never went to voicemail. I had a screwdriver in both hands and a bluetooth, and I wasn't even collecting racket money to afford to answer the phone!
|resellerratings||8/20/11 12:30 AM||<This message has been deleted.>|
|smallguy79||8/24/11 12:25 PM|
How do you justify a <20 orders a day, $40,000/annual sales website, but being charged for $249/m = $2988? Resellerratings is taking 7.5% of our sales revenue.
We do not even use their exit survey at this time. I really don't understand at what point they decide to increase my rate.
When I signed up last year I remember the price was $49/month for our tier. They never mention anything and charged my card for $249/month starting on December 2010. I just realized when they called me to renew the credit card expiration date.
It is a merchant integrity to inform before they make any change like this, especially for billing. Obviously RR is lacking on that. I am hoping they will reconsider my rates.
|Andy.Lowe||8/25/11 10:55 AM|
You can keep posting that same line about how you sent price increase notifications in the email all you want, but the irrefutable evidence is right here for everyone to see. Resellerratings notifications are subtle, deceptive, and easily missed.
If resellerratings were being honest and straightforward with your customers you would send a notification with one point and one point only. The subject would say "Price Increase" or something equally as clear and concise. The body of the message would say first, formost, and only the why and how of the price increase. An honest resellerratings would not give a price increase second tier placement in what appears to be a generic marketing email
Instead resellerratings use the most obtuse wording for "Price Increase" I have heard recently. Resellerratings place that at the end of a long title where it can be easily missed and is often cropped by email readers when displaying the title in the inbox view. Then resellerratings put the details of the price increase at the BOTTOM of the email (which appears to be a generic marketing email) after the details for something like "Checkout Exit Survey Improvements." The entire notification email is obviously intentionally designed to focus the customers attention away from the price increase. Basically, resellerratings intentionally designed that email to give resellerratings the excuse that you sent a notification to your customer while maximizing the chances that your customer does not see / notice / read the price increase notification. Or maybe you would like to argue with me that any of your customers think "Checkout Exit Survey Improvements" are more important then a 100%-700% price increase!
It is deception like this that caused me to drop resellerratings as a vendor. If resellerratings as a company does not have the backbone and integrity to CLEARLY notify me when their prices increase, then I have too much integrity to do business with resellerratings .
|resellerratings||8/25/11 11:03 AM||<This message has been deleted.>|
|jmsonline||8/29/11 9:11 AM|
While ResellerRatings has a good product, it is clear their Genghis Khan pricing practices need addressing (maybe a little clarity and transparency would go a long way). But they do have the right to run their company any way they seem fit, while customers can decide whether they want to stay for the abuse or not.
As I went out and tried several alternatives, I would like to share my experiences:
1-BizRate: BizRate is a free service. I tried them out because some of the big online retailers like Zappos use them. They have a nice pop-up that shows after customers place an order. It requests feedback on the immediate sales experience, then after a week or so, if the customer provided their e-mail they would be asked to review the experience once they have received the product. The surveys are quite detailed and you may even learn a few things that need addressing about your company. The downside is that the pop up offers a $100 dollar bonus and that turned out to be one of those magazine subscriptions that you "just pay for postage". I was a bit disappointed about this, but I suppose it would be expected of a free service. They also have a nice medal with the smiley faces that you can place on your website once you have received X amount of reviews.
2-Rate Point: They have very cool technology for monitoring your reputation on the web, they can pull a snapshot of your reviews on Google, Bing, Yahoo, Yelp, etc. and you can respond to any comment that needs responding. Surprisingly they do not have a pop-up for collecting reviews after the sale, to do this you would have to send reminders yourself via e-mail. If you do most of your sales from a brick and mortar store, then this is the way to go. Their monthly fee, as advertised on their website is $50 bucks a month so it may be worth the trouble sending out those e-mails yourself.
3-Shopper Approved: I found ShopperApproved through my hosting company. I am currently trying them out and so far I like their service. They have a pop-up to collect reviews immediately after the sale and also another review post receiving the goods. Their pop up shows 3 quick questions immediately after the sale that customers can answer anonymously, and it seems to get an impressive response rate. They also provide a nice logo for you to place on the website so customers can click on it to read reviews and see the statistics. I have not used it yet, but they have a Customer Care Resolution System to help you work out those negative reviews. You can start collecting reviews for free, once you have enough that you want to share on your website you can upgrade to the Platinum plan for $29.95 a month.
Both Shopper Approved and Rate Point disclose the subscription fee upfront, while Bizrate, as mentioned before is free. I am sure there are more ratings providers out there, but for now I will keep on testing ShopperApproved.
|tehwebguy||8/31/11 12:13 PM|
The big problem is that their terms say they charge a mutually agreed upon price, but they increase the price without proper notification (putting it in a mailing list blast doesn't cut it).
The deeper problem though, is that no one wants to use ResellerRatings.com, but they get forced into using it. Once 2 or 3 customers complains on their site, rather than reaching out to customer service (any business owner knows this happens) you basically have no choice but to pay their fees like mafia style protection.
When the prices go up out of nowhere, especially by 50x, the business owner is going to feel that much more screwed over.
|ankttk||9/24/11 9:39 PM|
Yes Exactly the same with us. Tried to increase our rates by 1700% because of our revenue. No notice nothing. Although our company does a decent revenue we never really pushed their exit survey as a lot of our customers thought it was some sort of a scam. It would have been very different had we had 500 reviews and they tried to pull something similar. We accept Amazon and Google checkout and in our business, those reviews make a huge difference .
The other interesting thing about them is that if you are not a merchant member, They will say so in "Red Ink" to give a negative pretext to your set up. Which i think is a deliberate and something that sends a customer a wrong message.
They should also have their own websites ratings. It would probably be one of the worst rated places around there.
At the end of the day, you cant have a merchant do business with you if it doesnt want to. So of course they are well within their rights to ask for any amount of money they want. No matter how absurd it is but doing it in a way that would trap you is something no fair and deceitful.
We will be getting our legal department involved to have their unethical practices looked it. In anyone else would like to per-sue our course of action. Send us a word.
|An1978||10/10/11 10:21 PM|
Wouldn't it be funny if Google charged ResellerRatings (or Scott?) $399/mo to be able to reply to our comments and then increase the charge by up to 500% because more folks are posting negative reviews about RR? Taste your own medicine.
By the way, business owners if you didn't already know Google announced a real win-win solution recently, its called Google Trusted Stores.
Check it out: http://www.google.com/trustedstores/ > RR
|An1978||10/11/11 7:23 AM|
ResellerRatings, can you please explain how 7 people dislike my comment within HOURS of positing it (at 2 AM EST)? On top of that Your Answer becomes popular OVERNIGHT (between 2AM-7AM)?
I appreciate that you replied to my comment within 8 minutes but I don't appreciate the fact that you and your crew (or your 7 Gmail accounts) found it unhelpful (x 7), it also appears all other posts not posted by you were marked as unhelpful...
Your service frowns upon gaming/manipulating the voting/rating system, yet here we are...
Also, I concur with Andy above and here is why:
ResellerRatings - “Andy, you're overstating this. The subject line was clear, the bullet points were clear, and a paragraph detailed the change. “
Here is the subject line “Checkout Exit Survey Improvements, Subscription Price Tier Shift” – this is easily missed because most email software interfaces like outlook or thunderbird will not show words past “checkout exit survey…” unless you have it manually set to display over 60 characters.
ResellerRatings - “If you read the email (and given that we send out maybe 2-3 emails per year, it's probably a good idea to do), you'd have been fully informed about the change.”
Those who monitor their feedback receive a LOT more emails from reseller ratings, not 2-3 per year. More like dozens per week/month.
ResellerRatings –“What's more, if for some reason you overlooked the notice (yet wanted to cancel), and then saw a higher charge on your statement a month later“
The actual price change info was below the fold (even on a 1080P monitor it was way down – you had to scroll down to actually see it). The price increase info was stated after some sales pitch about html emails… You know most people don’t look below the fold or have their email subject line set to show over 60 characters. I don’t believe you mail out statements either.
ResellerRatings - "Simply contact us and we're happy to refund the difference for that one month and cancel."
Every time we tried to contact we would be greeted by a voice-mail or we would be advised to email back… There is no way to cancel the service except via email communication, really?!
|electshow||10/11/11 10:09 AM|
You said, "Zappos, HomeDepot, 1800petmeds, Vitacost -- huge brands who see the value in establishing trust with consumers.". I'll bet these guys are paying hundreds of thousands of dollares to you in order to establish trust with their customers. That is only based on what you want to charge us, and the comparison between the little volume we due and the billions they due in business.
Please, no one cares who else is on ResellerRatings, and no one cares to hear you through around these big names. We only care that we are not raped in the process. You new rates are absurd for resellers our size!
|Mr.Tom.Ford||10/11/11 11:53 AM|
Hmm, there seem to be some suspect activity going on in this thread...
@An1978 - If your claims that 7 negative reviews came in during the middle of the night (unfortunately the votes are not time stamped), I would also be doubtful that they were 'authentic'...
@jmsonline - Thanks you for taking the time to write a thoughtful post comparing the options of three alternatives to ResellerRatings. Seems like exactly the type of post everyone would find helpful (even though it does not address the core issue merchants are having with their inability to control reviews happening on the reselerratings.com domain). Regardless, 8 people went out of their way to mark this as unhelpful...
In doing some quick analysis on positive votes (helpful = yes) and negative votes (helpful = no) of the posts that have been made to date in this thread, I see some interesting trends:
*** Of the posts made by resellerratings, every single one has between 5-7 positive reviews (in chronological order, helpful = 7,7,5,5,6,6,6,7)
*** Of the posts made by other users, every single one (minus the two done today) have between 5-8 negative reviews (in chronological order, not helpful = 8,7,7,6,5,7,5,6,6,6,6,6,6,6,6,6,6,6,7,7,8,7,6,8). That's 13 of 24 posts exactly at a negative score of 6, and ALL others falling within -1|+2.
Those correlations are intriguing to me. While we are unable to see any data on the votes to validate if this behavior is authentic or fraudulent, it seems highly suspect. Would be great is someone at Google could take a look and correct if not authentic. Maybe if enough people report abuse on these posts, we can get someone to look? I'm unsure how Google treats these forums...
@resellerratings - What if you took all the features offered in your premium merchant service and offered them ala-carte? Seems you added more features, had to charge more for these features, then people got upset about having to pay too much... maybe all the new features do not provide the value you think they do? Maybe merchants only want ability to do one thing, like dispute/mediate inaccurate reviews on your site, but could care less about the exit survey popup? What do you think?
|An1978||10/11/11 2:45 PM|
@Mr.Tom.Ford - Great observation. In my opinion the voting system is being manipulated here & I'll forward this discussion to appropriate person here shortly.
By the way, my original comment was posted today (October 11th, 2011) at around 2AM Eastern. My follow-up response was posted that same morning a few hours later. In between those few hours ResellerRating's response got selected as the popular answer.
|kk-az||10/21/11 10:25 AM|
I have been looking for a store ratings solution for our clients...we have been looking for an alternate solution to the big one (to go unnamed) that fires off ads for a free gas card/magazine subscriptions/etc. while trying to gather reviews. Surprised that Resellerratings.com doesn't show you a price, I searched for pricing info and found this post quickly.
Reading this thread, I am astonished by the tone and lack of pricing transparency by resellerratings. I have been in the web marketing industry for a long time and this reminds me of what it was like talking to AOL reps back in the 90s. How is that working out for them now? Our clients will be going elsewhere.
|carguy335i||10/22/11 8:46 PM|
I too was subject to a nearly 5x rate increase ($29.00 to $129.00) from Reseller Ratings. The notice came at a bottom of a promotional e-mail that I normally would send right to the trash basket.
I agreed to pay the $29.00 price in the first place because ResellerRatings was displaying a nasty RED message on my company review page stating that I did not subscribe to their services. As a customer, RED notices are not attractive. Further, they used to display a 0 / 6 rating on the top of the page when no positive feedback was posted for the merchant in the last 6 month period. (To Reseller Rating's credit, I think they fixed that issue and replaced the 0/6 rating with a hyphen.)
