|An unexpected error occured while sending your passcode. Please use a code generated by your mobile application or try again later||Samehabuwarda||4/30/12 3:53 AM|
I've a big problem with my Gmail account. My problem is not with the password, but my problem is with the passcode that should be sent to my mobile, in other words my problem is with step 2 verification.
When I open Gmail and enter my password, I do not receive the verification code to my mobile and I get this massage:
"An unexpected error occured while sending your passcode. Please use a code generated by your mobile application or try again later"
I tried to get a solution but Gmail asked me to fill a recovery form and when I did so I got normal responses and today they asked me to create a new account. This is so so so so frustrated as I need to retrieve the documents and information I need from my Gmail. It's not my fault if Gmail has sth. with sending the passcode. If you had expected such error, then why you provided us with this feature (step 2 verification)
Please help me with this because the final exams are going to start soon and I've a plenty of materials saved on this email.
|Re: An unexpected error occured while sending your passcode. Please use a code generated by your mobile application or try again later||Samehabuwarda||4/30/12 7:15 AM|
My email is
|Re: An unexpected error occured while sending your passcode. Please use a code generated by your mobile application or try again later||a.ammar||4/30/12 10:27 AM|
I am Having the same problem as you are. I live in Palestine. where are you from Sameh? all what we want is to send us the code.
|Re: An unexpected error occured while sending your passcode. Please use a code generated by your mobile application or try again later||Samehabuwarda||4/30/12 1:19 PM|
I'm from Palestine .. Wallah this is so so bad and caused too many problems to me.
No one is repsonsing, I've been filling and submitting a recovery forms.
Do you think that there is a way to go ?!
|Samehabuwarda||5/1/12 1:30 AM|
Is there any one to help ?! the attached photos explains more about my problem !
|a.ammar||5/1/12 4:38 AM|
I have contacted Jawwal they said they will look into it. Sameh what's the number the used to send the messages to us. this might help as i don't have it. please call me on 0599944330.
|wdurham||5/1/12 5:32 AM|
The error message you are receiving indicates that you should be generating a code on your mobile phone using the Authenticator App, and typing that code into the box.
Try clicking the "Learn More" to find out how to do that.
|nizar qabaha||5/7/12 3:00 AM|
Dears Palestinians :)
I live in Ramallah and I think there is a problem with Jawwal , because I have the same problem and all my work and life are stopped, my Jawwal is 0599585090, my email is niz...@gmail.com
please let me know if any thing happened with you, I will be very very thankful.
|The C Man ((mobile laureate)elder advisor)||5/7/12 3:24 AM|
Adding you to the list. Complain to your phone service supplier for the moment.
|mahmmoud||5/7/12 5:39 AM|
how i can re back my email
i have a money and many important messages.....
iam from palestine
|mahmmoud||5/7/12 5:39 AM|
|nizar qabaha||5/7/12 5:48 AM|
I just called Jawwal company, and they had no idea about the subject (as always), as they told that they will call me back within 3 days (as always), guys any one managed to do a progress in this regard>?!!
|mahmmoud||5/7/12 8:35 AM|
and me have the same problem
how could iam solve it ?!
please i have many important things on this Email
i will be thankful for u :)
|The C Man ((mobile laureate)elder advisor)||5/7/12 11:07 AM|
Sorry guys but if you have not filled in the account recovery form then you will not have your accounts cleared as they are needed for proof.
I am going to ask very nicely that you stop claiming you are Palestinian as though that means something special. I am an honorary Israeli with family and friends across the border from you doing my utmost to get you back on line.
|mahmmoud||5/7/12 1:24 PM|
ok but when trying to fill the form of account recovery
it doesn't appear for me ....
every time its re-back me to tha same page ...
how i could fill the form ?!
|The C Man ((mobile laureate)elder advisor)||5/7/12 4:22 PM|
The account recovery form is found by using the "I cannot access my account" from the sign in page or https://www.google.com/accounts/recovery?hl=en-GB
|a.ammar||5/7/12 4:24 PM|
I have filled the recovery form 3days ago. still no reply. I managed to report the problem to Jawwal through a friend. A Jawwal employee phoned me and told me that they contacted google regarding the problem on Sunday morning but still no reply from google.
