| my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/15/12 8:06 AM | my account was hacked in march. someone changed the recovery mail and enabled 2 step verification. i have many important data in my account. i have tried gmail account recovery form many times in past months. instead of any solution i get another lin |
| Re: my account has been hijacked and 2 step verification has been enabled | bkc56 | 7/15/12 2:05 PM | That's an offer for prioritized account recovery support (paid support). It's by invitation only, and totally optional so one can continue to use the (free) account recovery form if preferred. But either way one still has to prove ownership to reco |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/17/12 1:24 AM | thank you sir for paying attention to my problem. but i want to tell you that i have been filling out account recovery form since past 2 months but i am getting nothing. if i know the answer of my security question and other verification question. bu |
| Re: my account has been hijacked and 2 step verification has been enabled | bkc56 | 7/17/12 10:23 AM | Well, as I noted above, you have to be able to prove ownership of the account. If you can't, you may not be able to recovery it. Have you paid the fee and used the prioritized support yet? What was the result? |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/17/12 11:15 AM | sorry i dont have idea about prioritized support. kindly explain what is that? |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/17/12 11:20 AM | i know i have to prove my ownership. but how to do that?? i am answering all the quetions of account recovery form. but yet i m getting mail from google that they need more information to confirm my ownership. feeling helpless!! |
| Re: my account has been hijacked and 2 step verification has been enabled | bkc56 | 7/17/12 12:41 PM | It's the offer you got for paid support (you talked about Google asking for a credit card). |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/18/12 1:53 AM | i never talked to google asking for any credit card. though i have mails regarding credit card in my email account since i used to recharge some of my services online. its scary. i need help. is my credit card being used through my hacked account?? i |
| Re: my account has been hijacked and 2 step verification has been enabled | bkc56 | 7/18/12 10:25 AM | Let me try to get someone at Google to check on the status of this account recovery... |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/18/12 10:52 AM | thank you. i am waiting |
| Re: my account has been hijacked and 2 step verification has been enabled | bkc56 | 7/18/12 9:51 PM | I've been informed that you have been contacted by Google for more information on this account. |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/19/12 12:29 AM | Hi, Thank you for providing information about your account. We've investigated your claim, but we still have a few more questions before we can return this account to you. Please let us know of any additional information that could help us verify you |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/19/12 12:30 AM | i got this mail from google today. i have replied to that mail giving all my details. what am i supposed to do now?? |
| Re: my account has been hijacked and 2 step verification has been enabled | bkc56 | 7/19/12 12:44 AM | Wait a few days for a reply from Google. If you don't receive one, post here again so I can attempt to follow up. |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/19/12 8:48 AM | i think either they dont understand me, or i am not able to understand them. CAn you plz clarify my doubt: 1- When and where you created the Google Account 2- When and where you last accessed the account 3- Other Google services you use (and the appr |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/19/12 8:57 AM | you told me to wait for few days, but i got their reply mail soon i replied with my answer, stating that "my username might be reason" of the problem. No, its not. i know my username[mail-id] well and i am not confused. why cant they switch off 2 ste |
| Re: my account has been hijacked and 2 step verification has been enabled | bkc56 | 7/19/12 9:56 AM | Sorry, I don't understand. You received a request for more information and you replied with the best information you could. Did you receive another e-mail from Google after that reply? What did it say? |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/19/12 10:06 AM | yes after sending my answers i got a reply too. but it doesnt make any sense to me, thats why i asked you what mistakes i did while answering those questions?? this is what they replied........ Hi, Thank you for your patience. At Google, we take yo |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/19/12 10:16 AM | @bkc, sir, they sent me 2 emails like this today. both mails were identical and says the same. Regarding your reply, may i know what you didnt understand? i explained everything they asked. and what i replied to them. i am sorry to say, but nothing i |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/19/12 10:25 AM | @bkc56 Sir, one more thing. i created my account in beginning of 2009. i mean 3 years back. and i cant answer few questions accurately. i am providing my best possible answer. if google wants me to be accurate like computer, i am sorry, but i am a hu |
| Re: my account has been hijacked and 2 step verification has been enabled | bkc56 | 7/19/12 10:37 AM | OK, that probably means you did not provide enough information to prove ownership. I'm asking Google about the status, but all I can suggest to you is that you keep trying and do the best you can with the answers. I can't answer your questions about |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/19/12 11:25 AM | so you mean you cant help me?? should i stop posting here?? if you or people from google cant help, then kindly notify me. so that i can stop asking for any help from you all. about filling out recovery form, i want to say i have done it many times, |
| Re: my account has been hijacked and 2 step verification has been enabled | bkc56 | 7/19/12 1:27 PM | I'm waiting to hear back from Google and if they have any guidance. |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/20/12 7:26 AM | ok |
| Re: my account has been hijacked and 2 step verification has been enabled | bkc56 | 7/20/12 8:56 AM | OK, I heard back from Google. As the reply you receive (and posted above) clearly says, you didn't provide enough information to prove ownership of the account. All I can suggest is you follow the instructions and try harder to provide more, and mo |
| Re: my account has been hijacked and 2 step verification has been enabled | alan4040 | 7/20/12 9:42 AM | |
| Re: my account has been hijacked and 2 step verification has been enabled | bkc56 | 7/20/12 10:24 AM |