While I like the idea of review services, I also feel like I am paying a "protection fee" like some of the small businesses mentioned above. Hopefully ResellerRatings will reconsider the pricing tiers and how they display ratings. While I may have accepted a modest rate increase of a few dollars per month, a 5x rate hike is too much to stomach in this economy.
|pugetsystems||10/23/11 12:19 AM|
I've been a merchant member at Reseller Ratings since 2004, and wanted to chime in on my experiences. "Extortion" is a pretty extreme word to use. Is it extortion when a restaurant charges you for their food? After all, they showed you the menu for free! Reseller Ratings is providing a service. As the value of their service increases, the price of their service should be expected to increase as well. To be honest, I too was frustrated by the price increase. But then I paid it, because it was worth it. Here is why:
I became a merchant member in 2004. With this membership, I was given a space for an advertising banner on my Reseller Ratings page. This banner doesn't generate a lot of clicks for me, but it DOES allow me to track exactly how many page views my Reseller Ratings page is getting. From 2004 to 2011, I have seen 280% growth in unique visitors per month to my page. Plus, with the reviews now being syndicated, it has grown a lot more than I can measure by page views.
They are in a completely different league than Google/Yahoo/Bing reviews, Yelp, City Search, etc. Those are search companies, and do not pay anywhere near the attention to their reviews. There is little to no moderation, no vendor response system, and fake reviews are rampant. My company does make sure to give attention to those review sites as well, but not for the sake of reputation management. I just want my company to look attractive in Google Maps when someone searches for me. I would not point my customers to Google maps as a way to strengthen my reputation. Would you?
I've done quite a bit with BizRate in the past as well. Take a look at their homepage. They're a search engine as well. Even when I focused exclusively on BizRate, I didn't get near the return I do from Reseller Ratings. Their merchant page URLs are also not SEO optimized, and do not help your own sites rankings (check the links to the merchant site -- they are done through redirect, not actual links). The Zappos page on BizRate has a Google page rank of 2/10, but my (much smaller) company's page on Reseller Ratings has a Google page rank of 4/10.
I don't really have firm numbers for the uplift I see from using Reseller Ratings. Partially this is because I've been using them so long. A 20% uplift sounds unbelievable, in my opinion. But the truth of the matter is, if you're looking for one particular service to provide you that kind of uplift, you're doing it wrong. My company is one that takes reputation extremely seriously. We do it because it is hard coded in our culture, but we also do it because it pays off. Reseller Ratings is simply the best tool out there for that job. With Reseller Ratings, we have a resource we can point our prospects to and say "Here is a completely 3rd party site you can use to research the kind of company we are." The reason I do not hesitate to pay to be a merchant member is because of how many customers tell me how impressed they are in reading page after page of our reviews.
If Reseller Ratings were not serious about maintaining THEIR reputation, then they would be as worthless to us as all the other review sites. They focus exclusively on merchant ratings, police merchant reviews effectively, work to maintain and improve their website, and are improving their reach by getting their reviews syndicated with big names like Google...these are the things that provide value to me. I understand that maintaining that level of service costs money. I would rather pay the higher fee, and keep that service improving, than not pay the fee, and have Reseller Ratings devolve over time into just another reviews site.
|rfortuin1||10/24/11 12:34 PM|
resellerratings is a rip-off, questionable business ethics, 500+% overnight increases in fees, inflated and unsubstantiated claims AVOID THEM AT ALL COSTS *buyer beware*
|jospre001||10/24/11 2:30 PM|
My name is Jose Prendes, CEO and founder of pureformulas.com. Please feel free to email me with any questions at jo...@pureformulas.com
This is our experience with ResellerRatings.com and our e-commerce site pureformulas.com
We decided to use Resellerraings.com as a portal to interact with our customers. After our customers place an order and receive said order, we email them (about 2 weeks after the order is received)
Because we focus on customer service, we do receive a ton of positive feedback, but also we do receive some negative when we drop the ball. We answer ALL customer feedback, both positive and negative and we thank all customers that took the time to write about us (that is the least we can do after these customers gave us an opportunity by choosing us over our competitors). This is where ResellerRatings.com can really make a difference for any business that truly wants to be known for its customer service. We use that negative feedback to learn from the customer, where we are lacking and we act upon it immediately.
To the customers that send a negative feedback, we respond to them, we thank them and fix the issue immediately (we don't answer with excuses)
This has been a fantastic addition to our customer loyalty program. And to anyone complaining about cost. Well, for us it more than pays for itself.
Why do I take the time to write about ResellerRatings.com? Because I think some of the comments on this thread are unfair and I wanted to write about MY experience with ResellerRatings.com. I get no benefit or payment for writing this, only the personal satisfaction of helping others with my experience.
|Chrismcm||10/31/11 1:31 PM|
We had our RR fee increase from $249 per/month to $1499 per/month. We also didn't pay much attention to the above mentioned notification e-mail and assumed that it was yet another marketing/promotional e-mail. It seems like bad business to us that a company would increase their rates by that degree and not make it absolutely clear in more than one e-mail. It's all well and good to list reasons for fee increases here in a forum but what about an honest, concise e-mail from the RR CEO with a subject line of 'IMPORTANT-FEE STRUCTURE CHANGES EFFECTIVE 1/2011.'
We have a total of 191 reviews on Reseller Ratings with only 10 in the last 6 months. We have had 140 referrals from RR in the last 6 months resulting in $0.00 revenue, zero conversions, and zero assisted conversions. We added the RR 'Customers Love Us' review badge to our site and saw no quantifiable lift in conversions.
Our concern is that if we no longer use Reseller Ratings, we may see a drop in Google Traffic. Has anyone else seen a correlation between cancellation of RR merchant account and search traffic? If so, please share your findings.
|btotech||12/13/11 8:27 PM|
I have been on resellerratings.com since 2002. Our feedback could be perfect but I am not in the practice of bribing the few dissatisfied customers we have into submission with promises of a resolution so our overall rating is just shy of perfect. We maintain a very informative and active forum and have flawless feedback on ebay. i am not going to get into why i feel rr's "experience and content" does not reflect reality. I go out of my way to please every customer. Most of the service and cost dealing with service for our customers takes place after the sale. It is rare to see a customer leave a positive review after we serviced the product we sold. Most of our reviews come from customers that needed no help other then presales support. I have been with RR for nearly 10 years.
I have driven 100x more readers to their site then they have to our site. The conversion rate in terms of hits from them to us may as well be zero. The conversion rate for people who visit our site then read our own reviews on their site is greatly improved without a doubt. Our customers who have never seen our site before, feel more comfortable reading our positive reviews on resellerratings. I will not argue this. I will say with 100% certainty because I know every customer that has left us a positive review and know intimately every order and circumstance that left a negative. If we did not solicit our reviews then our feedback would be mostly negative and much smaller in numbers. The nature of RR is to draw negative reviews. It is a race. Vendors have to solicit more positive reviews then negative ones. A poster above used dell and a few other sites as conundrums. How can dell have 80%+ negative feedback? The answer is simple. If dell was an active paying subscriber and solicited reviews their feedback would likely be 99%.
I chose to cancel my subscription to RR after they raised me from 0$ (first 8 years) to 30$ to 200$ a month overnight. It is not because i cant afford to pay. It is not because i think their service is not worth it. It is because they should not be charging for their service to begin with. Their site began with a promise to do what is right by the consumer totally free of charge. If at any time I knew they would turn around and charge me for bringing them hits and readers for almost a decade i would have stuck to alternatives or not participated at all. Someone above wondered how RR can bite the hand of the people who fed them and gave RR life. The answer is simple. Lack of foresight. This is a blip on the radar. This will pass. I am one vendor who was wronged. I am just one vendor who was suckered to send my readers to resellerratings for 10 years thinking our relationship was symbiotic. The vale they pulled over my eyes was a promise to uphold our symbiotic relatioship and reward us for our patronage and unlimited readers who are exposed to their brand "resellerrating".
It may be important for some vendors to have their feedback shown on google / bing shopping. For others not so much. I am one of those vendors who does not care if google / bing shopping shows our reviews or not and will not dwell if our reviews were not syndicated. I do not use their exit survey. I dont care if google has a star next to our website or not. I do believe that if i choose to abandon RR then going forward we will likely see negative reviews pop up every so often. I think it is a bit extreme to think that RR staff will be evil and post negative reviews if i choose not to pay them. I think these people are mostly honest and are doing their best. Like any business they made a mistake. I have to choose. Continue sending readers to RR and continue asking them to leave reviews or abandon RR and see our rating diminish to nothing. I am choosing to abandon RR with hopes that a new site sprouts up in their place. It is not very difficult. SOmeone will do it. Someone will contact RR's listed vendors and offer the same thing with a promise never to charge or atleast never to extort. I will fully back any resellerratings alternative that can deliver a fraction of what resellerratings offers. I strongly believe in innovation and intellectual property. I always believed RR excelled in what they do better then any other. That all changed when they stabbed me in the back. I GAVE YOU LIFE and now i shall take it away. Granted the hits i will not send to their site will be a drop in the buckett. It starts with one drop. More drops will follow. To any programmer who is interested in creating the next resellerratings please do it. I will gladly sign over my patronage if you promise never to stab me in the back. As long as your site allows my customers to post reviews and for me to reply, i am there.
I guess it is legal for RR to start their service for free some 10 years ago. acquire content from unsuspecting vendors and the vendors hard earned customers. Get business men to bring in their trusting clients, spread their experience, spread the brand name "resellerratings". Offer good returns for many years to big institutions and their patrons as well as average joes. Give out gifts and freebies / bonuses to people who participate in certain events. Build and develop your brand for almost a decade on the backs of the people you aim to target later. The end result is different then a ponzie scheme ofcourse. Clearly RR is not ripping off the consumer. They are just ripping off companies who are already a target for fraudsters. Who cares if a company is a target of a"scheme"? regular joes are not getting hurt. It must be legal right? Legal it may be but is it moral? I think not.
|btotech||12/13/11 9:19 PM|
granted bestbuy sucks more then a hoover. but really? a 1 out of 10 score? No resellerratings is not a place for negativity! It doesnt have to be, all you have to do is pay up and solicit positive comments. Bestbuy can do it. They can have a 99.99% feedback. They just have to want to and they have to pay! how ironic that legitemate companies have the worst rating when they dont care and dont pay RR. what does that say about companies who do pay? I have paid them 30$ for over a year if not more. I am paying them to be able to offset our tiny portion of dissatisfied customers reviews with good reviews. Does this qualify as conflict of interest? this is why ebays feedback system has no such conflicts. Every buyer is solicited to leave a review. Every buyer is real. Every buyer paid for a product. Every sale counts NOT just the bad sales. i did not see it this way until recently. I always thought we are allowing our customers to air out their experience. Only now i see the reality is that we are held captive by RR who is a magnet for negative reviews. If we want to look like a legitemate company we better do our work and solicit our customers and expose them to the RR brand. if we idly sit by and do nothing then we can join bestbuy and dell. I can not afford that luxury. I dont have a brand that is global and trusted. I have a small business that was taken for a ride by RR. It is a one way tickett to either join them or be disliked.
|helmuthrepair||12/23/11 7:03 AM|
I too am a victim of ResellerRatings. I started at $29 and recently had my employer question a $199 ResellerRatings fee on the credit card statement. After looking into it further (this thread and a search of my email inbox), I found out that we had been getting charged $199 since July. Here is the exact quote from the very bottom of the "Checkout exit survey improvement" email, which so happened to be the only notification of an improvement since we have been there...
"Since our rate tiers are traffic based, due to increased traffic numbers as shown in Alexa, Quantcast, and other 3rd party traffic sources, Helmuth Repair has shifted to our $199/month rate tier. "
- I wonder if we all received an email for the same improvement at the same time or if each of our improvements came in different months?
We are such a small site that our traffic numbers aren't even shown on Alexa or Quantcast. We have had 4 people leave us RR reviews in the last 8 months. Here is a link to our Compete.com profile, you be the judge...
Their website has NO WHERE to check and see which tier you fit into, no rates or anything pertaining to pricing.
I am canceling my subscription immediately and yes, I expect to have my first negative review within 2 months of canceling, maybe a few of them if they find this post. It's a shame that Google uses this scummy company in their search results.
|btotech||1/20/12 4:48 AM|
got my first fraudulent review on resellerratings on jan 17 2012
sent them an email the next day stating that their site is violating their own terms of service
they are not letting me flag it
they are not allowing me to reply
they did not answer my email
this review was not removed
Their emails clearly state that they will allow me to do these things after i cancelled my membership
so much for honesty
|prima_kirk||1/26/12 12:30 PM|
It is interesting to note that the information for the pricing structure by Resellerratings is based off of third party research sites like Alexa. This SEOMoz post helps identify why this is a poor practice as these third party sites are often substantially wrong.
