| My account got hacked into, but when I try to recover it Google says that I need to provide more inf | big1236 | 6/18/12 10:46 AM | One of my gmail accounts have been hacked into recently. They changed the number on my 2-step verification and everything. The thing is, it still says my name on the account and my signature's still there. I tried the account recovery method through |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | bkc56 | 6/18/12 2:37 PM | Submit the account recovery form again and provide more information to prove that you own the account. Be sure to post your progress (or lack thereof) here. See the following article about how to recover a lost or compromised account: http://gmaila |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | big1236 | 6/19/12 10:46 AM | Thanks bkc56, but I've tried that twice already and paid Google twice of $1.00 each time. Both times they've told me that they're unable to verify that the account is actually mine. Is there anything else I can do? |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | bkc56 | 6/19/12 10:48 AM | I'll try to get someone to look at this. But honestly, if you can't prove ownership you may have trouble getting the account back. |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | big1236 | 6/19/12 10:52 AM | Thanks, but how else can i prove that I own it? I told them the why i chose the username that i did- it's even connected to my youtube account. I have google+ with it, and if you look at my facebook, you can see that i have the same friends on there. |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | bkc56 | 6/19/12 11:10 AM | By answering the questions they ask. Labels, contacts, creation date, other products, etc. Answering stuff they can't verify (like why you picked a name) doesn't help. |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | big1236 | 6/19/12 11:23 AM | What if the person who hacked into my account deleted my labels? I've provided 4 labels, and that didn't seem to help. And creation date? I don't know when I created it, who remembers that? |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | bkc56 | 6/19/12 2:42 PM | Google believes you have regained access to your account. Is that correct? |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | big1236 | 6/19/12 3:07 PM | unfortunately that is not correct. I haven't gotten an email or anything from Google. What makes them think i've regained access to my account? |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | bkc56 | 6/19/12 3:28 PM | OK, I'll let them know. |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | big1236 | 6/19/12 3:36 PM | Thanks so much for the help bkc56. I really do appreciate it. =) |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | big1236 | 6/20/12 8:43 AM | hey bkc56, any word? |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | bkc56 | 6/20/12 3:57 PM | It's been suggested you try signing in with your previous credentials and see if you have access. |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | big1236 | 6/20/12 4:14 PM | I just tried what you suggested. when I typed my password, it says "your password was changed 8 days ago". =( |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | bkc56 | 6/20/12 4:51 PM | OK, so it was changed. Does it let you in? (I assume not) |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | big1236 | 6/21/12 9:02 AM | No, it doesn't let me in. I just tried it again too.... |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | big1236 | 6/22/12 1:08 PM | any updates? |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | big1236 | 6/25/12 8:59 AM | it's safe to say that i'm basically screwed out of my account huh? what about all the things connected to it like my contacts, calendar, youtube, etc? can I get that info back? |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | bkc56 | 6/26/12 10:06 PM | I have been informed that this account has been returned. |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | big1236 | 6/27/12 9:21 AM | Yes! my account has been returned! Thank you sooooo much for all your help bkc56! Is there a survey or something that you would like me to fill out? I'll be glad to do it! Thanks again!!! |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | kopf46 | 6/27/12 9:54 AM | A hacker has deleted 3 years of my emails. No message appeared, just a blank email page under my user name and password, which I subsequently changed. I cannot access an Account Recovery Form because I know my user name and password. How do I obtain |
| Re: My account got hacked into, but when I try to recover it Google says that I need to provide more inf | bkc56 | 6/27/12 3:50 PM | See the following article about how to re-secure an account that was compromised: http://gmailaccountrecovery.blogspot.com/#security (When you reclaim Your Account). For missing/deleted messages as a result of a compromised account try the followi |