| Does google really charge $.30 to reset my password? This is outrageous! | ljnotavailable | 1/21/12 7:33 PM | Explain your issue in full detail here: Can't remember password. I have both a google and a gmail username. One is my primary email address. The one I can't remember is for my gmail address. If I use my gmail address I can't login to get the reset p |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | Gaurav Singh. | 1/21/12 7:47 PM | hello, Strictly speaking, Google does not reset your password. don't send any money to anywhere. please Lookhttp://http://support.google.com/mail/bin/answer.py?hl=en&answer=78754 |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | ljnotavailable | 1/21/12 7:54 PM | Your answer is not relevant. I cannot remember my password.Here is an excerpt from google's response: In order to continue the recovery process, we’d like to offer you the opportunity to provide additional information to the Google Account Recovery T |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | wdurham | 1/22/12 1:58 AM | The email you have received is usually sent to users who have completed the account recovery form and been unsuccessful in regaining access to their account. Have you completed and submitted an account recovery form? You don't mention having done so. |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | larryfj | 1/22/12 3:59 AM | wdurham: you answered your own question. I received that email BECAUSE I completed the account recovery form!Are you saying that it is entirely up to me whether I pay and get back in to my account or don't pay and never get back in? I would say that |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | wdurham | 1/22/12 6:43 AM | As I said, Larry, the choice is yours. If you want to accept personal additional help from the account recovery team at the vast cost of 30 cents, then go ahead and do it. If you do not want to, then continue your own attempts to recover the accoun |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | larryfj | 1/22/12 7:21 AM | wdurham: It isn't the 30 cents, although that is outrageous... they want a credit card! In other words, you are saying that if you don't pay up, you are on your own! That to me is no choice at all. If I could give them anything they are asking for, I |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | wdurham | 1/22/12 9:42 AM | Yes, every other service on earth does offer password and username reset. So does GMail. But such recovery depends on you having recovery information previously set up for that account. You clearly chose not to do that, because: 1. You have no pa |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | larryfj | 1/22/12 1:59 PM | I didn't keep records of when I got the account or when I first used it.They DO have my email but they haven't offered to send anything there.There is a security question but they didn't accept my answer.They don't have a cell number. I did try to c |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | wdurham | 1/22/12 10:41 PM | Larry - The whole point of the account recovery form is to establish that you are the genuine owner of the account. Google needs to be convinced of this before allowing you to regain access by resetting your password. So far, you have completed and |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | MsRavenn | 2/18/12 5:34 PM | I think it is is Scam Google charged successfully taking 19.99 off my roomates card for a digital order which never reached so far the people we ordered digital product from we contacted someone from google wallet who then said they would s |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | ljnotavailable | 2/18/12 6:26 PM | The problem is giving Google my credit card. They do not guarantee that after paying the "non fee" that they will actually reset the password. They only say that they will contact me. I can't give them any more information than the email I used to cr |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | wdurham | 2/19/12 12:23 AM | I don't know how to explain this more clearly. But I'll try one more time: 1. In cases of a lost password, where there is no other account recovery option, you need to complete an account recovery form - sometimes called a "Knowledge Test". 2. You a |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | eric__ | 4/8/12 12:55 PM | Actually, the fee that they offered to my friend was not $0.30, but $3.00. He does not have a credit card, so I paid it for him. A few days later Google sent him a link to a password recovery link that had a lifetime of just one hour. One hour! Once |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | gravi_t | 4/8/12 1:16 PM | Sorry eric, but while I understand you're upset, someone not knowing their own password is not Google's fault.As for the $0.30 vs. $3.00: the ¢30 recovery option is offered when an account is locked for age-related reasons. The $3 recovery option is |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | RichardG1 | 4/17/12 1:33 PM | Unfortunately wdurham and gravi_t are top contributor's and as such are going to side with Google. I think what you guys need to appreciate is that Google's reset password feature is NOT a standard reset password feature. I do appreciate Google's eff |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | gravi_t | 4/17/12 2:51 PM | Well, RichardG1, I am really sorry but I will have to contradict all your statements. Here we go: |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | ShockedBySecurity | 4/18/12 7:47 PM | Forums generally on support topics are what we all use nowadays when a software/vendor help page does not supply what we are looking for. We are looking to our “internet community” for help not to be attacked by negativity. User ljnotavailable was |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | wdurham | 4/19/12 1:53 AM | I must re-iterate once again. The fee that is being requested is not a fee to get your password reset. It is a nominal sum being asked - mainly in order to prove your bona fides, as a hacker would be unwilling to give Google his credit card number. |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | RichardG1 | 4/19/12 12:22 PM | Well you seem to be siding with them completely on this topic? You aren't accepting that perhaps the process has anything wrong with it? It's great that you're volunteers, but you haven't really helped out the original poster other than say it's his |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | RichardG1 | 4/19/12 12:33 PM | It's a hardly a nominal fee. 1 cent would be a nominal fee, or a dollar. If it were a case of deterring hackers from giving their credit card number, then the amount is irrelevant anyway! Also, you pay $4 if you want someone to call you about it, so |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | wdurham | 4/19/12 12:35 PM | I give in. You know it all and don't need any help. So just carry on, please, and do it your own way. I shall not interfere with you again. |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | The C Man (Elder Advisor - Mobile Laureate) | 4/19/12 12:43 PM | RichardG1, Do you have a problem or did you just feel it was right to have a rant at the TC's? I looked and the only problem I can find is you don't like the idea of confirmatory payments. Confirmatory payment are charged by the banks on those that |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | eric__ | 4/19/12 1:01 PM | Thanks for your offer gravi_t. I really appreciate it. However, given the uncertainty we decided to ditch the account and create a new one. This time, I did what Google's-representative-by-proxy, the Radio Shack smartphone seller, didn't do. I know |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | Q DONG | 4/19/12 8:03 PM | Yeah, it is disgusting. I had my mobile linked with google and secret question remembered, but still need to pay $3 and wait for up to 5 days to see "If I can get my account back or not". I'm not talking about money. What I got really frusstrated is |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | RichardG1 | 4/21/12 7:47 AM | |
| (unknown) | 5/17/12 10:21 PM | <This message has been deleted.> | |
| (unknown) | 5/17/12 10:22 PM | <This message has been deleted.> | |
| (unknown) | 5/17/12 10:32 PM | <This message has been deleted.> | |
| (unknown) | 5/17/12 10:34 PM | <This message has been deleted.> | |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | bettypro | 5/17/12 10:45 PM | |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | Doree | 5/18/12 8:53 AM | |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | jamtheman | 11/14/12 1:13 PM | |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | Fuzzy | 11/20/12 8:12 PM | |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | Briaros | 12/21/12 4:58 PM | |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | Briaros | 12/21/12 5:23 PM | |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | gravi_t | 12/23/12 1:34 AM | |
| Does google really charge $.30 to reset my password? This is outrageous! | Bozie Jumonville | 1/2/13 1:29 PM | |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | Barbara Rose | 1/7/13 2:13 PM | |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | bkc56 | 1/7/13 2:44 PM | |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | Briaros | 1/24/13 4:55 PM | |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | really-really-upset | 1/28/13 8:23 PM | |
| Re: Does google really charge $.30 to reset my password? This is outrageous! | Doree | 1/28/13 9:40 PM |