I would suggest that a better structure would be one that is clearly defined up front and is based on something that both Resellerratings and the web merchant can verify and agree upon before entering into contract.
|resellerratings||1/26/12 12:33 PM||<This message has been deleted.>|
|digiconcepts||1/28/12 3:13 PM|
I too am very shocked! We just found out today regarding the increase in prices! Our price went from $29 a month to $100.00! Thats a difference of $348.00 a year to $1200.00 a year which we now cannot fit into our budget and therefore had to cancel our account with them. Its a real bummer.
|helmuthrepair||2/9/12 7:20 AM|
@digiconcepts - interesting, they told me their rate increases were made across the board in June of 2011, are you saying you signed up since then at $29/mo and they just recently bumped it up to $100? They also told me that their lowest subscription price with the new tiers is $199.
What a bunch of cheating and lying cowards.
|bamabots||2/15/12 5:30 PM|
I am disappointed because resellerratings just hiked my rates from $29 to $249. It is too bad that I cannot afford to pay that much.
Certainly they know what their service is worth and I know how much I can afford. The cost-benefit ratio just diverged.
I have a 100% rating on Ebay as a Top Seller and a 100% rating on Amazon as a Featured Merchant. I guess my web visitors will have to be satisfied with that credibility.
I am not mad a them and I hope they are not mad at me for not being able to afford the price increase.
|will.haven||3/2/12 2:29 PM|
The biggest problem I have with ResellerRatings aren't the fees, but the fact that RR doesn't send natural traffic to my website after paying the now $499/mo.
You sign up with Skimlinks affiliate program and make additional money from my company listing on RR. This is unfair -- you've already charged me to use your service, why would you keep charging me for sales that my website converted? You don't mention this to merchants who use your service and I imagine that most aren't aware of these shady practices.
So why do you "double-dip" when you are justifying the price increase on the costs incurred with higher traffic volumes?
|bnmbr||3/12/12 10:14 AM|
They are at it again. I just got notice today that my rate has increased to $499 per month. As always, the rate increase was listed as an afterthought to other marketing copy in the message.
My rate a litte over a year ago was raised to $99. Then $199. Now $499. This is absurd. I am canceling my service.
|ecapital||3/16/12 11:32 AM|
Pricegrabber.com has a free review service, syndicated with Google. I would encourage people to try this out. There are only few issues; for example their exit survey is not as appealing as RR but I'm sure if a few of us reach our to Pricegrabber, they will see the benefit of simply making their exit survey pop up better than RR's.
|WhataJokehaha||3/16/12 8:15 PM|
I just got the rate increase email. What a joke, I guarantee our exit survey sends more traffic to reseller ratings that they do to our site. Also could care less about the love us seal. Based on your tiered logic your service although being the same for all levels is charged at a higher rate based on revenue. I might have to try that logic on my retail website, instead of listing prices I will ask for net worth at checkout and base what I charge for the product on that.
|WhataJokehaha||3/16/12 11:48 PM|
Really in the interest of transparency why not just show your pricing structure on your website. Probably because you know less people would not start to use you if they knew the true cost but you feel like you can trap them by raising it after they build up some ratings. What is the rate of email complaints to your "marketing email" with the rate increase? Probably pretty high, you could probably avoid it by being more transparent yourself but we all know that will never happen. With the experience you gained on those 10's of thousands of lines of code you think you could now handle the 50 lines or so that it would take to add a price structure table to your website. Wow that is some extensive testing on the conversion to sale lift.
|KyleMacParts||3/20/12 11:44 AM|
Reseller Ratings should be removed from Google reviews ...
They became like YELP , you have to pay them otherwise they play around with your reviews and force you for a subscription.
They see Google review syndication as a big power and they are trying to take advantage. What Google don't realize , RR is the easiest service that you can forge reviews. They don't care about reviews they just want to make profits by forcing people for subscription. They publish more reviews than other companies and they think that worth $200/month subscription.
A merchant can easily forge reviews for their ecommerce website by using RR checkout exit survey. Only thing you need is an email address. There is no verification process. Merchant can create a payment type check or money transfer on their ecommerce, uses an forged email and completes the checkout , buys an item. In couple of days you will receive an email from RR for your review. You can outsource this email thing to Russia or India . They can give you 100 reviews a month if you wanna play nice.
GOOGLE SHOULD REMOVE RESELLER RATINGS AND ALL THEIR FAKE REVIEWS ....
We don't want to pay protection money anymore to RR or YELP or YP ... They have no difference than mafia , just an online version ....
by the way how can we get a reply from GOOGLE on this topic.
PS : sorry for my English
|RR RipOff||3/21/12 1:27 PM|
In addition to their "insert bad word here" billing practices, RR engages in highly unethical, illegal business practices against their own paying customers!
Evidence 1: http://xml.ssdsandbox.net/dnslookup-dnsdb/redirect.skimlinks.com.
- screenshot attached
Evidence 2: http://xml.ssdsandbox.net/dnslookup-dnsdb/go.resellerratings.com.
- screenshot attached
ResellerRatings use of Skimlinks, lack of transparency and non-disclosure of use of this service constitutes a clear violation of FTC Regulations. FTC regulations clearly state... "When there exists a connection between the endorser and the seller of the advertised product which might materially affect the weight or credibility of the endorsement, such connection must be fully disclosed".
There is more than enough evidence to make a STRONG case against ResellerRatings for a lawsuit.
TIME FOR A CLASS ACTION LAWSUIT AGAINST RESELLERRATINGS.COM!
|leffel||3/22/12 1:00 PM|
My business is not big enough to support $199 a month.... But we all have to worry about repercussions of canceling... negative reviews that aren't real, etc... RR.com is WORSE than the BBB... they won't give you better than a B+ unless you pay $500 a month to be a member BUT if a review or comment comes in, you are NOT charged to reply, confirm who it is, get the chance to respond. Its a SCAM to accept reviews, but make the business/seller/etc... PAY to respond/defend/etc!!
|buyme50||4/22/12 9:21 PM|
It is truly sad that the once great, and independent site known as Reseller Ratings has turned into just another run of the mill scams that demand money to respond to your own customers on a review site.
They did not start like this. They were truly independent. They did not remove reviews, period.
Our monthly rates just got jacked from $29.00 a month to $199.99 a month. The email says we can unsubscribe and links to their site. There is no such button to opt out.
For a 1-2 employee business, it ain't worth it! Time to unlink them from our website as well.
|SBrad78||4/23/12 7:27 AM|
RR Charged us $29 to Start, then Increased to $199, Then to $499 last! We changed over to www.VerifiedHonest.com for only $75/mo
The above statement came from Mario Velasco, Manager of Tek-Micro. I'm Brad, and I work for Verified Honest. Here is how we stack up:
We never increase rates! Our packages range from $30 to $190.
We import your reviews over from Reseller Ratings, so you don't lose reviews
We have the ability to help transition reviews into Google Products and Reviews
We are Google SEO'd, meaning, a search for your company name + reviews will show your star rating in Google search and guaranteed first page after 2 months
We offer month to month service and we NEVER raise your price. You can cancel any time.
We offer free mediation akin to what the Better Business Bureau offers. We mediate negative review experiences.
We submit a Press Release announcing our partnership which will post first page of Google gaining a backlink to your site and raising your SEO rankings.
We have page view statistics where you can see how many people have reviewed your page, their operating system, their location and much more info.
We offer a bottom right hand corner Feedback widget to display your reviews across all pages of your site.
We offer a Verified Honest Time Stamp badge and site certificate.
We offer a free download of all emails of the people who review your site - you can target these people for promotions / newsletters
We offer free consulting on helping you gain business reviews, target customers and run promotions.
We have plugins for Facebook, Email, Sharethis and Twitter.
We employ a Google Certified Adwords manager who will also give you free consulting for getting your pages higher in Google SEO and Adwords.
Reseller Ratings does not offer the mediation, the price lock guarantee, the Feedback Widget, Press Release or statistics or any of the free consulting / email downloads, etc. Plus, they continue to raise rates.
If you are ready to break away from ResellerRatings, go ahead and add your listing here: http://www.verifiedhonest.com/signUp.php?t=1&package=FreeMember&id=0
And one of us will contact you to finish the rest. Or, you can email info@VerifiedHonest.com for more information, we will quickly return a call if this is your preferred method - Just send us your name and phone number.
|SBrad78||4/23/12 7:32 AM|
Have your clients go over to www.Verifiedhonest.com. We will gladly assist them. Pricing ranges from $30-190 per month depending on the package. Click this search and see how the VerifiedHonest listing will post in google search:
You will see a 5 star ratings system which shows in Google. This particular client is My Cruise Club. If you would like us to go ahead and add the client's listing, here is the link to add, we will do the rest:
|SBrad78||4/23/12 7:46 AM|
You may also like to check out www.VerifiedHonest.com who will import your bizrate and RR reviews and help you gain more reviews / display the reviews on your site. We never increase price and our plans range from $30-190. Month to month and never a contract. We will get your ratings on the first page of google with the 5 star ranking system in search. Here is an example:
This client is My Cruise Club. All you have to do is enter your info here and we will do the rest of the work.
|merchantsurvey||4/30/12 6:30 PM|
I would not recommend ResellerRatings to anyone, either. In less than a year, they increased our monthly fee from $29 to $99 and then $99 to $499. We are an extremely small e-commerce company and there are just two people in the company. They want to charge $499/mo. for a company this size? We don't have high traffic either. Insane. What bothered me the most is how they "notified" us of the price increase. Basically, they sent us a "newsletter-looking" email, and for the first 1,000+ words, they talk about how great their company is. And after multiple long paragraphs in an extremely long email, they mention about the price increase in the very last paragraph. WHAT THE HECK??? What kind of company lets you know of 500% fee increase that way? You have to scroll the message all the way down to even see that. I'm surprised they haven't been contacted by the U.S. Justice Department for unethical business conduct.
|SBrad78||4/30/12 7:18 PM|
Hi Merchant Survey! You have raised a valid point here. Pricegrabber does allow you to create a free review survey page. However, if a perspective client Google's your company name, that review along with a star rating will not show in Google (Which is Very Important!).
VerifiedHonest.com has partnered to be able to show the 5 star rating in Google and at the top of the page. Check out our client, My Cruise Club. Here is a link:
Also, Pricegrabber does not allow you to go in and respond to reviews, contact your customers, or build a marketing list off of those reviews without a paid CPC subscription. Nor, display a review badge on your site. We can do all of this for between $30/mo and $99/mo without ever raising the rate and cancel anytime. I would love to have a chance to work with your company and get your profile page up on VerifiedHonest.com
If you get a moment, will you please call me at 404 832 5794 or email me at info@VerifiedHonest.com to chat about getting your business profile page on the first page of Google, and get your reviews imported up from the other review sites? Thanks!!
|jknauff||5/3/12 7:10 PM|
The starting rate is $99 which IMHO is ridiculous. We're a small business and i do think their service is valuable, but i can't justify $99 a month.
I'm looking for alternatives...anyone have any suggestions.
|SBrad78||5/7/12 5:17 PM|
Send me an email over to info@VerifiedHonest.com and I will be happy to get you on our starter plan which is only $30/mo and never increases in price. Thanks!
|Truma||5/8/12 6:36 AM|
Hey Brad. Suggestion: Update your copyright on your web site to 2012. It makes it look out of date. I consider this when vetting potential business partners.
|Truma||5/8/12 6:56 AM|
ResellerRatings.com just jacked up the price on us, too. $499 per month is a rip-off. If you complain, then they will negotiate a one-year contract, but plan on another price increase once that contract is over. The next level is $999 then $1499. Not gonna happen. You are better of finding an alternative to ResellerRatings now, rather than later.
|SBrad78||5/8/12 1:31 PM|
Hi Truma, I have submitted this to our development team for update on our next rollout. This should happen next week. Thank you for your suggestion!
|DigBy||5/9/12 2:49 PM|
GREAT thing that i found this group. a few month ago resellerratings.com raised our cost from $29 to $99 claiming that everybody is now paying $99. reading the info here i see that we are only beginning the climb....
Good thing i found this!
I have emailed our webmaster to cancel resellerratings exit survey, we will close all links to them and we'll stop promoting them and look for other cheaper alternatives.
Thank you all!
|SBrad78||5/17/12 4:41 PM|
Hi DigBy, we would love to have your business! Our packages start at $30 and never increase. We import your reviews from around the web and have widgets to display your reviews and VerifiedHonest status on your website. Have a look at our site:
If you would like more info, please email info@VerifiedHonest.com and we will get your demo profile created. In the meantime, here is a showcased merchant that we like to include in a demo:
If you go to Google and search My Cruise Club, you will see that the Verified Honest listing for this merchant is first page Google and just below the Merchant's very own website. We also include your star ranking in Google. Why not give us a try? :)
|DigBy||5/26/12 3:55 PM|
SBrad78 - thanks for the offer, but your site seems to be in very very early stages (and you also use some interesting tactics...)
