| Expected delay in 'Contact us form' responses | Nickkie | 10/18/11 9:02 PM | Due to the recent changes, a lot of merchants have reached out to us and we're striving to respond to them as soon as possible. However, there is an unexpected delay in replying - that we're working hard to overcome. We appreciate your patience and u |
| Re: Expected delay in 'Contact us form' responses | AM12 | 10/19/11 7:30 AM | Why not ENABLE accounts until you can properly address these issues? |
| Re: Expected delay in 'Contact us form' responses | dan_ps | 10/19/11 11:55 AM | Yeah, enable the accounts! Secondly "as soon as possible" is very vague. If I told that to one of my customers, I wouldn't stay in business very long. However, Nickkie, I'm not going to stay in business long anyhow, thanks to what your company has |
| Re: Expected delay in 'Contact us form' responses | dan_ps | 10/19/11 12:48 PM | And another thing Nickkie, just how on earth do I reach out to you? That is a lie. There is no phone number. You don't even read or reply what anyone types in these forums or via submitted forms. If one does get a reply via the contact form , it |
| Re: Expected delay in 'Contact us form' responses | dan_ps | 10/19/11 12:50 PM | Why should we provide relevant search data to you G, when you can't even provide relevant answer to our questions! |
| Re: Expected delay in 'Contact us form' responses | ebitsi | 10/19/11 7:42 PM | As soon as possible seems to be about 3-4 weeks at present which is ridiculous. Most people here will be out of business and homeless before they get a response. Why not with all Google's money, employ some extra people to deal with this...or even |
| Re: Expected delay in 'Contact us form' responses | dan_ps | 10/19/11 11:07 PM | @ebitsi, agreed! They won't spend a dime on us Shareholders more important than us you know. And if they had to man a phone that would mean actual work! And a lot less time spent in the G Cafeteria and yoga classes. LOL. |
| Re: Expected delay in 'Contact us form' responses | putemup40 | 10/20/11 4:55 AM | I've never quite understood the mentality of "we want a kazillion users but we're not gonna tell you how to contact us when there's a problem". Google, you guys wanted all these merchants and G+ users — and now it seems you have so many you cant hand |
| Re: Expected delay in 'Contact us form' responses | dan_ps | 10/20/11 11:10 AM | right on putemup40, as they say fail to plan = plan to fail. |
| Re: Expected delay in 'Contact us form' responses | dan_ps | 11/2/11 7:39 AM | +1 to G's employees for large pumpkin carving and making silly videos. MINUS -10000000000 for ignoring your customers. |
| Re: Expected delay in 'Contact us form' responses | David EZ | 11/2/11 3:05 PM | I think what a lot of people are missing is that Google offers this service to us for free. And that some of us have and do make good money from this service. Presently, my items are down and I have been emailing over and over with no reply in the la |
| Re: Expected delay in 'Contact us form' responses | naa.fodivision | 11/3/11 12:52 AM | I am a merchant and I have STILL NOT BEEN PAID FOR A RECENT TRANSACTION AND NO ONE AT GOOGLE IS CONTACTING ME ABOUT IT!!!! I'VE BEEN processing with Google for over 4 months, my account is in good standing, and deposits (over $3000) from my Google sh |
| Re: Expected delay in 'Contact us form' responses | David EZ | 11/3/11 2:12 PM | I am talking about listing products on Google products and naa.fodivision is talking about being a merchant with Google Checkout and these are two totally different issues. I am not sure if there is a section in this help / forum to get help with Goo |
| Re: Expected delay in 'Contact us form' responses | mwell345 | 11/17/11 4:26 PM | Going on three months since I first contacted Google about why my seller ratings were cut in half. Still no resolution. |
| Re: Expected delay in 'Contact us form' responses | DaveEZ | 11/18/11 9:16 AM | mwell345 they did that to me also (cut my seller ratings in half). The way they handle reseller ratings even based on their reply was not totally understandable (Googlespeak). It is up to them basically. They re-evaluate your ratings and if they dete |
