| Age Verification Requested? | kiamatthews | 6/20/12 11:03 AM | I received the following email today: "Hello, We've received a report that you are under the age of 13. We do not allow accounts to be created or used by anyone under the age of 13. To establish that you are 13 or older, please reply to this email an |
| Re: Age Verification Requested? | bkc56 | 6/20/12 11:18 AM | That is NOT from Google. If they think your account is under-age, it's locked. They do not send you an e-mail. It's some sort of phishing scam, probably for your ID since they don't appear to be asking for your password. |
| Re: Age Verification Requested? | kiamatthews | 6/20/12 11:32 AM | A few weeks ago someone sent a message to my email address via Apple's iMessage thinking it was his daughter. We went back and forth, with me telling him that I wasn't his daughter and him saying that he created this account for his daughter in Decem |
| Re: Age Verification Requested? | bkc56 | 6/20/12 1:29 PM | So what is the FROM and REPLY-TO address on the message? |
| Re: Age Verification Requested? | kiamatthews | 6/20/12 2:57 PM | From: Google Help <accounts...@google.com> There was no reply to. Checked the header and this was there - seems to be a valid Google IP. Received: from http://mail-pz0-f76.google.com (http://mail-pz0-f76.google.com [209.85.210.76]) by http://mx.google.com with ESMTPS id |
| Re: Age Verification Requested? | bkc56 | 6/20/12 3:50 PM | That does look legitimate. I'm going to point Google to this thread. As far as I know, they do NOT use e-mail for age-blocks so I still think it's phishing of some kind. |
| Re: Age Verification Requested? | bkc56 | 6/21/12 9:59 AM | OK, I've heard back from Google and that IS legitimate. You need to respond as directed. My initial posts were wrong. :-( It's not clear why I've never seen that before, or why I didn't even know it was possible (trying to figure that out). |
| Re: Age Verification Requested? | kiamatthews | 6/21/12 1:38 PM | I responded to the message asking if it were a legitimate request and I haven't heard back. I feel extremely uncomfortable sending a scan of my ID. How can I get a Google support representative to speak to me about this? |
| Re: Age Verification Requested? | Doree | 6/21/12 9:24 PM | Hey Kia, I understand your concern and am glad that you're so careful before sending out your personal information. I checked the email that was sent to you and can confirm that it is a legitimate email and you can ahead and reply, as per the instru |
| Re: Age Verification Requested? | kiamatthews | 6/22/12 7:08 AM | Thanks. Is there any way I can find out why my account was reported? I'm 30! |
| Re: Age Verification Requested? | bhuang | 6/25/12 2:25 PM | Hi kiamatthews, Thanks for your feedback. We sometimes receive reports from users saying that a certain account holder is under 13 years of age. When we receive these reports, we must follow up on them because we require Google Account users to be o |