- - You do not have major players listed with you: buy.com, amazon, dell, and others
- - For some of the others it looks like their reviews were added by someone working for you (and they did an amature's job), look at: bhphotovideo, newegg, tigerdirect...
anyway good luck with your venture, resellerratings.com needs compatiotion.
|PCGChris||5/30/12 12:33 PM||<This message has been deleted.>|
|RR:-(||5/31/12 6:28 AM|
@SBrad78 you need to be careful when advertising claims you have no control over.
"our rates never increase"
in general, rate increases over time are perfectly acceptable and expected.....it's the way in which resellerratings contacts their customers, and the RIDICULOUS amount of the increases, that are upsetting their customers. the fact that you are advertising "our rates never increase" comes off as potentially fraudulent at best.
what happens if the price hosting your site goes up 50% over the next 5 years.....what if you require more employees? what if your overhead increases? this should all be expected of a growing company. with no increases, you will be out of business.
|SBrad78||5/31/12 1:45 PM|
Hi RR (ResellerRatings?), I should clarify :)
Verified Honest rates do not increase for the customers who have already signed up for a package. However, there may be price increases for new customers in time as we add more and more features. We will not raise rates on customers who are already in subscriptions but the new packages could be higher for new customers.
Cancellation is also very easy. If a customer is not happy with our service it's as simple as an email or a phone call for us to cancel the service. No worries!
Yes, Verified Honest is a newer company but not new to online ratings and reviews. One of our executives comes from an extensive background in E-Commerce and high level management at a ratings and review company.
Thank you for the advice on the larger players. We are also updating our site and continue to refine and add features. Come grow with us :)
|JackinLosAngeles||6/20/12 7:26 AM|
ResellerRatings.com is nothing but an extortion scam. I have filed a complaint with google, and I hope others will as well. They provide no value. All they to is insert themselves into the middle of your transaction, and if you pay them money, they will vouch for your credibility to the customer.
I had a bad experience with one of the big player merchants on resellerratings.com. My review was removed. Resellerratings.com cottles their big players and makes sure they get few negative reviews.
Let's get ResellerRatings.com up on Google maps and give them a few well-deserved reviews. Let's get this address put on Google Maps. Also please note that the legal name of their company is All Enthusiast Inc. Let's not let them hide behind that name. Let's make them use their actual trade name in their Google Maps place page:
1630 N. Main St, Suite 229
Walnut Creek, CA 94596
|JackinLosAngeles||6/20/12 7:38 AM|
By the way, the owner's name is Scott Wainner. He is one of the biggest pricks you will ever run across. I had an email exchange with him a few years ago that really exposes his immaturity. I am keeping that letter for a rainy day. I also have other letters from his staff on various subjects that I am keeping for a rainy day. I can't disclose the subject matter of the letters because Scott will probably research it and retaliate against me because that would be totally in line with his character.
|JackinLosAngeles||6/20/12 7:52 AM|
And here is a link to their BBB profile. ResellerRatings.com gets disputes filed against them constantly, and their score is so low that BBB will not even accredit them:
|DigBy||6/25/12 5:43 PM|
I feel the same
ResellerRatings.com SCAM - Un-ethical business practice - Bait and Switch Tactics - HUGE PRICE increases.
we worked very hard to get 100s of customers to rate us, then we get a 500% increase in rates from $99 to $499.
but now "Trusted Store" from google is coming http://www.google.com/trustedstores/merchants/ its free and much better recognized than RR, and its free (did i mention that?).
move your business out of RR. ASAP!
|Adakarg||7/19/12 9:10 AM|
The fact I cannot find the pricing plan or remove my credit card info is very concerning. I also called their customer support and it just goes straight to voicemail, not even an option to speak with a live representative.... Shady!!!
|djay1||8/2/12 1:07 AM|
They are cheaper and better options than these ripoff guys called resellerratings, better FREE alternatives are reviewcenter.com and pricegrabber . We just had our fees raised from $99 to over $250/month without our consent, our monthly profit is just over $3000/month, so these guys want almost 10% of our profits just so we could post some silly banner on our site, good thing reviewcenter and pricegrabber offer reviews WHICH SYNDICATE WITH GOOGLE for free.
|santonio78||8/2/12 1:43 PM|
I couldn't agree more. Every new merchant needs to be aware of the extortion scheme that Reseller Ratings is running. Initially you sign up with this company for $30 / month, and you refer your customers by putting a little badge on your site, or emailing customers asking them to go to RR and write reviews. And once you have decent number of reviews, and their page comes on top in Google, thats when they get you. They slap a fee of $1500 / month. And now they have you hostage. If you don't pay, and drop out, the page remains. Any unreasonable customer who is unhappy with your company: the 1st thing they will do is write a bad review on RR. And RR will score you only based on last 6 months of data. So if you drop out, you can be assured your rating on RR will be down to 1 star. Just do your research. There are tons of big, good companies on RR with 1 star rating, because they refused to give in to the high fees RR slapped on them. If you have been trapped by these bandits, write a formal complaint to Google. I am sure if enough merchants write to Google, it will come to their notice. Also submit complaint with BBB. If you are a new merchant, keep a very safe distance from RR. This company will screw you, sooner or later. Go to Trustpilot.com. They charge $50/month and their reviews are syndicated on Google, and they have a very efficient system of collecting reviews. Same with PriceGrabber.com and they are free.
|RR:-(||8/2/12 1:59 PM|
I don't mean to take the wind from your sails, but Google doesn't care about you, or me, or resellerratings.com they care about $$$, which RR provides them, albeit in a suspicious way at best.
anyone can say "ahhh just use pricegrabber or some other service" but the fact is, RR has you by the bozack. pay the fiddler, or appear as a crappy business because RR has such high google rankings.
karma though - what goes around comes around. hopefully the owner will have to trade in his ferrari for a bus pass once someone finally realizes what this stinking company is getting away with. the fact
they they are working with Google now only serves to make matters worse. "hell, google supports them!" google, being the god in the tech universe that it is, is obviously incapable of making bad decisions...
(ahem....google plus...google wave....ahem, ahem)
|Jackson15||8/7/12 11:18 AM|
The same thing just happened to us. Last year it went up from $49 to $99. Now we just got charged $249 for this month. I emailed them to ask them why the large charge to our business credit card. They told me they sent an email a month ago. I never got the email. They forwarded me the email they said they sent that says they are raising our rates. This is the email. Look at the very bottom. Tucked in the small print is the new charge. I have now tried to get a refund for over a week now and all I get is the same standard upsell email in reply. This company should be ashamed of themselves for ripping off people. They make it act like I could not do business without them. They do absolutely nothing for us. We do not solicit reviews at all and have between 500-1000 reviews and our lifetime is 9.99. This company is sad and they way they try to just raise rates for a business is pathetic at best. I could see it, if they were a large corporation. Try getting ahold of them. You will talk to one of two people. These people are raking in the money and doing nothing but hurting small businesses.
1.2M Reviews and now in Facebook. Important Rate Change Notice.
2,000 brands now participate to influence Google and Bing shoppers to buy.
Our booth at Shop.org 2011
Did you know that 70% of shoppers search for reviews before buying (BusinessWeek), and that 80% of shoppers will abandon their purchase in light of negative reviews (Cone Research, Aug 2011)? That's where ResellerRatings comes in, to tell your story loud and clear, from a source that consumers trust. We help take shoppers off the fence and through the checkout.
In a little over a year, we've grown from 650 to 2,000 Merchant Member subscribers, adding notable brands such as Barnes and Noble, Home Depot, and Vitacost. Our syndication reach into Google.com SERP, Google Product Search, AdWords, and now Microsoft adCenter's Bing.com ads, has reached epic proportions.
Important: Your subscription rate is changing (see below)
Brand Enhancement and Unmatched SEO
New Influence in Major Shopping Channels
Facebook + Automated User Registration
New Exit Survey
Brand Enhancement and Unmatched SEO
No matter how shoppers find your site, they pause their experience, open Google to search for reviews, often find us on page one, and decide whether or not to buy based on the stars rating they see. According to the August 2011 Cone Research report, 4 out of 5 shoppers will reverse a purchase if they see negative reviews before buying. That's the power of positive, and how working to attain great ratings helps establish consumer trust and close every sale possible:
Google Search -> XXXXXXXXX reviews (http://www.google.com/search?q=XXXXXXXXX)
A variety of high priced services exist to help you push down the negative complaint sites that appear in results for negative keywords like 'complaints'. They do this by writing neutral content and hoping that it outranks the negative sites. Typically, that technique is inorganic and ineffective. ResellerRatings is placing visual star ratings, earned from your customers, for your company's search terms on page one of Google's search results, providing powerful contrast to the complaint sites out there. Here's a search example:
Google Search -> XXXXXXXXX complaints (http://www.google.com/search?q=XXXXXXXX)
Facebook Reviews + Automated Exit Surveys
We have integrated ResellerRatings with Facebook. Now, when your customers write reviews, they're also publishing their reviews to their Facebook profiles to reach their social circles. We're continually driving ways for your customers' opinions to reach an ever expanding audience.
With our new automated exit surveys, manual registration is now a thing of the past, and our exit survey reminder email embeds our survey directly into the email itself. Customers don't even have to leave their inbox to write a review, and when they hit submit, they're finished, with no tedious manual registration process. This is part of our ongoing commitment to maximizing exit survey completion rates. Exit survey reviews continue to shine, with 95% of exit survey reviews being positive, on average.
Our Merchant Ratings Influence Shoppers in Major Marketing Channels
The Power of Positive: "4 out of 5 Consumers Reverse Purchasing Decisions Based on Negative Reviews" -Cone Research 8/11
New Exit Survey: 30% Email Open Rate, 95% Positive Reviews
If you haven't yet implemented it yet, our checkout exit survey is easy to get up and running, just a few lines of copy and paste code, added to your thank you page post checkout. Our exit survey reviews are 95% positive on average, across the 1,000+ retail brands that use it and endorse it. With good customer service combined with our exit survey system, it's no wonder that Merchant Members average 60% higher ratings and 7 times as many reviews as non-Members.
Since the creation of profiles has been wholly automated, enjoy higher reviews volume than ever before. More than any other method, generating reviews with our exit survey has demonstrated to have the best result, since 95% of exit survey reviews are positive, reviews volume dilutes the impact of any one unreasonable review, and a steady stream of reviews pushes older reviews off of page one and onto page two.
Rate Tier Change
In late 2010, ResellerRatings introduced a new price structure at higher rates than in the past, after years of zero price changes. Over the past year, we've signed up over 1,500 brands at the new rates. The effect of this has been to raise the overall value of our subscription service. What's driving this is the enormous lift in influence brought about by our Google organic rank authority, our syndication into Google Product Search and AdWords, and our syndication into Bing AdCenter and Bing Shopping.
The month to month rate for XXXXXXXXX is increasing as we hone our pricing, due to this increased market demand for our platform coupled with improved data points for our pricing algorithm. Going forward, your new monthly Merchant Member subscription rate is $249. This tier shift will go into effect in 30 days. This rate continues to be extremely competitive with other marketing services, such as Bazaarvoice (for product reviews), Yelp (local), and various PPC based shopping engines. ResellerRatings magnifies the impact of your ad spend across all channels, helping you to establish additional trust with all consumers. If you do not wish to continue month-to-month at the new rate, you can opt to discontinue your Merchant Member subscription (http://www.resellerratings.com/merchant-solutions) within 30 days from today, keeping in mind that all Merchant Member services (including the exit survey and exit survey generated or otherwise solicited reviews) will no longer be available.
855 El Camino Real Ste 13A-120
Palo Alto, CA 94301-2326
Contact Us (http://www.resellerratings.com/contact-us)
|RR:-(||8/7/12 12:23 PM|
@jackson15 what are you taking about? that email is clear as day! :-)
in all seriousness, yes, very pathetic. thousands of small businesses effected just to get a few west coast tech aholes rich. i wish those goons would just crawl in a cave and go away.
|deciyy||8/7/12 3:06 PM|
What a bunch of Muppet resellerratings are. I will advise any new merchant to think twice before using their services. They initially charged us $29/month , then as soon as our reviews increased they hiked the fee to $99, and then our rates was increased to $249 without informing us, worse still they tried to tie us to a 1 Year contract. I will surely write a complaint to google highlighting the practices of this company. I just moved to Pricegrabber its just as good and offer similar if not better services.
|smithgear||9/4/12 7:48 PM|
OK, I so wanted to like ResellerRatings. Even though my business has grown modestly (slow and steady) Reseller Ratings increased our prices from $29 a month, to $99, to $149 and the last email was the kicker, $499 a month. Feels like such a shake down.