I will update you if there is anything new.
|nizar qabaha||5/8/12 3:05 AM|
Palestinian means something special, even though it does not mean for you and we are proud to be Palestinians, and I think we as Palestinian YES sir we also have emails and we can not get into them , when I registered in gmail I did not register because I am Palestinian and no body said any thing about Israel so I do not know where did you get this attitude against Palestinians from.
|nizar qabaha||5/8/12 3:13 AM|
يعني الاخوان الفلسطينيه الموجودين هون مش عارف ليش ساكتينله , أقل ما فيها رد على العمنجهيه تاعته وكأنه محملنا جميله انه شغال على الموضوع , عاد بقطع ايدي ازا كان سائل اصلا
|The C Man ((mobile laureate)elder advisor)||5/8/12 3:37 AM|
First I said honorary Israeli which does not mean I am an Israeli. I have nothing against the Palestinian people but I do have against those who scream "I am a Palestinian!" and wave the flag as though they have a special privilege because of that. I have as much dislike of anybody no matter where they come from who waves the flag in this way. As far as I am concerned I am proud to be human and to live on a beautiful planet. None of the TC's could care less where you come from and the only thing that does matter to us is to help others as do most of the people who volunteer.
I am sorry if you do not like what I have said and what you have said will not affect my trying to get you back into your accounts as soon as possible.
|nizar qabaha||5/8/12 3:42 AM|
I said Palestinians because most of the people here are Palestinians and because I asked specific questions regarding Jawwal company which also Palestinian and it will make no sense to ask every body about it.
then you took my word the way you like which also makes no sense, and I do not care about what you think about the Palestinians (and I do not understand what does waving Palestinians mean) every one is proud of his nationality.
|The C Man ((mobile laureate)elder advisor)||5/8/12 3:43 AM|
هل حقا قطع يدي قبالة أو هل يعني شيئا مختلفا
|nizar qabaha||5/8/12 3:46 AM|
listen bring some one who speaks "Palestinian" to translate it in a prober way for you, but finally we do not believe in cutting hands dont worry.
|The C Man ((mobile laureate)elder advisor)||5/8/12 3:51 AM|
I am Manny, known as The C Man, and a Top Contributor which means a volunteer who has helped a lot of people (thousands) with Gmail problems. The TC level is only given to those who give a high level of help and are recognised by the Google Forum Managers.
|The C Man ((mobile laureate)elder advisor)||5/8/12 3:57 AM|
You seem to speak English fluently - You translate it. I only have the facilities of Google Translate.
Is Palestinian a separate language as I understood that to be Arabic and I believe quoted by one of your Prophets (May Allah Praise Him).
|nizar qabaha||5/8/12 4:03 AM|
I said "speaks" Palestinian, in Italy for example the language is Italian but there are people in the north who do not understand what Italian in the south say :)just as an example my friend, I think I have to stop this discussion here and focus on the main Email problem.
|KeithR||5/8/12 4:25 AM|
@mahmmoud, please go to your own thread here: https://groups.google.com/a/googleproductforums.com/d/topic/gmail/JHZ1ckCZVyQ/discussion
I have posted advice there.
|nizar qabaha||5/8/12 6:53 AM|
guys, Jawwal company contacted me via sms and they claim that there is no problem from their side, I do not know what to do now, any one got an answer from Jawwal ?
|The C Man ((mobile laureate)elder advisor)||5/8/12 7:39 AM|
Google has no problem sending texts to any other suppliers except those that are being blocked by Government censorship as far as I know. There is no wish to block anybody in the world. I'll let you know if I hear anything.
|mahmmoud||5/8/12 7:59 AM|
وانا كمان كلمت الشركة المشكلة مش من عندهم !
|nizar qabaha||5/8/12 9:25 AM|
الظاهر المشكله من جوال اخوي محمود, لانه انا حاليا عملت حساب جي ميل جديد وفعلت خدمه الكود السري لكن طلبت انها توصلني من خلال اتصال ووصلت, ولما طلبت انها توصلني من خلال رساله ما وصلت, هذه المشكله بلشت من لما جوال عملت تحديثات على النظام, في ناس ايضا عندهم مشاكل بالدخول على الفيس بوك الخاص فيهم انا اعتقد على الاغلب انها جوال المشكله, خصوصا انهم جوجل ردو علي مبارخ من خلال ال ايميل انه ما في مشاكل لكن راح احاول مره اخرى, ازا صار معاكم شيء يا ريت تبلغونا
مع كامل الشكر
|nizar qabaha||5/8/12 9:26 AM|
thank you C man for the support
|The C Man ((mobile laureate)elder advisor)||5/8/12 10:38 AM|
Please verify this.
If I got the gist (rough meaning) of that you are unable to use Facebook either. At a guess you are being blocked from Social sites and since Google has Google + it is going to cause you problems.
If you are locked out due to having two step verification set up you should really disable this as soon as you can get into your accounts.
It would help if you were to give me translations into English so I can see what can be done to help.
|shaheerk||5/8/12 11:12 AM|
Were you able to generate the code from the application? Can you receive a phone call with the pass code?
