| Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | cindidave | 1/26/11 11:30 AM | We have been notified that our merchant member fee effective January 2011 from $129 per month to $1,499 per month. With no material changes to the features and services offered. And suspiciously tied to the fact that Google has included resellerrat |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | nozero | 1/26/11 11:34 AM | that bad! there are others that google takes reviews from |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | resellerratings | 1/26/11 1:02 PM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | cindidave | 1/26/11 1:26 PM | that's all nice, but let's be honest. If Google pulled you out of their store ratings feed, 80+ percent of your merchants would cancel their subscription to this new high-priced service within a month. They are paying a protection fee to manage the |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | cindidave | 1/26/11 1:29 PM | Oh and I'd be happy to take this conversation offline and do it by email as you requested, but I charge a $2,000/month fee for that. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | onlinesuperstar | 1/26/11 1:34 PM | Wow...Cindidave...I totally agree. This is really shocking. Thank you for sharing. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | resellerratings | 1/26/11 2:07 PM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | wwwallyh | 1/26/11 3:47 PM | http://www.resellerratings.com/forum/index.php |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | andy.k | 1/26/11 4:11 PM | @resellerratings What do you consider a 'small business'? I looked around on your site and was unable to find any explanation of your fee structure other than the above posts and the hypothetical small merchant fee you describe as $29/month. Whats th |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | wwwallyh | 1/27/11 2:11 AM | http://www.google.com/support/merchants/bin/answer.py?hl=en&answer=1068046 http://www.google.com/intl/en_us/products/reviews.html |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | andy.k | 1/27/11 5:17 PM | @resellerratings Sounds like @cindidave was shifted from one tier to another. What caused this change? How do you calculate traffic? Your lift numbers are awfully interesting and I would be more than happy to pay those fees if you were able to lift |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | resellerratings | 1/27/11 5:32 PM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | jggotham | 3/8/11 11:44 AM | I'm concerned that reseller rating hides the price they charge until they force you provide them with an email address. I know they use it to lookup your domain and figure out how much they can milk, but it seems like its against the best practice o |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | mbognar | 3/16/11 12:58 PM | If you are not happy with the amount of reviews collected for the price from your current partner then why not look for a different company? No one keeps you there I would say. Nevertheless a European company in the feedback/review business is expand |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | rich_swansea | 6/29/11 12:43 AM | If resellerrating has its own review page, it will probably be the most negative review page ever. Resellerratings provides value to no one but themselves. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | electshow | 6/29/11 4:06 PM | We were just notified that our small time 1 person operation will be hit with a 700% increase for the services of ResellerRatings. There CEO, Scot, is the most arrogant SOB I have had the mispleasure of conversing with via email. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | electshow | 6/29/11 6:27 PM | Oh yea...one more thing. We have accumulated a whopping 300 reviews in more than 2 years with them. He claimed they have seen traffic that I doubt we have seen on our site! |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Andy.Lowe | 6/30/11 2:01 PM | They just did the same thing to us. Our site traffic (according to Google Analytics) has trended down for the past three months, but reseller rating claims it has gone up, according to their second order gathering sites, so they increased our rate b |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | electshow | 6/30/11 2:55 PM | There are other options if you look around. I just cannot...will not absorb this kind of an increase. I get more reviews through Google than we do ResellerRatings! |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | fantasygamesmark | 7/27/11 8:08 AM | Anyone know how to cancel a resellerratings subscription? seems once they have your credit they hide all links to your billing info. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | electshow | 7/27/11 2:25 PM | You have to email them at sup...@resellerratings.com to let them know you want to cancel. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | jmsonline | 8/6/11 2:41 PM | We just cancelled with ResellerRatings because our pricing increased 566% in 6 months since we signed up. We had just started to accumulate ratings, we got to about 60 of them when we received an e-mail from ResellerRatings disguised as a marketing |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | BTP-Brian | 8/16/11 11:20 AM | “Since our rate tiers are traffic based, due to increased traffic numbers as shown in Alexa, Quantcast, and other 3rd party traffic sources, your company has shifted to our $x/month rate tier. This tier shift will go into effect 30 days from the date |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | rossmanngroup | 8/19/11 11:02 PM | I've said it before and I'll say it again. It's one situation if your reviews site is small and you don't wield any sort of power in the marketplace. It's ANOTHER to work your way to be THE method for merchants to establish credibility via the mark |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | resellerratings | 8/20/11 12:30 AM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | smallguy79 | 8/24/11 12:25 PM | How do you justify a <20 orders a day, $40,000/annual sales website, but being charged for $249/m = $2988? Resellerratings is taking 7.5% of our sales revenue. We do not even use their exit survey at this time. I really don't understand at what poin |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Andy.Lowe | 8/25/11 10:55 AM | @resellerratings, You can keep posting that same line about how you sent price increase notifications in the email all you want, but the irrefutable evidence is right here for everyone to see. Resellerratings notifications are subtle, deceptive, an |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | resellerratings | 8/25/11 11:03 AM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | jmsonline | 8/29/11 9:11 AM | While ResellerRatings has a good product, it is clear their Genghis Khan pricing practices need addressing (maybe a little clarity and transparency would go a long way). But they do have the right to run their company any way they seem fit, while cu |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | tehwebguy | 8/31/11 12:13 PM | The big problem is that their terms say they charge a mutually agreed upon price, but they increase the price without proper notification (putting it in a mailing list blast doesn't cut it). The deeper problem though, is that no one wants to use Res |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | ankttk | 9/24/11 9:39 PM | Yes Exactly the same with us. Tried to increase our rates by 1700% because of our revenue. No notice nothing. Although our company does a decent revenue we never really pushed their exit survey as a lot of our customers thought it was some sort of |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | An1978 | 10/10/11 10:21 PM | Wouldn't it be funny if Google charged ResellerRatings (or Scott?) $399/mo to be able to reply to our comments and then increase the charge by up to 500% because more folks are posting negative reviews about RR? Taste your own medicine. By the way, |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | An1978 | 10/11/11 7:23 AM | ResellerRatings, can you please explain how 7 people dislike my comment within HOURS of positing it (at 2 AM EST)? On top of that Your Answer becomes popular OVERNIGHT (between 2AM-7AM)? I appreciate that you replied to my comment within 8 minutes b |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | electshow | 10/11/11 10:09 AM | Scott, You said, "Zappos, HomeDepot, 1800petmeds, Vitacost -- huge brands who see the value in establishing trust with consumers.". I'll bet these guys are paying hundreds of thousands of dollares to you in order to establish trust with their cus |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Mr.Tom.Ford | 10/11/11 11:53 AM | Hmm, there seem to be some suspect activity going on in this thread... @An1978 - If your claims that 7 negative reviews came in during the middle of the night (unfortunately the votes are not time stamped), I would also be doubtful that they were 'a |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | An1978 | 10/11/11 2:45 PM | @Mr.Tom.Ford - Great observation. In my opinion the voting system is being manipulated here & I'll forward this discussion to appropriate person here shortly. By the way, my original comment was posted today (October 11th, 2011) at around 2AM Easter |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | kk-az | 10/21/11 10:25 AM | I have been looking for a store ratings solution for our clients...we have been looking for an alternate solution to the big one (to go unnamed) that fires off ads for a free gas card/magazine subscriptions/etc. while trying to gather reviews. Surpr |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | carguy335i | 10/22/11 8:46 PM | I too was subject to a nearly 5x rate increase ($29.00 to $129.00) from Reseller Ratings. The notice came at a bottom of a promotional e-mail that I normally would send right to the trash basket. I agreed to pay the $29.00 price in the first place b |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | pugetsystems | 10/23/11 12:19 AM | I've been a merchant member at Reseller Ratings since 2004, and wanted to chime in on my experiences. "Extortion" is a pretty extreme word to use. Is it extortion when a restaurant charges you for their food? After all, they showed you the menu fo |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | rfortuin1 | 10/24/11 12:34 PM | resellerratings is a rip-off, questionable business ethics, 500+% overnight increases in fees, inflated and unsubstantiated claims AVOID THEM AT ALL COSTS *buyer beware* |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | jospre001 | 10/24/11 2:30 PM | My name is Jose Prendes, CEO and founder of http://pureformulas.com. Please feel free to email me with any questions at jo...