Goodbye Reseller Ratings, you are HISTORY
|PCGChris||9/5/12 9:07 PM|
We canceled our services with ResellerRatings.com on May 30th when they increased our rates from $199 per month to $1499.00 per month.
Our ResellerRatings profile had accumulated over 2000 reviews all of which the company deleted after we canceled our account. The profile still exists and is displayed right below our brand search on Google. We still get some reviews when our customers find our profile on search results, in the last couple of months the profile had received 40 more reviews. The company is now contacting me claiming we are "soliciting reviews" and they have deleted all of the reviews again.
The company keeps your profile on organic search results so any unhappy customers can still find it and leave you bad reviews, if you get too many good reviews they delete all of them again. If you don't pay them they do everything possible to try to make your company look bad by deleting good reviews and leaving negative reviews.
Here are the emails they are sending me, staff member is "Elaine Olshanetsky" (email@example.com). ResllerRatings was recently purchased by answers.com, so all emails now come from an answers.com email domain.
Subject: Solicitation of reviews is prohibited
As we discussed, solicitation of reviews for non members is against our terms. These reviews will be removed.
On your end, please make sure all requests for reviews are removed.
From: "Elaine Olshanetsky" <firstname.lastname@example.org>
Sent: Monday, September 3, 2012 9:15pm
Subject: Solicitation of reviews is prohibited
As we discussed, solicitation of reviews for non members is against our
terms. These reviews will be removed.
On your end, please make sure all requests for reviews are removed.
On Mon, Sep 3, 2012 at 6:42 PM, wrote:
We are not soliciting reviews, your web site is the 2nd search result for our brand term. Our customers are finding your site on Google when they search for our brand.
Re: Solicitation of reviews is prohibited
|retailer_guy||10/23/12 4:28 AM|
I see that resellerratings does not show reviews of their own website. Think about why that might be.
|Josh Lewis||10/24/12 12:33 PM|
Same experience with us. I am a two man operation the began at their 29.95 price. They just recently asked us to raise our commitment to $199.
|Josh Lewis||10/24/12 12:48 PM|
This policy must be brought to google's attention. This is really so shady. Definitely not something that google would want to be involved with.
|TotalVac||10/24/12 1:06 PM|
It is complete extortion. I was very shocked at teh price increase and thought it was a type when I received the email
|rossmanngroup||10/31/12 9:30 PM|
RR actually brags about how home depot has fees exceeding $3000 even though they are getting the exact same shit as smaller businesses. It's disgusting.
The fee is upped based on how much they think they can get you to pay. Stop paying and your reviews go away.
I've spoken my thoughts on the matter here. http://www.youtube.com/watch?v=dUK6x3wBGk0 I'd sooner go out of business before giving them any money.
|rossmanngroup||10/31/12 9:31 PM|
The BBB is almost as bad as RR, give them money and your reputation is fine.
|Jackson15||11/1/12 4:49 AM||<This message has been deleted.>|
|Jackson15||11/1/12 4:53 AM|
Great video! We quit paying them in July. I just got an email last night saying we were soliciting reviews which we do not. They removed every single review since July. Our fees went from $29, to $49, to $199 , to $249 and now when I was playing to see what it would cost to rejoin, its now $499. This is extortion at its best. Its sad that a business can continue to do this. We pay to use google adwords and you would think google would stop them from double dipping. Pathetic and Reseller Ratings is such a poorly run company...just try to get in touch with them. Amazing how they can make hand over fist in money. They need to be stopped.
|rossmanngroup||11/2/12 1:39 AM|
The thing is, they expect one of two responses
a) You pay
b) You don't pay, bitch a lot for a day or two, then fall off the face of the earth.
In order to get
a) Resellerratings to change their fee structure
b) Google to stop taking resellerratings seriously
We need to make some legit noise. Write about it on your company blog. Comment on my video. Make your own video. Contact Google and inform them what is going on.
Resellerratings does not give you more service for more money. They raise their rate to whatever they feel you will be willing to pay, in exchange for giving you the online reputation you need to take your business' sales on Google shopping to the next level. Resellerratings is the protection racket of the ecommerce 21st century world. Let people know.
|smithgear||11/2/12 8:28 AM|
I've tried to make noise. I've tweeted to my 10K followers. Posted it on facebook. Google plussed it. Bitched and moaned.
The reality is that us merchants are a select few, and unless you are a merchant most people just don't care about RR.
If you are a merchant reading this and you are considering RESELLER RATINGS, you will either 1) Get Burned or 2) Pay Through your Nose if you sign up with them.
Take my word for it, Reseller Ratings does not care about your business (if you are a customer) and could care less about helping you business grow. When you don't pay their absurd price increases they will DELETE ALL OF YOUR REVIEWS.
The only response I ever received as "Sorry to see you go". Translation: "We here at RESELLER RATINGS sapped as much money as possible from our scheme from you and we tried to get you to pay a whole bunch more, but since you wont we will screw you on the way out the door by deleting all the great reviews you've worked so hard for. Oh, by the way, if you don't like that, too fucking bad."
|bnmbr||11/2/12 8:39 AM|
We've gone back to using BizRate exclusively. I would like to use Google Trusted Stores, but that seems to involve an awful lot of work.
BizRate has been good to us -- they even send us engraved crystal trophies each year that we make it into the "Circle of Excellence." And we've never paid them a dime. Of course, their reviews also show in Google products.
For those of you who are worried about their magazine spam, you can choose (without a fee) which offer is presented to your customers to entice a review -- including no reward at all. For a fee, you can actually design your own promotion or reward. The upfront costs of the custom promotion are a bit high, but nowhere near the long term cost of a relationship with ResellerRatings.com.
|nightcrwlr||11/3/12 12:49 PM|
I'm with the people here. We used to use resellerratings until they tried to charge us 100x what we were paying before (no joke).
Their metrics are completely whacked and they think that there's a direct causal relationship between reviews on their site and your revenue. They had little to no impact when we started using their service on one of our sites there was no change in revenue when we dumped them for trying to price gouge.
|William F W||11/7/12 1:04 PM||<This message has been deleted.>|
|William F W||11/7/12 1:17 PM|
I am in the same boat as well. We starting paying $29, it went up to $249 and the last increase was to $1500 a month. I canceled the service and they have been emailing be back with discounts to stay. With that said, I just switched over to Shopper Approved which is much less expensive and they make it so customers can leave reviews upon the order completion of your website by checking a couple of starts and submitting a comment. The reviews are syndicated with Google. We had Ratings for over 3 years and had a total of 1500 reviews. We have used Shopper Approved for about 3 weeks and have about 600.
Here is their last email I got today saying they are going to kill all my reviews 2 days before Black Friday... Classy!
Reviews Expiring in 15 Days. 30% Lower Rate. Answers Buys ResellerRatings!
In August, Answers announced its acquisition of ResellerRatings! As a top 15 site with 100M monthly users (according to Quantcast), Answers is a powerful SEO authority, lifting our already high ranks, and provides development resources to expand our services. Expect to see many new products at ResellerRatings to enhance our ability to lift your sales.
Your Reviews Expire in 15 Days
As part of our long-standing policy on reviews that were solicited through our exit survey (or otherwise), solicited reviews are a benefit reserved for Merchant Members. In 15 days, your solicited reviews will be suppressed, no longer shown publicly, and your rating will revert to its organic state, in keeping with our terms. Reactivate your account today, at a 30% discount, to preserve your reviews and to use our exit survey and tools.
Our page one Google.com organic rank is unmatched, when searching Google for xxxxxxx.com, and we usually rank #1 when appending the word "reviews" to the brand search. Our ratings are front and center in Google Shopping for xxxxxxx.com and Google AdWords as well. Having your visual stars rating in front of the 80% of shoppers who research your brand before buying, is an invaluable necessity to transact business online - if a shopper sees a negative rating or no rating, they'll simply go to another store. That's the power of positive.
Google Search -> xxxxxxxx.com reviews
Google Search -> xxxxxxxx.com complaints
|William F W||11/7/12 1:21 PM|
I also checked with Shopper Approved and once you start working with them, they do not change your rate. They may increase rates for new customers, but never for existing.
|Ecommerce Nerd||11/17/12 10:40 PM|
Thank you for sharing this! The public needs to know about this! ResellerRatings needs to be removed from Google.
|SMOKKINU||11/25/12 1:50 PM|
ResellerRatings just jacked our price from $29 a month to $499.
We are a very small company, bringing in less then $300,000, and only $100,000 of that is profit, with two employees.
Google Trusted Stores is a much better alternative, and it's 100% free. ResellerRatings wont last with Google Trusted Stores coming onto the seen....
|martasban||11/27/12 7:53 AM|
I don't see RR coming up on google organic search results today when searching for my domain. Usually it was the second result. Is anyone else experiencing this?
|(unknown)||11/27/12 11:30 AM||<This message has been deleted.>|
|5280Cory||11/27/12 12:26 PM|
We have had the same experience this year. We were at $29/month, then they jacked us to $199/month (which we reluctantly agreed to), and now they are saying it will be $700/month!? Total bull! And Reseller Ratings doesn't care. If they increase they're rates by 3.5x, and they lose 20-30% of their member merchants, they are still making away like gangsters! Nice business model. Too bad there isn't a way to rate them so all can see what kind of shysters they are.
|SMOKKINU||11/27/12 12:37 PM|
if you REALLY want to hit ResellerRatings where it hurts, submit a news tip to Internet Retailer.
Let them know whats going on, what ResellerRatings did to you, let them know it all. Anyone who is anyone in the eCommerce Industry reads Internet Retailer. The more news tips that are sent, the more likely they are to investigate.
You can also complain to Google about their business practices, google may then do something about their ratings showing.
|5280Cory||11/27/12 12:49 PM||<This message has been deleted.>|
|5280Cory||11/27/12 12:50 PM|
I just submitted the tip to IR. I suggest that others do the same.
|BuyStuff||11/28/12 12:04 PM|
We too left reseller ratings after the jacked up our monthly price to over $500. We moved to Shopper Approved and have had very good success with people filling out the survey after checkout, as well as completing the full survey later on. Their pricing is very fair and we intent to stay with them.
|Adam Morrison||12/10/12 12:59 PM|
I noticed the new 800 number. If anyone else is trying to reach Verified Honest, call their 800 number for a quick reply: 1-888-278-9436
We pay them $30/mo for the starter package and get a badge and checkout survey, works for us :)
|Ecommerce Nerd||12/10/12 1:42 PM|
|SMOKKINU||12/12/12 7:10 AM|
PLEASE DO SUBMIT YOUR TIPS/COMPLAINTS ABOUT RESELLER RATINGS TO INTERNET RETAILER GUYS!http://www.internetretailer.com/contact/tip/
Dont let them get away with what they are trying to do to small internet businesses! As a business, you are free to charge what you want, but their are certain, tactful ways you should do it. Not by extorting your customers, hiding rate increases, and offering some businesses a small rate, and another the same size a 500% increase. That is unfair business practices, and highly illegal. It is a form of discrimination!
Been having a nice little email exchange with "Dave" from RR... he is about the most unprofessional, and dense/stupid motherfucker I have ever had the displeasure of communicating with.
Submit your tips people!
|Amy Dusto||12/14/12 9:40 AM|
Hi, Re-posting here as I accidentally started a new thread before. I'm a reporter at Internet Retailer who received some of your tips, including a link to this group. Thanks and I hope you don't mind me barging in! I'm looking into this news and if any of you would like to tell me about your experience with this price increase and how it has affected your business/what response you've had, I'd love to hear about it. I'm also looking for specifics about exactly what happened and when. Please contact me via a...@verticalwebmedia.com if you want to help.
|TekSales||12/17/12 11:44 AM|
Reseller Ratings raised our rate from our initial $29 startup, to $99 and then $249. We are a small business and that was a lot of money for us. We worked with Jenny from www.VerifiedHonest.com and she signed us up for a $30/mo plan. We later upgraded to a $99/mo plan which had more widgets than Reseller Ratings and we noticed more customers using our checkout survey and mentioning the Verified Honest accreditation to us while speaking with us on the phone.
We are glad to be with Verified Honest and we're glad RR is in our rear view mirror!
