| Where is priority recovery please? | belle epoque | 5/7/12 12:39 PM | Hi, I noticed in an old thread that Google have a paid for priority recovery service. In February my husband's personal email account was hacked and taken over, it included his Picasa web albums and his Panoramio and Google Earth pictures which he'd |
| Re: Where is priority recovery please? | bkc56 | 5/7/12 1:45 PM | In February... What happens today if he tries to recovery the account? What message does Google send. As to the priority recovery service, that's a fee-based option that is offered to some people in response to their submission of an account recove |
| Re: Where is priority recovery please? | belle epoque | 5/7/12 4:22 PM | Thank you for your reply. He's just re-tried to get into his account and it said 'Your password was changed 4 months ago', then it took him through the process of clicking on 'Didn't change password' then through to 'It looks like 2-step verification |
| Re: Where is priority recovery please? | bkc56 | 5/7/12 6:01 PM | I think the following would be useful reading for you: http://gmail-tips.blogspot.com/2012/01/how-not-to-get-hacked.html |
| Re: Where is priority recovery please? | belle epoque | 5/9/12 6:39 AM | Thank you for this link, I guess all email account are open to hacking and that Gmail isn't worse than any others, we'll have to ensure anyone using our business emails is as carful as we are, although how my husband's account was hacked is a mystery |
| Re: Where is priority recovery please? | bkc56 | 5/9/12 10:38 AM | In several ways Gmail may be better than others (with some of the login challenges and such that they do). Also, the 2-step verification option makes them a LOT better (for people who can use it without locking themselves out of their own account ( |
| Re: Where is priority recovery please? | belle epoque | 5/11/12 4:41 PM | Hi again, well I'm getting more and more worried now - please can you help once again? My husband got a reply from Google offering their priority recovery service, but, as he had requested Google's email went to his business app account, and clicking |
| Re: Where is priority recovery please? | The C Man (Elder Advisor - Mobile Laureate) | 5/11/12 4:57 PM | Your thread https://groups.google.com/a/googleproductforums.com/forum/#!profile/gmail/APn2wQeyqVywyAjJi47PliVptMPOp86BhtAKgGzZkLNyhXcB26oIrc3RKkqrATOCsTaUEc9xus9y/gmail/m41MyI6k0lg/cSqr12Yqi6QJ |
| Re: Where is priority recovery please? | bkc56 | 5/11/12 6:23 PM | Followed up in the new thread. |