@pureformulas.com This is our experience with ResellerRatings.com and our e-commerce site http://pureformulas.com We decided to use Res |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Chrismcm | 10/31/11 1:31 PM | We had our RR fee increase from $249 per/month to $1499 per/month. We also didn't pay much attention to the above mentioned notification e-mail and assumed that it was yet another marketing/promotional e-mail. It seems like bad business to us that a |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | btotech | 12/13/11 8:27 PM | Hello I have been on http://resellerratings.com since 2002. Our feedback could be perfect but I am not in the practice of bribing the few dissatisfied customers we have into submission with promises of a resolution so our overall rating is just shy of per |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | btotech | 12/13/11 9:19 PM | http://www.resellerratings.com/store/Best_Buy bestbuy resellerratings granted bestbuy sucks more then a hoover. but really? a 1 out of 10 score? No resellerratings is not a place for negativity! It doesnt have to be, all you have to do is pay up |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | helmuthrepair | 12/23/11 7:03 AM | I too am a victim of ResellerRatings. I started at $29 and recently had my employer question a $199 ResellerRatings fee on the credit card statement. After looking into it further (this thread and a search of my email inbox), I found out that we had |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | btotech | 1/20/12 4:48 AM | qucik update got my first fraudulent review on resellerratings on jan 17 2012 sent them an email the next day stating that their site is violating their own terms of service they are not letting me flag it they are not allowing me to reply they did n |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | prima_kirk | 1/26/12 12:30 PM | It is interesting to note that the information for the pricing structure by Resellerratings is based off of third party research sites like Alexa. This SEOMoz post helps identify why this is a poor practice as these third party sites are often subst |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | resellerratings | 1/26/12 12:33 PM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | digiconcepts | 1/28/12 3:13 PM | I too am very shocked! We just found out today regarding the increase in prices! Our price went from $29 a month to $100.00! Thats a difference of $348.00 a year to $1200.00 a year which we now cannot fit into our budget and therefore had to cance |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | helmuthrepair | 2/9/12 7:20 AM | @digiconcepts - interesting, they told me their rate increases were made across the board in June of 2011, are you saying you signed up since then at $29/mo and they just recently bumped it up to $100? They also told me that their lowest subscription |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | bamabots | 2/15/12 5:30 PM | I am disappointed because resellerratings just hiked my rates from $29 to $249. It is too bad that I cannot afford to pay that much. Certainly they know what their service is worth and I know how much I can afford. The cost-benefit ratio just dive |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | will.haven | 3/2/12 2:29 PM | The biggest problem I have with ResellerRatings aren't the fees, but the fact that RR doesn't send natural traffic to my website after paying the now $499/mo. You sign up with Skimlinks affiliate program and make additional money from my company list |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | bnmbr | 3/12/12 10:14 AM | They are at it again. I just got notice today that my rate has increased to $499 per month. As always, the rate increase was listed as an afterthought to other marketing copy in the message. My rate a litte over a year ago was raised to $99. Then |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | ecapital | 3/16/12 11:32 AM | Pricegrabber.com has a free review service, syndicated with Google. I would encourage people to try this out. There are only few issues; for example their exit survey is not as appealing as RR but I'm sure if a few of us reach our to Pricegrabber, |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | WhataJokehaha | 3/16/12 8:15 PM | I just got the rate increase email. What a joke, I guarantee our exit survey sends more traffic to reseller ratings that they do to our site. Also could care less about the love us seal. Based on your tiered logic your service although being the same |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | WhataJokehaha | 3/16/12 11:48 PM | Really in the interest of transparency why not just show your pricing structure on your website. Probably because you know less people would not start to use you if they knew the true cost but you feel like you can trap them by raising it after they |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | KyleMacParts | 3/20/12 11:44 AM | Reseller Ratings should be removed from Google reviews ... They became like YELP , you have to pay them otherwise they play