Call and speak with Jenny to get your company moved to Verified Honest: 1-888-278-9436
She is friendly and very helpful in the process.
|skatingtoolman||1/2/13 1:01 PM|
We were paying $249 per month and just received a charge on our credit card for $1,650!!! Our sales did not increase 662%, which is the percentage of rate increase. We maybe increased our sales 15-20% this year, that's it. A 20% increase should be $298 per month using this theory. Since we mostly sell repair parts and not whole goods, I don't even think that 95% of my customers even look at Resellers Rating. As a matter of fact, most people don't bother to post a rating unless they are disgruntled. Most of our customers are very happy, but do you think that they take the time to tell all that we did to help them with their unit? NO!
I don't know what "metric" they are using, but it is wrong!
I am disputing the charge with my credit card company and cancelling the "service".
|don't use reseller ratings||1/4/13 4:29 PM|
Be sure not to EVER start using Reseller Ratings. If you quit using them they will punish you by removing the reviews you paid them to acquire to begin with. Reseller Ratings will raise your rates and then if you don't want to pay, they delete your reviews. On our two websites they raised our rates twice. One site went from $29.00 to $199 a year later and now about another year later they raised it to $849 without any notice. The other site went from $29 to $399 and now they raised it to $1,649 without notice. Then when you cancel they delete your reviews you have been paying them to get as a punishment. That is how Reseller Ratings tries to get you to pay tens of thousands a year when you start at $29 a month.
Only use a company that doesn't use these punishment/scare tactics and that way if you ever have to stop using the company for any reason you won't be punished. With Reseller Ratings you have to pay whatever they tell you for life or you will lose everything. The longer you current customers stay the worse off you will be. You will lose more reviews and your rates will continue to sky rocket. Reseller Ratings is an awful company. Stay Away!
|PCGChris||1/4/13 10:12 PM|
We had the same thing happen to us, after being a paying member for 9 months, we received a "rate increase notice" from $199 to $1499, we could not afford to pay this amount. We had collected 2400 reviews through the ResellerRatings checkout survey while being a paying member, 1 week after canceling our subscription all of the reviews were deleted. The review profile was still showing right below our brand search page on Google and accumulated another 40 reviews over a month long period, the reviews were then deleted again.
After this happened I contacted the former CEO Scott Wainner and he told me that ResellerRatings is like a "gym membership" and that we should not expect to still receive the "benefits" when we were not a paying member. I tried to find any information about the deletion of reviews after membership cancellation in the ResellerRatings Terms of Service but I could not find anything.
It's bad business, if they are going to delete the reviews when you cancel membership then they should let you know before signing up as a member. It's too bad I annoyed all of my customers with a checkout survey pop-up for 9 months just to have all of the reviews now deleted.
|Jackson15||1/7/13 8:40 AM|
I got the same "gym membership" from a "Dave". Its pretty pathetic that this type of business practice is allowed to continue. We are a small mom and pops store and our rates jumped 10 fold. The gym membership reference is pretty pathetic to say the least, just like their company. I guess when my car or mortgage payments are completed in full, the banks should come and repossesse them since I am no longer paying for them. Resellerratings are scam artists at the very least.
|PCGChris||1/7/13 3:21 PM||<This message has been deleted.>|
|skatingtoolman||1/7/13 3:43 PM|
Yep, the same "Dave" finally replied after his understudy tried to give us a 10%, then a 20% discount off of the new jacked up rate of $1650 per month from $249 per month. Ha. He said that he could give me my old rate for 3 months, then 20% off of the $1,650 rate for the rest of the term. Am I dealing with a professional organization or the corner used car lot? He also stated that they don't raise rates for people that pay a year in advance. Is this true with any of you?
|deciyy||1/8/13 2:33 AM|
There's no point continuing using resellerratings even if they offer you discount, your rates will continuously rise and when you decide to end the subscription they,ll delete all the reviews. We had over 2500 reviews deleted after we cancelled.
|EcomsDaBomb||1/8/13 8:11 AM|
We left - same story. Started with new company, but ratings don't show up, and we're hearing scary reports about it taking up to 60 days. That will hurt biz.
This thread has boosted the SEO of RR. Just a little salt on the wounds...
|SMOKKINU||1/10/13 9:12 AM|
|JamnettVideos||1/11/13 6:15 PM|
Your explanations for your rate increases are comical.
1st--you are not providing any reviews good or bad. You are simply supplying a popup survey, reminder and review database. All of the good reviews that you claim you are entitled to large increases in fees for are generated by the actual resellers hard work, customer service, shipping, buyers, management, marketing etc. You simply have absolutely nothing to do with it.
2nd--you claim that you have pricing tiers, but do not publish anything for customer to see. My website received 3 price increases in 8 months. Starting at $29 and moving up to almost $1000. MY web traffic has decreased the entire year as efforts were placed in other areas of the company. You did not supply any thing to justify the increase and then offered to refund some of the money if I signed a 1 year contract with you.
Reseller Ratings is an unethincal, back alley scam of a company.Buyer be very aware.
If reseller ratings responds, unlike them I can back up every statement I made. Can they? No.
|JamnettVideos||1/12/13 4:06 AM|
I signed up the end of 2011 for $29/month. I had that rate until April 2012.
|rippedoff by resellerratings||1/12/13 4:14 AM|
We were listed with ResellerRatings and tried to cancel twice according to their terms and conditions. Unfortunately their registered address isn't the same as their operating address - you need to look very closely to spot the difference. This is fraudulent and we successfully challenged all charges from them through our credit card company. Got all our money back.
IMPORTANT You do need to go through the process of cancellation EXACTLY as described in the T&C's (difficult to find on their site) first before the bank will consider your request for a chargeback. And keep all your documentation.
|deciyy||1/13/13 2:03 PM|
We had over 2000 reviews deleted by resellerratings after we cancelled our subscription.It was $29 when we started but it increased ridiculously within just one year. If you are a subscribing merchant get off while you can as the rates will keep rising, and if you are a considering subscribing to them , for your own sake look elsewhere, there are free companies like reviewcenter and pricegrabber who offer better services for free.
|IR 500 Retailer||1/14/13 10:09 AM|
We first found Reseller Ratings early of 2012 in which they had posted a few bad reviews. We have an amazing score on BizRate (awarded BizRate Circle of Excellence 5 years in a row up to 2013), have an average of 4.8/5 on PriceGrabber, 4.5/5 on Epionions, and a 94% Positive Lifetime Feedback rating on Amazon (and these ratings have been IMPROVING over the past year as well). When we contacted RR about not showing positive reviews, we were told that we needed to join with a Merchant Account so we could bury the bad reviews with good reviews. We couldn't verify that the bad reviews were real customers, but signed up for a free 30 day trial to get them buried and get our stats in line with the other review sites we are featured on. After 30 days, we had over 30 new and positive reviews but because we didn't continue with our account (cancelled after the 30 days), all of our positive reviews were made "private". We are told that we need to have a Merchant Account for those reviews to be posted. Seems like black-mail to us: They post some bad reviews and tell us that we need to pay to bury them. Hearing all the horror stories about price increases we are glad that we didn't go for a real account with them. I just hope that this site is hit by google so they don't keep popping up near the top and hurting our reputation that we've built for over 10 years.
|EcomsDaBomb||1/14/13 6:31 PM|
Participants in ecommerce forums are typically dedicated merchants devoted to excellence in online merchandising. It strikes me that as a company who provides user reviews of online merchants, RR has a startling number of negative feedback themselves. Does Google investigate any of this? I saw a request in this forum from a review company asking to be added as a provider in Adwords seller ratings extensions. They were turned down with the explanation that Google is not accepting new ratings companies at this time. Does any of this sound monopolistic? (Breathe, I tell myself; ignore that nagging anxiety that the almighty Google arm may strike down right after I click "post" and pulverize our business...)
|PCGChris||1/16/13 11:48 AM||<This message has been deleted.>|
|PCGChris||1/16/13 11:50 AM||<This message has been deleted.>|
|PCGChris||1/16/13 1:01 PM||<This message has been deleted.>|
|PCGChris||1/16/13 10:19 PM|
ReselleRatings.com restored 892 of the 2200 reviews we collected but only after getting contact from Internet Retailer Magazine.
On Jan. 7, about an hour after Internet Retailer shared retailers' specific complaints with ResellerRatings, Letendre of PC Game Supply sent an e-mail to the publication that reads:
“In the last 24 hours it appears ResellerRatings has restored 892 of the reviews to our profile … When we canceled our membership we had collected aprox 2200-2400 reviews, so they did not restore them all, but they did restore many of them. Not sure why all of a sudden they have decided to restore our companies reviews.”
Letendre added later that he noticed the change that evening, about two hours after Internet Retailer’s message to ResellerRatings.
If you want to leave ResellerRatings.com a review do so here: http://www.trustpilot.com/review/www.resellerratings.com
|tdElliot||1/17/13 10:26 AM|
We had exactly the same experience. After the first year they increased their fees from $199 to $599. Maybe not extortion, however, absolutely unethical .
We have decided to stop using them.
|s4k||1/20/13 9:35 AM|
Same here. We were just notified we would be increased from $99 to $849 a month. Wow. Seems like they wait until you get going with them. Spend time and money to get it rolling and then jack the fee up. Their using the Google part against us. What other rating sites does Google incorporate into their listings?
|PCGChris||1/21/13 9:46 AM|
Google indexes the following sites reviews into Google Product reviews, Google Shopping and the star rating displayed in your Google Adwords ads. Our company has switched to TrustPilot, they are upfront and honest with their pricing. In our case Trustpilot was 40% less cost then ResellerRatings and they provide the same benefits.
Google Wallet Reviews
|Bizrate Insights||1/25/13 4:25 PM|
Hello all. Please note that Bizrate's ratings & reviews are completely free, are collected from verified buyers, and are provided to Google several times a week. Retailers do not need to participate in Shopzilla's/Bizrate's comparison shopping engine to be able to take advantage of Bizrate's ratings & reviews. All retailers of all sizes are welcome to open a free account, post our Customer Feedback & Ratings code, and start receiving ratings & reviews. You only need to make a deposit into your Shopzilla account if you wish to utilize the comparison shopping engine - but not for the ratings program. Bizrate's basic ratings program has always been free. Please check us out at bizrateinsights.com or open an account at merchant.shopzilla.com.
|Paige Poe||1/29/13 12:45 PM|
Bizrate - thank you so much for your post. We love your absolutely free service and we've got so much out of it already after only a month.
However, our ratings have yet to appear in Google Shopping. We are really keen to have those show up and our reviews have been excellent so far. Any idea why they would not be appearing?
|EcomsDaBomb||1/30/13 4:44 AM|
Google says it takes 30-60 days for them to start showing up.
|ca1lum||3/4/13 8:48 AM|
Reviews.co.uk, reviews now show up in Google, they have a free service and a paid service.
|JackinLosAngeles||4/19/13 11:37 AM|
When ResellerRatings was just getting started back around 2003 and 2004 they sent me emails asking me to get my customers to review my site. Then around 2011 I received a hate mail from them telling me to stop sending reviews to their site unless I started paying them. So I stopped sending reviews to their site. Now after more time has passed, and I still have not and will never pay them, they sent me this email to try to extort money from me:
Good News: You have 2695 reviews waiting to be activated.
Our automated engine has detected 2695 solicited reviews at ResellerRatings for *********. The ability to ask your customers to write reviews is a Merchant Member benefit. This policy is to ensure that reviews are fair and comply with our guidelines. Organic reviews, where customers find our site and write reviews on their own unsolicited and outside of any timeframe where other reviews were solicited, are unaffected by this policy and always welcome. In order to use our tool set, our exit survey, to contact reviewers, and to re-enable these 2695 reviews, please join as a member.==========
Google where are you!!!??? Get rid of these guys! They are obviously masters of extortion and abuse common sense ethics in a big way! Accept reviews from companies who offer it to you in true, unmolested form. Stop accepting credibility from extortionists! These guys are the biggest pieces of crap that have came skipping down the trail in a long time!
|Super Shopper||5/8/13 2:04 PM|
We had the same experience and cancelled our two Reseller Ratings accounts. After 4 or 5 months they contacted us and offered us the same pricing as we had before guaranteed for two years and they guaranteed never to delete our reviews so we signed back up.
We tried Shopper Approved and we got a lot more reviews with them but they will delete your reviews if you ever cancel so you would be in the same boat as everyone on here if we ever decided to cancel or they raised there rates so we stopped using them before our free trial was up.
