| submit payment information... | johnmcyo | 11/9/09 10:19 AM | Hello, our organization has been accepted for the Google Grants and we've set up the adwords account. But we have been in the "Submit payment information" stage for few weeks.In the directions, we've been told to skip payment information, is there so |
| Re: submit payment information... | Ms.M | 11/11/09 5:52 AM | I am also in the same predicament. I've been waiting 10 weeks when I was told the wait for account activation would be 3 to 6. |
| Re: submit payment information... | trevor.putnoky | 11/30/09 11:08 AM | I'm also having this problem and I can't figure out who to contact about it. Have either of your problems been resolved? |
| Re: submit payment information... | steph helms | 12/3/09 5:36 AM | I am also puzzled by this. How can one get an answer? |
| Re: submit payment information... | ImJustRestless | 12/10/09 3:33 PM | Hello, We have been approved for the Grant program and have began setting up our Campaigns & Ad Groups. The alert message continues to appear in our Campaign Manager, asking to complete billing info. As stated in the application directions, we have |
| Re: submit payment information... | BillingQuestion | 12/12/09 6:13 AM | I am having the same problem. I'm worried we will lose our grant. I've done everything else but cannot continue without entering my billing information. Any advice would be much appreciated. Thanks! |
| Re: submit payment information... | patrickberlin08 | 12/14/09 7:44 AM | Same issue here. |
| Re: submit payment information... | ImJustRestless | 12/14/09 3:04 PM | Here is an update to my earlier post. This came from one of the original Welcome email sent: CREATING YOUR ACCOUNT: It typically takes 3-9 hours for a grantee to familiarize themselves with the AdWords system and build their account. Please set asid |
| Re: submit payment information... | nycska | 12/15/09 7:17 AM | Are any Google folks reading these posts? Are Google staffers aware that a bunch of nonprofits have devoted a lot of time and energy to the Google Grants program only to be left out in the cold? Google: please operate your Google Grants program in a |
| Re: submit payment information... | ImJustRestless | 12/15/09 9:39 AM | Here's the latest - A response from support team sent AFTER submitting for approval: Subject: We have received your Account Submission request Please do not reply back to this email. Hello, Thank you for building your account and submitting it for |
| Re: submit payment information... | TU Dave | 12/15/09 10:07 AM | Google Grants should simply email this response out to ALL Google Grantees. I don't like the answer, 3 months is a long time, but at least NOW I KNOW. It is WAY too hard to find answers to Google stuff. Google Grants is a wonderful program, but it |
| Re: submit payment information... | Handy Annie | 12/15/09 8:07 PM | Thank you all for the feedback. We are in the process of updating our resources and emails to be more transparent on the account creation process and the timing of the account reviews. To address the concerns in this forum, please refer to the follo |
| Re: submit payment information... | ImJustRestless | 12/20/09 2:53 PM | Thank you Handy Annie for your response. To the rest reading this thread: It has now been approx 1 week since our submission and are still awaiting approval. |
| Re: submit payment information... | cgwestside | 12/29/09 12:42 PM | The Answer: In your original email notification re the grant award, there is a link that Google provided you with that you need to click on after you have created your campaigns and are getting the message that asks for payment info. Don't give pay |
| Re: submit payment information... | CarolinianShakes | 1/8/10 6:12 PM | It seems we are all in the same boat. I filled out all the required information, excluding billing, and set up our account back in November. Haven't heard a thing. Considering that it was this time last year that I applied for the grant and they d |
| Re: submit payment information... | tma-site | 2/10/10 1:53 PM | We were approved in May of 2009. The adwords account with two corrected keyword accounts have been there for over 7 months. We have been waiting 7 months with that same "To activate your account and start running your ads, enter your billing informat |
| Re: submit payment information... | parkus | 2/10/10 2:43 PM | Those who haven't been approved... have you guys done http://services.google.com/googlegrants/accountcreationAfter filling that form out. We were approved pretty quickly after that. |
| Re: submit payment information... | tma-site | 2/10/10 3:43 PM | Hey parkus, we did that form after carefully creating the 2 campaigns. Sent an email to googlegran...@google.com. Hoping they get to it. |
| Re: submit payment information... | TCGtheatre | 6/2/10 11:16 AM | Same as everyone else. No word about anything from anyone and no way to contact anyone. Just sitting here. Anyone from Google here that could help? |
| Re: submit payment information... | beenlouis | 8/18/10 5:34 PM | I have recently had out adwords submission was not approved and the ONLY error was that our "account currently includes credit card information." However, we have not submitted any CC information. I have even gone back and double checked and no credi |
| Re: submit payment information... | Aieonlus | 10/12/10 12:44 AM | I can't skip the billing info section. How can I procede creating the account if it doesn't let me go on? |
| Re: submit payment information... | marla at CFK | 2/10/11 7:33 AM | We can't get past the billing information needed either and don't want to lose our grant either? I can't go any further in creating our account to submit because it keeps saying you must enter your billing information first? Does ANYONE know what to |
| Re: submit payment information... | lost boys foundation | 3/1/11 2:22 PM | My ads are already running, but I was never directed to a payment prompt. I think that' |
| Re: submit payment information... | marla at CFK | 3/4/11 7:07 AM | How did you get the prompt past the billing section required? do we need to start all over again? |
| Re: submit payment information... | vsjf | 5/2/11 9:21 AM | I've been waiting for one year, stuck in the activation phase due to being instructed to NOT put in billing information, even though Adwords is waiting for me to put in billing info. Still no word from Google Grants. Is there an actual human being th |
| Re: submit payment information... | Grants Team | 5/4/11 3:16 PM | |
| Re: submit payment information... | SharonGo | 5/17/11 3:00 PM | |
| Re: submit payment information... | ManateeCAA | 6/23/11 7:30 AM | |
| Re: submit payment information... | fawnio | 7/5/11 6:13 AM | |
| Re: submit payment information... | NOSHC | 7/28/11 10:48 AM | |
| Re: submit payment information... | Simon - Rhino | 7/28/11 12:50 PM | |
| Re: submit payment information... | fawnio | 8/3/11 3:24 AM | |
| Re: submit payment information... | fawnio | 8/3/11 3:53 AM | |
| Re: submit payment information... | Jenni1125 | 10/1/11 10:08 AM | |
| Re: submit payment information... | Simon - Rhino | 10/1/11 2:35 PM | |
| Re: submit payment information... | Jessica V | 12/5/11 4:39 PM | |
| Re: submit payment information... | TaraMVL | 1/30/12 7:29 AM | |
| Re: submit payment information... | Robert Coats | 1/30/12 12:03 PM | |
| Re: submit payment information... | TaraMVL | 1/31/12 12:14 AM | |
| Re: submit payment information... | Robert Coats | 1/31/12 9:28 PM | |
| Re: submit payment information... | hughmility | 5/10/12 7:03 PM | |
| Re: submit payment information... | Robert Coats | 5/11/12 8:55 AM | |
| Re: submit payment information... | SRD-1975 | 6/13/12 12:26 AM | |
| Re: submit payment information... | YoursLovingly | 7/10/12 3:50 AM | |
| Re: submit payment information... | jimmcgcanberra | 7/15/12 8:22 PM | |
| Re: submit payment information... | SAGFoundation | 11/9/12 12:54 PM | |
| Re: submit payment information... | Robert Coats | 11/14/12 1:47 PM | |
| Re: submit payment information... | mcsdc | 2/26/13 8:36 AM | |
| Re: submit payment information... | Robert Coats | 3/2/13 8:40 PM |