around with your reviews and force you for a subscription.They see Google review syndication as a big power and they are tryin |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | RR RipOff | 3/21/12 1:27 PM | Will.Haven is correct! In addition to their "insert bad word here" billing practices, RR engages in highly unethical, illegal business practices against their own paying customers! Evidence 1: http://xml.ssdsandbox.net/dnslookup-dnsdb/redirect.ski |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | leffel | 3/22/12 1:00 PM | My business is not big enough to support $199 a month.... But we all have to worry about repercussions of canceling... negative reviews that aren't real, etc... RR.com is WORSE than the BBB... they won't give you better than a B+ unless you pay $500 |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | buyme50 | 4/22/12 9:21 PM | It is truly sad that the once great, and independent site known as Reseller Ratings has turned into just another run of the mill scams that demand money to respond to your own customers on a review site. They did not start like this. They were truly |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | SBrad78 | 4/23/12 7:27 AM | RR Charged us $29 to Start, then Increased to $199, Then to $499 last! We changed over to http://www.VerifiedHonest.com for only $75/mo The above statement came from Mario Velasco, Manager of Tek-Micro. I'm Brad, and I work for Verified Honest. Here is |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | SBrad78 | 4/23/12 7:32 AM | Have your clients go over to http://www.Verifiedhonest.com. We will gladly assist them. Pricing ranges from $30-190 per month depending on the package. Click this search and see how the VerifiedHonest listing will post in google search: https://www.goog |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | SBrad78 | 4/23/12 7:46 AM | @jmsonline You may also like to check out http://www.VerifiedHonest.com who will import your bizrate and RR reviews and help you gain more reviews / display the reviews on your site. We never increase price and our plans range from $30-190. Month to mont |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | merchantsurvey | 4/30/12 6:30 PM | I would not recommend ResellerRatings to anyone, either. In less than a year, they increased our monthly fee from $29 to $99 and then $99 to $499. We are an extremely small e-commerce company and there are just two people in the company. They want to |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | SBrad78 | 4/30/12 7:18 PM | Hi Merchant Survey! You have raised a valid point here. Pricegrabber does allow you to create a free review survey page. However, if a perspective client Google's your company name, that review along with a star rating will not show in Google (Whi |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | jknauff | 5/3/12 7:10 PM | The starting rate is $99 which IMHO is ridiculous. We're a small business and i do think their service is valuable, but i can't justify $99 a month.I'm looking for alternatives...anyone have any suggestions. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | SBrad78 | 5/7/12 5:17 PM | Hi Jknauff. Send me an email over to info@VerifiedHonest.com and I will be happy to get you on our starter plan which is only $30/mo and never increases in price. Thanks! Brad |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Truma | 5/8/12 6:36 AM | Hey Brad. Suggestion: Update your copyright on your web site to 2012. It makes it look out of date. I consider this when vetting potential business partners. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Truma | 5/8/12 6:56 AM | ResellerRatings.com just jacked up the price on us, too. $499 per month is a rip-off. If you complain, then they will negotiate a one-year contract, but plan on another price increase once that contract is over. The next level is $999 then $1499. Not |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | SBrad78 | 5/8/12 1:31 PM | Hi Truma, I have submitted this to our development team for update on our next rollout. This should happen next week. Thank you for your suggestion! |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | DigBy | 5/9/12 2:49 PM | GREAT thing that i found this group. a few month ago http://resellerratings.com raised our cost from $29 to $99 claiming that everybody is now paying $99. reading the info here i see that we are only beginning the climb.... Good thing i found this! I have |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | SBrad78 | 5/17/12 4:41 PM | Hi DigBy, we would love to have your business! Our packages start at $30 and never increase. We import your reviews from around the web and have widgets to display your reviews and VerifiedHonest status on your website. Have a look at our site: w |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | DigBy | 5/26/12 3:55 PM | SBrad78 - thanks for the offer, but your site seems to be in very very early stages (and you also use some interesting tactics...) - - You do not have major players listed with you: http://buy.com, amazon, dell, and others - - For some of the others it |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | PCGChris | 5/30/12 12:33 PM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | RR:-( | 5/31/12 6:28 AM | @SBrad78 you need to be careful when advertising