We also tried Bizrate and it is free and they have a very good conversion rate as well. Much better then Reseller Ratings.
|5280Cory||5/8/13 2:12 PM|
Reseller Rapings, (oops, I meant Ratings), called us too and said that will lock in our previous price for 2 years. Funny thing is we started using eKomi after we quit RR and we already have in 3 months, the same # of reviews that it took a year to get on RR. AND, we are paying 1/4 the price of RR, AND the reviews are regularly posted to Google! I have to say at this point that I am glad that RR are such a horrible company because they forced us to find a much better one for a fraction of the price!
|Scott Brandley||5/9/13 10:54 AM||<This message has been deleted.>|
|JackinLosAngeles||5/13/13 12:34 PM|
One of our customers just tried to leave this review about us and got this reply from resellerratings.com
***.com currently does NOT actively participate at ResellerRatings to monitor feedback and resolve your issues. _Are you this merchant? _ (http://www.resellerratings.com/merchant-solutions)
Google where are you? Kick resellerratings.com off the reviews! If you had any substance to you resellerratings.com would not be allowed in your ratings system.
|serversupply||5/20/13 4:26 PM|
this really seems like a legal issue
|SMOKKINU||5/20/13 5:08 PM|
We should start a class action lawsuit.
|rossmanngroup||7/19/13 6:13 AM|
It happens to everyone. Spread the word so people know.
So far the #6 organic result on Google, and the #1 organic result for "resellerratings scam" - so we're getting somewhere. Word of mouth & enough people complaining will get this practice realized, and resellerratings will be forced to stop this extortion based business model.
However, we all need everyone else's collective help to get it done!
|rossmanngroup||7/19/13 6:14 AM|
Also check out how they've downrated every comment to this video, even the legit ones with real customer experiences. http://www.youtube.com/watch?v=dUK6x3wBGk0
|SMOKKINU||8/20/13 1:07 PM|
Here's how RR works:
1. Empty out wallet
2. Bend Over
3. Accept whatever phallic instrument they decide to screw you with.
4. Every year get a marketing disguised email with a 10x rate increase based on them rubbing two sticks together and tossing rocks in a circle to determine your company size and what they decide you can afford.
5. Collect a review once in awhile.
That about sums up ResellerRatings.
|techstyled||8/28/13 11:45 AM|
Is it possible to build your own ratings/review system that would be compliant with Google? Based on the fact that I can't really find any specs for building such, hence my question here, I'm thinking no. If not, it's sad that we have to rely on a third party solution for something like this which leads to situations where _your_ ratings and reviews are held hostage or used as leverage for more fees...
|Dorran||9/15/13 11:06 AM|
I would talk to ekomi at www.ekomi-us.com
I am sure they can help you.
|Cory Anderson||9/15/13 2:00 PM|
We switched to ekomi earlier this year. So far we are very happy with them.
|Elisa March||9/23/13 3:33 PM|
If this isn't profiteering I don't know what is. How unethical!
I completely agree with the previous commenters who suggest leaving ResellerRatings in favor of another service if you are unhappy with their pricing and business practices. Actions speak louder than words and the best way to make yourself heard is to drop them and move on.
|Gary Mallow||9/24/13 12:55 AM|
What I'm most shocked by is how aggressively ResellerRatings seems to be attempting to bury their bad press. Seems someone has a guilty conscience!
They've screwed too many people and now they're unwilling to face the consequences. This is childish and immature. You'd really think a business would compose themselves with a bit more tact.
|Holly Darryl||9/24/13 6:09 PM|
My husband and I dropped their service after their poorly announced and unrealistic price hikes. I refuse to be pushed around by a company that does not respect me or my business. When paying for a service I expect honestly and transparency and I received neither.
Good riddance to them! We use eKomi now.
|Viktor Ende||9/24/13 10:33 PM|
I am so glad I left ResellerRatings.
The unethical tactics they resort to in an attempt to trap their customers in is proof that they're offering an inferior service, in my opinion. Everyone should be able to see that! They wouldn't need to blackmail and deceive if they had a service worth paying more for - but they don't!
|Jessica M. Parker||9/24/13 11:26 PM|
I'm going to have to echo the overall disappointment with ResellerRatings.
I simply could not keep up with the price increase. I tried to negotiate a price but had no luck. Still way more than I could realistically afford. I left and accepted there would likely be some backlash but it was worth it in the end. My condolences to those who had more reviews to lose than I did.
It's too bad this company is only concerned with lining their own pockets. You can't blame a business for looking out for number one but it backfires if you neglect your customer base.
|Dave Abar||9/25/13 12:15 AM|
Yea, they basically exist to screw over small web retailers. Stay away from them.
It's easier to rebuild your reputation elsewhere than stay on with ResellerRatings for fear that you'll lose it all and have nothing to show. Trust me, you do not want to get caught up in that trap.
|MandaTheMuse||9/25/13 12:33 AM|
I've never used ResellerRatings but a good friend of mine was burned bad by them in the past. I'm so glad that ordeal is finally over for them but others should know.
I would not recommend this service to anyone. There are so many other options, why would anyone pay so much?
|Al Rogers||9/25/13 1:05 AM|
Blackmailing, intimidation, extortion... These are all very dirt business practices. Pair that with their lack of transparency and poor customer service and you have a recipe for disaster. You'd have to be a complete fool to believe otherwise.
Why would anyone put themselves through the pain and trouble of dealing with these crooks?
|MandaTheMuse||9/25/13 1:29 AM||<This message has been deleted.>|
|L. Slattery||9/25/13 1:35 AM|
Ugh, it really annoys me seeing so many other people that were burned and cheated by Reseller Ratings. I'm in the same boat, sadly. Hopefully we all get some sort of closure for this in the end.
Lucky for us there are others that Google pulls reviews from. I just wish I could erase my past dealings with Reseller Ratings.
|Dave Abar||9/25/13 2:31 AM|
I've noticed most any critisism for Reseller Ratings has a large, unrealistic, amount of backlash. Of course there are going to be those who disagree but I simply have a hard time believing there's a hoard of rabid Reseller Ratings fanboys out there just waiting to come to their defense.
|Viktor Ende||9/25/13 2:45 AM|
It's a heated issue. On one side you have those who are disappointed with the service (or lack thereof) they received from Reseller Ratings. On the other you've got the company and their lackeys trying to bury the outcry and bring attention away from those who are speaking out. There's a lot of back and forth.
|Mark's Tech||9/25/13 3:16 AM|
I see a few alternatives to Resell Ratings mentioned in past comments here. Does anyone have a good comprehensive list of these or know where I may find one? I'd like to compare prices and services between the different companies to see how they stack up before making any decisions.
|Dave Abar||9/25/13 3:25 AM|
Yes, the issue is a heated one, and for good reason. I understand that. I was just commenting on the amount of time and effort Reseller Ratings seems to be putting into attempting to silence those who are less than satisfied with their service. It seems to speak of a guilty conscience.
|Lynn Ross||9/25/13 4:27 AM|
Same story here! They delivered poor service and failed to properly notify me of price hikes so I left. My biggest complaint is that I'm still confused as to how their pricing tier works and how they determined where I fit into it. Why am I not entitled to see any of this information? I'm the one paying!
|Sera S.||9/25/13 8:13 AM|
It feels good to be done with Reseller Ratings and their blatant disrespect for their customers. I'm more than willing to pay a third party company a reasonable amount of money so that I can easily manage reviews for my site but what they began asking once Google began to pull from them was far from reasonable.
|Angelene L||9/25/13 8:38 AM|
We went with Shopper Approved and have been very satisfied. Our reviews an star rating even show up in google search.
|Sera S.||9/25/13 8:55 AM|
I'm unfamiliar with Shopper Approved, though I've heard of them in the past. I'll have to check them out if Google is using them to source reviews from. I haven't really settled into a service that I'm 100% happy with yet. I'm still looking and keeping my options open.
Thank you, Angela!
|Al Rogers||9/25/13 9:11 AM|
I want to add that there's a easy solution to this; don't pay for something you don't want or are unhappy with. Too many businesses nowadays think they can bleed their customers dry and we won't complain. Reseller Ratings is only one such example. You really need to stand up for yourself or nothing will ever change.
|Jackson15||9/25/13 9:20 AM|
Shopper Approved has been great to work with. The great thing about them is that some random person cannot go to the website to post a review. You actually have to send them a link to your review page. I know we run an online rental business, so our reviews are done once we get the stuff back from our customer. Upon getting it back we send them a link and a thank you. We ask our customers for honest reviews, so between them getting the stuff and us getting it back we can take care of any problems that have come up. Even if they put there was a problem, they almost always also say that we made it right. I know that there are a couple of others stores in our channel that have dropped out of paying reseller ratings. Between three of us, they wanted about 5K/month. I am smiling to say the least knowing that we are not feeding their extortion money filled pockets!
|Mark's Tech||9/25/13 9:35 AM|
Sounds like Shopper Approved is a great service. Thanks to Angela and Jackson for mentioning them. I like that they take steps to keep out dishonest and unwarranted reviews. That sounds extremely helpful. I'll also have a look at their program and see if it would be a good fit for me.
|Elisa March||9/25/13 9:56 AM|
For those who have left Reseller Ratings in favor of another service - I'm curious to know how long it took you to rebuild your reputation? What difficulties did you face while trying to do so and do you have any advice on how to efficiently and effectively handle the problem?
Thanks in advance!
|Holly Darryl||9/25/13 10:11 AM|
Elisa, that's going to really depend on a number of things.
1. How established you already are.
Those are just an example, obviously. It's hard to give you a good estimate without knowing your situation. It's going to vary for everyone. Some are able to rebuild fairly quickly and I've heard of others struggling.
|Elisa March||9/25/13 10:22 AM|
Thank you, Holly, those are all good points.
I'm not personally going through this but I've heard so much about it lately that it made me wonder about the impact it was having on the retailers. I've heard it really hurt sales for many and I was curious to know how long they had to deal with the decrease in traffic.
|Jackson15||9/25/13 10:30 AM|
We had about 1400 reviews on Reseller Ratings over the course of 4 years. About 1.5/10 customers on average actually submitted a review. That's the same for Shopper Approved by our own personal stats. That being said, the reviews get put in right away via Google. I believe it takes a few reviews before it lists, but they go right away. We never slowed down and never saw a hitch in building back up our reputation. It was actually not bad because it still left some of the old RR up there and they gradually fell off due to not paying the extortion fee. By that time, we had already had plenty of review from Shopper Approved. This is an email I got in March from Shopper Approved.
"We have some very exciting news!
After months of hard work, we are very happy to announce that we have successfully negotiated a direct licensing agreement with Google! This agreement has two huge, direct benefits for you as a Shopper Approved member.
First, we now have the ability to submit our rating and review feeds directly to Google, instead of waiting for their general crawl cycle, which takes 4-6 weeks. These direct feeds help to ensure that your reviews get published much faster and more efficiently than in the past.
Second, as part of our new agreement, we have been given advanced specifications that enable us to submit a lot more information in our feeds than standard reviews. This additional information can further enhance your listings and ratings in multiple search locations in Google, giving you even more advantages in the search."
Hope this helps!
|Holly Darryl||9/25/13 10:32 AM|
The larger businesses with larger customer bases are obviously going to have an easier time of rebuilding any lost reputation. However, they're also the ones who can likely pay more of a premium to help them rebuild. It definitely hurts everyone but it's the small retailers who feel it the most.
|Elisa March||9/25/13 10:42 AM|
Interesting, Jackson! Thank you for posting that email – exactly what I was wanting! That's very helpful!
It's clear that Shopper Approved negotiated an excellent deal with Google. I'm glad to see it directly benefits their customers. It's very streamlined and the focus is definitely on getting the most out of the review process.
|Sera S.||9/25/13 11:01 AM|
Thank you for the overview on Shoppers Advanced, Jackson. It's hard knowing which service to trust when there are just so many out there. And, of course, not all of them are honest. It can be hard to make the right choice.
Thanks for taking the time to share your experience.
|Jackson15||9/25/13 11:06 AM|
Not a problem! I am so against RR its not even funny. I asked them how they are coming up with their numbers one what to charge us, and they would not even reply. They have no clue what we charge our customers, be it $1 or $100. So how can they justify a price increase like they did. Ours went up almost 400$ in one month. Needless to say we would have been paying about $10/review. To pay that much just to be able to respond to a negative review is a joke. With that being said, we had one negative review out of the 1400. RR is just not worth it, find someone else that can do the same thing. If you go to Adorama or B&H for anything, you will see they are now using someone else as well. They rotate RR in, but RR is no longer the sole review provider for them.