| Re: Expected delay in 'Contact us form' responses | Dominic87 | 12/3/11 8:59 AM | I've been waiting more than 4 weeks for a response regarding why my googlebase feed has been rejected, which I ultimately want to use with Adwords. Google have really good products but their customer service is appauling. |
| Re: Expected delay in 'Contact us form' responses | David EZ | 12/5/11 10:42 AM | If I was an adwords customer I would be contacting adwords letting them know they need to push Googlebase folks to help you so you can start spending money. This might motivate Googlebase side to allocate some time towards helping you. Googlebase wil |
| Re: Expected delay in 'Contact us form' responses | Dominic87 | 12/5/11 2:14 PM | Funnily enough I got a response today but no the response i was hoping... --------------------------------------------------------------------------------------------------------------------------------- Hello, Thank you for your email. I've consul |
| Re: Expected delay in 'Contact us form' responses | David EZ | 12/5/11 3:52 PM | At least your are not suspended temporarily or permanently. Your reply I can translate for you. I translate Googlespeak, their reply means they will get back to you when they can or feel like it or in maybe 1 to 4 weeks. :-) |
| Re: Expected delay in 'Contact us form' responses | by279 | 12/18/11 8:01 AM | erm, does this mean i should not even contemplate signing up for google check out or any kind of google merchant account? it seems so frustrating! i really thought of doing it, but came to this forum first..thank god.. |
| Re: Expected delay in 'Contact us form' responses | Dominic87 | 12/18/11 10:24 AM | Google finally got my account up and running a couple of weeks ago.. WOO! finally... thank you google. I have 76 products loaded onto Google Merchant at the moment (shows on google shopping) and I'm yet to see any benefit from it. Most of my sales c |
| Re: Expected delay in 'Contact us form' responses | mike.tayse | 2/23/12 6:25 PM | I'm just stating out using google to try and sell online. I used the buy now button a few days ago successfully and now when I go to the "generate button code" nothing happens. After a couple of days of it working once and then it didn't again I si |
| Re: Expected delay in 'Contact us form' responses | Strongone | 3/4/12 5:55 AM | Glad I read this site before putting any more wasted time into setting up a Google Merchant Account - terrible customer service - impossible to set up. USELESS!! If you are reading this before attempting to set up an account - save your time! Googl |
| Re: Expected delay in 'Contact us form' responses | mike.tayse | 3/10/12 8:50 AM | Today my "buy now" buttons are working! No reason, I did nothing. I am very thankful to the great google in the sky. Except for one, no idea why. When I install the buttons I log out and try them, it worked then. I have lost count as to how man |
| Re: Expected delay in 'Contact us form' responses | MacParts | 3/28/12 5:12 PM | I have been trying to reach Google with many emails but no response in last 3 weeks . Disapproved my 3500 products for 1 wrong price. Lost couple of thousand in sales. Funny part I got an automated email from Adwords. Here it is : We haven't seen y |
| Re: Expected delay in 'Contact us form' responses | chris maddox | 4/13/12 2:47 AM | |
| Re: Expected delay in 'Contact us form' responses | chris maddox | 4/13/12 2:48 AM | |
| Re: Expected delay in 'Contact us form' responses | CCanalytics | 4/24/12 7:09 AM | |
| Re: Expected delay in 'Contact us form' responses | spnaturals | 4/25/12 10:59 AM | |
| Re: Expected delay in 'Contact us form' responses | Ms Cline | 5/2/12 6:45 PM | |
| Re: Expected delay in 'Contact us form' responses | Mission8 | 5/11/12 5:13 PM | |
| Re: Expected delay in 'Contact us form' responses | deforest | 5/16/12 3:57 PM | |
| Re: Expected delay in 'Contact us form' responses | Mark Pagliaro | 12/4/12 10:42 AM | |
| Re: Expected delay in 'Contact us form' responses | JBryson48 | 12/20/12 4:53 PM | |
| Re: Expected delay in 'Contact us form' responses | copy paste replies | 2/27/13 8:18 AM | |
| Re: Expected delay in 'Contact us form' responses | Bag King | 3/21/13 10:34 AM |