claims you have no control over. "our rates never increase" in general, rate increases over time are perfectly acceptable and expected.....it's the way in which resellerratings contacts their customer |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | SBrad78 | 5/31/12 1:45 PM | Hi RR (ResellerRatings?), I should clarify :) Verified Honest rates do not increase for the customers who have already signed up for a package. However, there may be price increases for new customers in time as we add more and more features. We wi |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | JackinLosAngeles | 6/20/12 7:26 AM | ResellerRatings.com is nothing but an extortion scam. I have filed a complaint with google, and I hope others will as well. They provide no value. All they to is insert themselves into the middle of your transaction, and if you pay them money, the |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | JackinLosAngeles | 6/20/12 7:38 AM | By the way, the owner's name is Scott Wainner. He is one of the biggest pricks you will ever run across. I had an email exchange with him a few years ago that really exposes his immaturity. I am keeping that letter for a rainy day. I also have ot |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | JackinLosAngeles | 6/20/12 7:52 AM | And here is a link to their BBB profile. ResellerRatings.com gets disputes filed against them constantly, and their score is so low that BBB will not even accredit them: http://www.bbb.org/greater-san-francisco/business-reviews/internet-shopping/all |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | DigBy | 6/25/12 5:43 PM | I feel the same ResellerRatings.com SCAM - Un-ethical business practice - Bait and Switch Tactics - HUGE PRICE increases. we worked very hard to get 100s of customers to rate us, then we get a 500% increase in rates from $99 to $499. but now "Trus |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Adakarg | 7/19/12 9:10 AM | I just signed up for ResellerRating.com and am shocked that I cannot find any pricing plan information, and I've been searching for well over 2 hrs, and then stumbled upon this thread. I am very concerned due to everything everyone mentioned. I als |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | djay1 | 8/2/12 1:07 AM | They are cheaper and better options than these ripoff guys called resellerratings, better FREE alternatives are http://reviewcenter.com and pricegrabber . We just had our fees raised from $99 to over $250/month without our consent, our monthly profit is j |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | santonio78 | 8/2/12 1:43 PM | I couldn't agree more. Every new merchant needs to be aware of the extortion scheme that Reseller Ratings is running. Initially you sign up with this company for $30 / month, and you refer your customers by putting a little badge on your site, or ema |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | RR:-( | 8/2/12 1:59 PM | I don't mean to take the wind from your sails, but Google doesn't care about you, or me, or http://resellerratings.com they care about $$$, which RR provides them, albeit in a suspicious way at best. anyone can say "ahhh just use pricegrabber or some ot |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Jackson15 | 8/7/12 11:18 AM | The same thing just happened to us. Last year it went up from $49 to $99. Now we just got charged $249 for this month. I emailed them to ask them why the large charge to our business credit card. They told me they sent an email a month ago. I never g |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | RR:-( | 8/7/12 12:23 PM | @jackson15 what are you taking about? that email is clear as day! :-) in all seriousness, yes, very pathetic. thousands of small businesses effected just to get a few west coast tech aholes rich. i wish those goons would just crawl in a cave and |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | deciyy | 8/7/12 3:06 PM | What a bunch of Muppet resellerratings are. I will advise any new merchant to think twice before using their services. They initially charged us $29/month , then as soon as our reviews increased they hiked the fee to $99, and then our rates was incr |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | smithgear | 9/4/12 7:48 PM | OK, I so wanted to like ResellerRatings. Even though my business has grown modestly (slow and steady) Reseller Ratings increased our prices from $29 a month, to $99, to $149 and the last email was the kicker, $499 a month. Feels like such a shake dow |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | PCGChris | 9/5/12 9:07 PM | We canceled our services with ResellerRatings.com on May 30th when they increased our rates from $199 per month to $1499.00 per month. Our ResellerRatings profile had accumulated over 2000 reviews all of which the company deleted after we canceled o |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | retailer_guy | 10/23/12 4:28 AM | I see that resellerratings does not show reviews of their own website. Think about why that might be. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Josh Lewis | 10/24/12 12:33 PM | Same experience with us. I am a two man operation the began at their 29.95 price. They just recently asked us to raise our commitment to $199. Bait, switch. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Josh Lewis | 10/24/12 12:48 PM | This policy must be brought to google's attention. This is really so shady. Definitely not something that google would want to be involved with. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | TotalVac | 10/24/12 1:06 PM | It is complete extortion. I was very shocked at teh price increase and thought it was a type when I received the email |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | rossmanngroup | 10/31/12 9:30 PM | RR actually brags about how home depot has fees exceeding $3000 even though they are getting the exact same shit as smaller businesses. It's disgusting. The fee is upped based on how much they think they can get you to pay. Stop paying and your revi |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | rossmanngroup | 10/31/12 9:31 PM | The BBB is almost as bad as RR, give them money and your reputation is fine. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Jackson15 | 11/1/12 4:49 AM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Jackson15 | 11/1/12 4:53 AM | Great video! We quit paying them in July. I just got an email last night saying we were soliciting reviews which we do not. They removed every single review since July. Our fees went from $29, to $49, to $199 , to $249 and now when I was playing to s |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | rossmanngroup | 11/2/12 1:39 AM | The thing is, they expect one of two responses a) You pay b) You don't pay, bitch a lot for a day or two, then fall off the face of the earth. In order to get a) Resellerratings to change their fee structure b) Google to stop taking resellerrating |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | smithgear | 11/2/12 8:28 AM | I've tried to make noise. I've tweeted to my 10K followers. Posted it on facebook. Google plussed it. Bitched and moaned. The reality is that us merchants are a select few, and unless you are a merchant most people just don't care about RR. If you ar |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | bnmbr | 11/2/12 8:39 AM | We've gone back to using BizRate exclusively. I would like to use Google Trusted Stores, but that seems to involve an awful lot of work. BizRate has been good to us -- they even send us engraved crystal trophies each year that we make it into the "C |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | nightcrwlr | 11/3/12 12:49 PM | I'm with the people here. We used to use resellerratings until they tried to charge us 100x what we were paying before (no joke). Their metrics are completely whacked and they think that there's a direct causal relationship between reviews on their s |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | William F W | 11/7/12 1:04 PM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | William F W | 11/7/12 1:17 PM | I am in the same boat as well. We starting paying $29, it went up to $249 and the last increase was to $1500 a month. I canceled the service and they have been emailing be back with discounts to stay. With that said, I just switched over to Shopper A |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | William F W | 11/7/12 1:21 PM | I also checked with Shopper Approved and once you start working with them, they do not change your rate. They may increase rates for new customers, but never for existing. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Ecommerce Nerd | 11/17/12 10:40 PM | @RR RipOff Thank you for sharing this! The public needs to know about this! ResellerRatings needs to be removed from Google. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | SMOKKINU | 11/25/12 1:50 PM | ResellerRatings just jacked our price from $29 a month to $499. We are a very small company, bringing in less then $300,000, and only $100,000 of that is profit, with two employees. Complete BS. Google Trusted Stores is a much better alternative, |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | martasban | 11/27/12 7:53 AM | I don't see RR coming up on google organic search results today when searching for my domain. Usually it was the second result. Is anyone else experiencing this? |
| (unknown) | 11/27/12 11:30 AM | <This message has been deleted.> | |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | 5280Cory | 11/27/12 12:26 PM | We have had the same experience this year. We were at $29/month, then they jacked us to $199/month (which we reluctantly agreed to), and now they are saying it will be $700/month!? Total bull! And Reseller Ratings doesn't care. If they increase they' |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | SMOKKINU | 11/27/12 12:37 PM | if you REALLY want to hit ResellerRatings where it hurts, submit a news tip to Internet Retailer. http://www.internetretailer.com/contact/tip/ Let them know whats going on, what ResellerRatings did to you, let them know it all. Anyone who is anyo |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | 5280Cory | 11/27/12 12:49 PM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | 5280Cory | 11/27/12 12:50 PM | I just submitted the tip to IR. I suggest that others do the same. http://www.internetretailer.com/contact/tip/ |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | BuyStuff | 11/28/12 12:04 PM | We too left reseller ratings after the jacked up our monthly price to over $500. We moved to Shopper Approved and have had very