All the emails I have sent to Shopper Approved have been answered in a timely fashion and were very nice. YOu can tell they are a new company...hungry and ready to please new customers.
|Yū||9/25/13 11:19 AM|
RR is bad news. I completely agree that their price hikes are unrealistic and unfounded. The pricing tiers seem to be more or less arbitrary. They're essentially forcing you into a system where you have to pay for the reviews you've already earned. They're nothing more than a repository and yet they act as if they're the solely responsible for generating your reputation.
|rossmanngroup||10/4/13 9:10 PM|
Yes, as you can see, they do spend money(the money they're extorting out of you guys) on reputation management companies to make them look better on the internet.
They're spineless pieces of crap.
|bmwminirc10||10/6/13 12:31 PM||<This message has been deleted.>|
|Trinity Jones||11/20/13 9:44 AM||<This message has been deleted.>|
|Trinity Jones||11/20/13 9:48 AM||<This message has been deleted.>|
|Trinity Jones||11/20/13 9:51 AM||<This message has been deleted.>|
|This message has been hidden because it was flagged for abuse.|
|Trinity Jones||11/20/13 9:54 AM|
On Wednesday, January 26, 2011 3:29:14 PM UTC-6, cindidave wrote:
> Oh and I'd be happy to take this conversation offline and do it by email as you requested, but I charge a $2,000/month fee for that.
Haha why not?? If they can charge that so can you! Oh and I can definitely appreciate your sarcasm.
|Trinity Jones||11/20/13 9:56 AM||<This message has been deleted.>|
|This message has been hidden because it was flagged for abuse.|
|Trinity Jones||11/20/13 10:01 AM|
On Tuesday, March 8, 2011 1:44:57 PM UTC-6, jggotham wrote:
> I'm concerned that reseller rating hides the price they charge until they force you provide them with an email address. I know they use it to lookup your domain and figure out how much they can milk, but it seems like its against the best practice of transparency on the web. I wonder what kind of reviews reseller ratings would get if they were a merchant.
I would not be surprised at this at all. When there is big business and competition there is no such thing as transparency on the web. I bet you're right that they know every last thing they can about you. Makes sense to me.
|Trinity Jones||11/20/13 10:03 AM|
On Wednesday, June 29, 2011 2:43:22 AM UTC-5, rich_swansea wrote:
> If resellerrating has its own review page, it will probably be the most negative review page ever. Resellerratings provides value to no one but themselves.
As is the world of internet scam artists.. although they call themselves business people.
|Trinity Jones||11/20/13 10:04 AM|
On Wednesday, June 29, 2011 6:06:43 PM UTC-5, electshow wrote:
> We were just notified that our small time 1 person operation will be hit with a 700% increase for the services of ResellerRatings. There CEO, Scot, is the most arrogant SOB I have had the mispleasure of conversing with via email.
WOAH!! That is messed up beyond belief! I can't stand people like that. Karma will catch up with him eventually.
|Trinity Jones||11/20/13 10:06 AM|
On Thursday, June 30, 2011 4:01:36 PM UTC-5, Andy.Lowe wrote:
> They just did the same thing to us. Our site traffic (according to Google Analytics) has trended down for the past three months, but reseller rating claims it has gone up, according to their second order gathering sites, so they increased our rate by 698%! What is extra special irritating about this is that there is no published pricing tier structure, or even any indication (when we signed up) that there was a tiered structure, or anything other then the base rate. Plus, they formed the price increase notification to look like a marketing email with a very vague title and the price increase info stuck quietly near the bottom of the message. We almost missed it.
> This BS is highly deceptive. I don't want a business partner who tries to screw me when I'm not looking We told reseller ratting that they can keep us at the original price we agreed upon, or we're leaving. I don't care what monopoly they have. I don't do business that way, and I don' do business with people who do it that way.
You are right to leave them and I hope that many others do too. Once they screw enough people that do leave maybe they will get the picture that this is not a good way to do business. It will take quite a lot of people to make that change though. Thanks for posting about your experience. I know from what I've read about them I will never ever go to this company.
|Trinity Jones||11/20/13 10:07 AM|
On Thursday, June 30, 2011 4:55:41 PM UTC-5, electshow wrote:
> There are other options if you look around. I just cannot...will not absorb this kind of an increase. I get more reviews through Google than we do ResellerRatings!
That is good to know! Thanks for the information!
|Trinity Jones||11/20/13 10:08 AM|
On Wednesday, July 27, 2011 10:08:24 AM UTC-5, fantasygamesmark wrote:
> Anyone know how to cancel a resellerratings subscription? seems once they have your credit they hide all links to your billing info.
That is messed up. The more complaints I read the more irritated I become with this company! Someone needs to go kick them in the ass!
|Trinity Jones||11/20/13 10:10 AM|
On Saturday, August 6, 2011 4:41:15 PM UTC-5, jmsonline wrote:
> We just cancelled with ResellerRatings because our pricing increased 566% in 6 months since we signed up. We had just started to accumulate ratings, we got to about 60 of them when we received an e-mail from ResellerRatings disguised as a marketing e-mail with the price increase on the last paragraph almost as an afterthought. After we caught the sneaky price increase, I exchanged a few emails with the CEO but did not get anywhere.
> We immediately removed the reviews pop up from the website and replaced with the BizRate pop up. My biggest concern was what would happen once we got to the level of 400-500 reviews, then they would really have us by the nuts and they could charge anything they wanted, or we would have to start over from scratch collecting reviews with another provider.
> The decision was easy, it is better to switch now with 60 reviews than a year from now with 400 reviews...we bailed as soon as we understood that as soon as you have a ton of reviews you are exposed to more pricing increases and become less flexible to move. I have no doubt they would have jacked up the price until our last tear drop, but we will not hang around to find out. We would much rather build our reputation and collect reviews with a more predictable and professional partner. To our surprise, Bizrate response rate is higher than ResellerRatings, so we are already well on our way to getting back to the point were with ResellerRatings.
I am so glad to hear that BizRate is working out better for you and that you got away from ResellerRatings while you still had the chance! I can't believe what a bunch of scamming crooks they are!
|Trinity Jones||11/20/13 10:13 AM|
On Tuesday, August 16, 2011 1:20:26 PM UTC-5, BTP-Brian wrote:
> “Since our rate tiers are traffic based, due to increased traffic numbers as shown in Alexa, Quantcast, and other 3rd party traffic sources, your company has shifted to our $x/month rate tier. This tier shift will go into effect 30 days from the date of your next subscription payment. If you choose not to continue month-to-month, you can opt to discontinue your Merchant Member subscription services before the new rate takes effect. ResellerRatings is always a month to month service, with no long term contracts.”
> And Alexa, Quantcast, and Google Analytics all show our traffic has declined 29%+ in the past 30 days, yet you increased our rate from $129 to $499. So......something isn't right in ResellerRatings land. Is the "3rd party traffic source" your internal system that determines how much extra money you want to make that month?
> Seriously your business practices are going to eventually blow up in your face. The fact that no one answers your phone and it goes into voice mail for a call back probably says more than anything else. You had a good concept, its now failed miserably. Everything related to hosting a high volume site (bandwidth, server capacity, software) has come down in price dramatically, yet you decide you should increase prices on consumers by 300% without a courtesy call, letter, or correspondence.
> All of your emails get marked as spam by Fusemail's system, so email correspondence from you is pretty much worthless.
It is outrageous that they can claim an increase in traffic when so many website owners obviously know better due to tracking their own traffic stats. Who do they think they're fooling over there at ResellerRatings? I mean for real! Give me a break!! You're right, their horrendous practices are going to come back to bit them eventually.
|Trinity Jones||11/20/13 10:19 AM|
On Wednesday, August 24, 2011 2:25:37 PM UTC-5, smallguy79 wrote:
> How do you justify a <20 orders a day, $40,000/annual sales website, but being charged for $249/m = $2988? Resellerratings is taking 7.5% of our sales revenue.
> We do not even use their exit survey at this time. I really don't understand at what point they decide to increase my rate.
> When I signed up last year I remember the price was $49/month for our tier. They never mention anything and charged my card for $249/month starting on December 2010. I just realized when they called me to renew the credit card expiration date.
> It is a merchant integrity to inform before they make any change like this, especially for billing. Obviously RR is lacking on that. I am hoping they will reconsider my rates.
That is exactly the kind of thing that will take this company down. Their reputation is going to get worse and worse and over time they will suffer. Right now they must figure ripping people off is the easier way to get their greedy hands on more money but at some point it will not be worth it for them anymore.
|Trinity Jones||11/20/13 10:21 AM|
On Monday, August 29, 2011 11:11:01 AM UTC-5, jmsonline wrote:
> While ResellerRatings has a good product, it is clear their Genghis Khan pricing practices need addressing (maybe a little clarity and transparency would go a long way). But they do have the right to run their company any way they seem fit, while customers can decide whether they want to stay for the abuse or not.
> As I went out and tried several alternatives, I would like to share my experiences:
> 1-BizRate: BizRate is a free service. I tried them out because some of the big online retailers like Zappos use them. They have a nice pop-up that shows after customers place an order. It requests feedback on the immediate sales experience, then after a week or so, if the customer provided their e-mail they would be asked to review the experience once they have received the product. The surveys are quite detailed and you may even learn a few things that need addressing about your company. The downside is that the pop up offers a $100 dollar bonus and that turned out to be one of those magazine subscriptions that you "just pay for postage". I was a bit disappointed about this, but I suppose it would be expected of a free service. They also have a nice medal with the smiley faces that you can place on your website once you have received X amount of reviews.
> 2-Rate Point: They have very cool technology for monitoring your reputation on the web, they can pull a snapshot of your reviews on Google, Bing, Yahoo, Yelp, etc. and you can respond to any comment that needs responding. Surprisingly they do not have a pop-up for collecting reviews after the sale, to do this you would have to send reminders yourself via e-mail. If you do most of your sales from a brick and mortar store, then this is the way to go. Their monthly fee, as advertised on their website is $50 bucks a month so it may be worth the trouble sending out those e-mails yourself.
> 3-Shopper Approved: I found ShopperApproved through my hosting company. I am currently trying them out and so far I like their service. They have a pop-up to collect reviews immediately after the sale and also another review post receiving the goods. Their pop up shows 3 quick questions immediately after the sale that customers can answer anonymously, and it seems to get an impressive response rate. They also provide a nice logo for you to place on the website so customers can click on it to read reviews and see the statistics. I have not used it yet, but they have a Customer Care Resolution System to help you work out those negative reviews. You can start collecting reviews for free, once you have enough that you want to share on your website you can upgrade to the Platinum plan for $29.95 a month.
> Both Shopper Approved and Rate Point disclose the subscription fee upfront, while Bizrate, as mentioned before is free. I am sure there are more ratings providers out there, but for now I will keep on testing ShopperApproved.
Fantastic! Thanks for all of the great information! I hope that more people will use these other more decent companies and that future victims will not fall prey to RR's scams and abusive business practices.
|Trinity Jones||11/20/13 10:23 AM|
On Saturday, September 24, 2011 11:39:20 PM UTC-5, ankttk wrote:
> Yes Exactly the same with us. Tried to increase our rates by 1700% because of our revenue. No notice nothing. Although our company does a decent revenue we never really pushed their exit survey as a lot of our customers thought it was some sort of a scam. It would have been very different had we had 500 reviews and they tried to pull something similar. We accept Amazon and Google checkout and in our business, those reviews make a huge difference .
> The other interesting thing about them is that if you are not a merchant member, They will say so in "Red Ink" to give a negative pretext to your set up. Which i think is a deliberate and something that sends a customer a wrong message.
> They should also have their own websites ratings. It would probably be one of the worst rated places around there.
> At the end of the day, you cant have a merchant do business with you if it doesnt want to. So of course they are well within their rights to ask for any amount of money they want. No matter how absurd it is but doing it in a way that would trap you is something no fair and deceitful.
> We will be getting our legal department involved to have their unethical practices looked it. In anyone else would like to per-sue our course of action. Send us a word.
I am glad to read that you are actually getting lawyers involved on this. You are the first person here (from what I've read so far) that has mentioned doing so. Did anything come of this? Did you follow through? I am interested to know what happens.
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|Tony Schmidt||12/5/13 8:23 AM|
We canceled our service with them an now they put our few negative reviews above the 98% of positive reviews. What a scam! Is there a way to block it from google reviews and only use Bizrate and PriceGrabber?
|Tom Wilson||12/5/13 11:36 AM|
Unfortunately, there is no way a merchant can control which reviews are shown by Google, this is done, "behind the scenes". If your negative reviews are such a small margin, you shouldnt have too much to worry about. If you feel that you want to contact someone to discuss this further then it would have to be Reseller Ratings, as Google will not look into any third party review sites on your behalf.
Freelance Google Merchant Center Consultant
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