| Existing Gmail account lockout, or so it appears. | keithbrook | 6/30/12 4:21 PM | Hi Folks I can't access another Gmail accountI have for which I've forgotten the password. If I ask for the password to be sent, I enter the account address and it tells me that username doesn't exist. So, I then try to register it and it tells me |
| Re: Existing Gmail account lockout, or so it appears. | bkc56 | 6/30/12 7:12 PM | See the following article about how to recover a lost or compromised account: http://gmailaccountrecovery.blogspot.com/ |
| Re: Existing Gmail account lockout, or so it appears. | keithbrook | 7/1/12 7:31 AM | Hi Many thanks for that. I've tried all the ideas on that link you sent me but I'm still in the vicious circle I was before. It says the account doesn't exist so I try to make it a new account and it says it already exists!! Do you see my problem? Th |
| Re: Existing Gmail account lockout, or so it appears. | bkc56 | 7/1/12 8:55 AM | It sounds like the account was deleted, and since account names are never re-used you can not created it again. Did you try the account recovery form (long form, lots of questions)? That's the only way to recover a deleted account (if it can be reco |
| Re: Existing Gmail account lockout, or so it appears. | keithbrook | 7/1/12 10:22 AM | I couldn't find the long form version. I kept being sent back to the three question page. Do you have a direct link? Thanks Keith |
| Re: Existing Gmail account lockout, or so it appears. | bkc56 | 7/1/12 11:37 AM | For problems getting to the account recovery form, try... Go to https://www.google.com/accounts/recoverySelect "I forgot my password"Enter the account name that you are trying to recoverSolve the CaptchaClick "Verify your Identity" at the bottom |
| Re: Existing Gmail account lockout, or so it appears. | keithbrook | 7/1/12 12:26 PM | Thanks bkc I've tried everything but I can't get to the multi-question page. Maybe we're in different parts of the world and looking at different versions of Google because the page you gave me asks 'I don't know my password' and after Captcha there' |
| Re: Existing Gmail account lockout, or so it appears. | bkc56 | 7/1/12 2:00 PM | Not that I know of. I guess you'll just have to experiment with the different paths and see what you can find. Google is always changing stuff so it's possible the above path has changed. |