good success with people filling out the survey after checkout, as well as completing the full survey later on. Their pric |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Adam Morrison | 12/10/12 12:59 PM | I noticed the new 800 number. If anyone else is trying to reach Verified Honest, call their 800 number for a quick reply: 1-888-278-9436 We pay them $30/mo for the starter package and get a badge and checkout survey, works for us :) |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Ecommerce Nerd | 12/10/12 1:42 PM | I just submitted the tip to IR. I suggest that others do the same. http://www.internetretailer.com/contact/tip/ |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | SMOKKINU | 12/12/12 7:10 AM | PLEASE DO SUBMIT YOUR TIPS/COMPLAINTS ABOUT RESELLER RATINGS TO INTERNET RETAILER GUYS! Dont let them get away with what they are trying to do to small internet businesses! As a business, you are free to charge what you want, but their are certain, |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Amy Dusto | 12/14/12 9:40 AM | Hi, Re-posting here as I accidentally started a new thread before. I'm a reporter at Internet Retailer who received some of your tips, including a link to this group. Thanks and I hope you don't mind me barging in! I'm looking into this news and if a |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | TekSales | 12/17/12 11:44 AM | Reseller Ratings raised our rate from our initial $29 startup, to $99 and then $249. We are a small business and that was a lot of money for us. We worked with Jenny from http://www.VerifiedHonest.com and she signed us up for a $30/mo plan. We later upgr |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | skatingtoolman | 1/2/13 1:01 PM | We were paying $249 per month and just received a charge on our credit card for $1,650!!! Our sales did not increase 662%, which is the percentage of rate increase. We maybe increased our sales 15-20% this year, that's it. A 20% increase should be $2 |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | don't use reseller ratings | 1/4/13 4:29 PM | Be sure not to EVER start using Reseller Ratings. If you quit using them they will punish you by removing the reviews you paid them to acquire to begin with. Reseller Ratings will raise your rates and then if you don't want to pay, they delete your r |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | PCGChris | 1/4/13 10:12 PM | We had the same thing happen to us, after being a paying member for 9 months, we received a "rate increase notice" from $199 to $1499, we could not afford to pay this amount. We had collected 2400 reviews through the ResellerRatings checkout survey w |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Jackson15 | 1/7/13 8:40 AM | I got the same "gym membership" from a "Dave". Its pretty pathetic that this type of business practice is allowed to continue. We are a small mom and pops store and our rates jumped 10 fold. The gym membership reference is pretty pathetic to say the |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | PCGChris | 1/7/13 3:21 PM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | skatingtoolman | 1/7/13 3:43 PM | Yep, the same "Dave" finally replied after his understudy tried to give us a 10%, then a 20% discount off of the new jacked up rate of $1650 per month from $249 per month. Ha. He said that he could give me my old rate for 3 months, then 20% off of th |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | deciyy | 1/8/13 2:33 AM | There's no point continuing using resellerratings even if they offer you discount, your rates will continuously rise and when you decide to end the subscription they,ll delete all the reviews. We had over 2500 reviews deleted after we cancelled. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | EcomsDaBomb | 1/8/13 8:11 AM | We left - same story. Started with new company, but ratings don't show up, and we're hearing scary reports about it taking up to 60 days. That will hurt biz. This thread has boosted the SEO of RR. Just a little salt on the wounds... |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | SMOKKINU | 1/10/13 9:12 AM | In the news: http://www.internetretailer.com/2013/01/09/small-web-retailers-fume-resellerratings-price-hikes?p=1 |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | JamnettVideos | 1/11/13 6:15 PM | @resellerratings Your explanations for your rate increases are comical. 1st--you are not providing any reviews good or bad. You are simply supplying a popup survey, reminder and review database. All of the good reviews that you claim you are entitl |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | JamnettVideos | 1/12/13 4:06 AM | I signed up the end of 2011 for $29/month. I had that rate until April 2012. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | rippedoff by resellerratings | 1/12/13 4:14 AM | We were listed with ResellerRatings and tried to cancel twice according to their terms and conditions. Unfortunately their registered address isn't the same as their operating address - you need to look very closely to spot the difference. This is fr |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | deciyy | 1/13/13 2:03 PM | We had over 2000 reviews deleted by resellerratings after we cancelled our subscription.It was $29 when we started but it increased ridiculously within just one year. If you are a subscribing merchant get off while you can as the rates will keep risi |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | IR 500 Retailer | 1/14/13 10:09 AM | We first found Reseller Ratings early of 2012 in which they had posted a few bad reviews. We have an amazing score on BizRate (awarded BizRate Circle of Excellence 5 years in a row up to 2013), have an average of 4.8/5 on PriceGrabber, 4.5/5 on Epion |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | EcomsDaBomb | 1/14/13 6:31 PM | Participants in ecommerce forums are typically dedicated merchants devoted to excellence in online merchandising. It strikes me that as a company who provides user reviews of online merchants, RR has a startling number of negative feedback themselves |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | PCGChris | 1/16/13 11:48 AM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | PCGChris | 1/16/13 11:50 AM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | PCGChris | 1/16/13 1:01 PM | <This message has been deleted.> |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | PCGChris | 1/16/13 10:19 PM | ReselleRatings.com restored 892 of the 2200 reviews we collected but only after getting contact from Internet Retailer Magazine. --------------------------- http://www.internetretailer.com/2013/01/09/small-web-retailers-fume-resellerratings-price-hi |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | tdElliot | 1/17/13 10:26 AM | We had exactly the same experience. After the first year they increased their fees from $199 to $599. Maybe not extortion, however, absolutely unethical .We have decided to stop using them. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | s4k | 1/20/13 9:35 AM | Same here. We were just notified we would be increased from $99 to $849 a month. Wow. Seems like they wait until you get going with them. Spend time and money to get it rolling and then jack the fee up. Their using the Google part against us. Wha |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | PCGChris | 1/21/13 9:46 AM | Google indexes the following sites reviews into Google Product reviews, Google Shopping and the star rating displayed in your Google Adwords ads. Our company has switched to TrustPilot, they are upfront and honest with their pricing. In our case Trus |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Bizrate Insights | 1/25/13 4:25 PM | Hello all. Please note that Bizrate's ratings & reviews are completely free, are collected from verified buyers, and are provided to Google several times a week. Retailers do not need to participate in Shopzilla's/Bizrate's comparison shopping engine |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Paige Poe | 1/29/13 12:45 PM | Bizrate - thank you so much for your post. We love your absolutely free service and we've got so much out of it already after only a month. However, our ratings have yet to appear in Google Shopping. We are really keen to have those show up and ou |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | EcomsDaBomb | 1/30/13 4:44 AM | Google says it takes 30-60 days for them to start showing up. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | ca1lum | 3/4/13 8:48 AM | http://Reviews.co.uk, reviews now show up in Google, they have a free service and a paid service. |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | JackinLosAngeles | 4/19/13 11:37 AM | When ResellerRatings was just getting started back around 2003 and 2004 they sent me emails asking me to get my customers to review my site. Then around 2011 I received a hate mail from them telling me to stop sending reviews to their site unless I |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Super Shopper | 5/8/13 2:04 PM | We had the same experience and cancelled our two Reseller Ratings accounts. After 4 or 5 months they contacted us and offered us the same pricing as we had before guaranteed for two years and they guaranteed never to delete our reviews so we signed b |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | 5280Cory | 5/8/13 2:12 PM | Reseller Rapings, (oops, I meant Ratings), called us too and said that will lock in our previous price for 2 years. Funny thing is we started using eKomi after we quit RR and we already have in 3 months, the same # of reviews that it took a year to g |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | Scott Brandley | 5/9/13 10:54 AM | Hi Super Shopper, I just wanted to clarify what happens to your reviews with Shopper Approved if you ever cancel our service, since I know that that particular issue has been a sore spot with Reseller Ratings clients because of how they abused it in |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | JackinLosAngeles | 5/13/13 12:34 PM | One of our customers just tried to leave this review about us and got this reply from http://resellerratings.com ***.com currently does NOT actively participate at ResellerRatings to monitor feedback and resolve your issues. _Are you this merchant? _ (ht |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | serversupply | 5/20/13 4:26 PM | this really seems like a legal issue |
| Re: Reseller ratings has 10x's their merchant member fees since getting into Google review syndication. Extortion? | SMOKKINU | 5/20/13 5:08 PM | We should start a class action lawsuit. |