Are you able to receive SMS from other international destinations?
How long has this been happening for?
Please refrain from using Arabic. I can read Arabic but I can't translate it, nor understand it. I also wish that religion and politics should not be involved in this discussion because of different backgrounds people have. We're here to help whether you're a Muslim, a Hindu, Christian, Jew it an atheist or whatever.
Its a good idea that you have spoken to your operator. Is it possible for you to try accessing Gmail with another operator?
Please excuse the typos as I'm using my phone to post this message.
|bhuang||5/9/12 10:31 AM|
Thanks for reporting this. The team is looking into the issue now - I'll provide an update when I hear something from them.
|bhuang||5/10/12 3:23 PM|
The team has identified and fixed the issue, so you should be receiving codes on your phone now. Please let me know if you are still having problems signing in. Thanks for your patience!
|M Fahjan||5/11/12 12:25 AM|
Thank you bhuang.
|mahmmoud2||5/11/12 1:14 AM|
thanks bhuang,KeithR,shaheerk,The C Man (Elder Advisor - Mobile Laureate),
it's work :)
|The C Man ((mobile laureate)elder advisor)||5/11/12 1:37 AM|
Nice to be able to help.
|mahmmoud2||5/11/12 3:21 AM|
of course :0
|M Fahjan||5/11/12 4:47 AM|
really, thank you all...
|Brittanyray||6/25/12 8:46 AM|
I have two accounts with Gmail and both have the 2 step verification setup to send Codes as Text to the same number and I have been able to log into one account that I do not use as it is connected to my primary account (which is UNaccessible).
I am receiving the same error as above. Since this account is used for my work I do need to access this asap! Please, please help resolve this issue.
"An unexpected error occurred while sending your pass code. Please use a code generated by your mobile application or try again later."
|leftisthominid||6/25/12 9:24 AM|
Here is what I did,
I put in a back-up code, then I changed my two verification from texts to calls and the problem went away
|Assem Moltazem||7/1/12 3:47 PM|
I am having the same problem, I cannot access my email
What shall I do???
|The C Man ((mobile laureate)elder advisor)||7/1/12 4:20 PM|
Posted to your other individual thread.
|Mohamed.Hamd||7/2/12 10:45 AM|
I'm from Egypt and I have the same problem! Please help me when you know how to fix this.
|Mohamed.Hamd||7/2/12 10:49 AM|
How about me bhuang?? :D I can't access my email for one week till now!! Just need to receive the verification code to my phone number!
Tell me what should I do?
|The C Man ((mobile laureate)elder advisor)||7/2/12 12:26 PM|
I'm going to suggest you turn off two step until there is some sort of update to the system. Make sure to make your password as difficult as possible to guess.
|Mohamed.Hamd||7/2/12 5:26 PM|
I will but let me see my inbox again! :)))))))
|The C Man ((mobile laureate)elder advisor)||7/2/12 5:49 PM|
I am trying to get you some help with that. Did you create the spare pins that would allow you to get into your account in an emergency?
|The C Man ((mobile laureate)elder advisor)||7/4/12 2:34 AM|
Please check your other thread.
|aimanmagdi2012||7/28/12 2:51 AM|
بتاريخ الجمعة، 11 مايو، 2012 UTC+2 12:23:44 ص، كتب bhuang:
Hi everyone,Hello !
My name is : Aiman Magdi ,from Egypt, Alexandria
have the same problem of the publisher .
please solve it i can not access to my e-mail since 10 days .
Thanks, Aiman Magdi
|KeithR||7/29/12 1:16 AM|
On Saturday, 28 July 2012 19:51:42 UTC+10, aimanmagdi2012 wrote:Hello !
Hi Aiman, can you please post a question of your own? This thread is too old to follow without confusion. In that question, please be sure to identify your actual issue. Are you actually getting the exact error: "An unexpected error occured while sending your passcode. Please use a code generated by your mobile application or try again later"? You will note that the post you replied to says that this particular problem was fixed on May 11.
|aimanmagdi2012||8/1/12 3:31 AM|
Hello Keither !
yes i have the same error message : "An unexpected error occured while sending your passcode. Please use a code generated by your mobile application or try again later." for more than 18 days without any solve ,
please help me .
Thanks, Aiman Magdi
|KeithR||8/1/12 4:12 AM|
Hi Aiman, please post your own question using the POST A QUESTION button at the top of this page.
I want to keep our discussion separate from the history on this thread.
|aimanmagdi2012||8/10/12 5:08 PM|
i do that but no reply ?!!!!!!!!!!!
|KeithR||8/10/12 5:56 PM|
Answered there. Sorry it was missed.