| Someone has changed my google account password! | RKC7795 | 6/5/12 7:53 PM | Hello. Yesterday, I went to log into my gmail. Waiting to log in, a message appeared that my password had been changed (17) hours ago. (From when I tried to log on) I believe that whoever took my account also changed the phone number, because when |
| Re: Someone has changed my google account password! | bkc56 | 6/5/12 7:58 PM | Let me try to get you some help with this account. |
| Re: Someone has changed my google account password! | bkc56 | 6/6/12 2:25 PM | It seems there is some question about the name of the account you are trying to recover. Please submit the Account Recovery Form again using this ID you are posting from as the contact address. Post to this thread when you have done that so I can i |
| Re: Someone has changed my google account password! | jend1978 | 7/17/12 6:34 AM | I am having this same exact issue on my work account which is off...@hoxiechurch.com Can someone please help me!!! I am getting a little desperate and cannot seem to find the answers! I have tried the Account Recovery Form by clicking on the link t |
| Re: Someone has changed my google account password! | yaxalot | 7/17/12 7:24 AM | I have had this happen 3 times now and i have accounts that have personal information and each time they add there number and leave mine i am so mad that google cant keep there security up and they leave u with no way to contact them so getting in to |
| Re: Someone has changed my google account password! | bkc56 | 7/17/12 10:34 AM | jend1978, you do not have a Gmail account (@http://gmail.com), it's a Google Apps account (@http://hoxiechurch.com). That's why the Gmail recovery process won't work for you. You need to contact your Google Apps admin as they can reset your password for you. |
| Re: Someone has changed my google account password! | bkc56 | 7/17/12 10:36 AM | yaxalot, your problem is either failing to properly secure your account when you recover it, or not understanding how it's getting hacked (so you're allowing them to do it again and again). See the following article about how to re-secure an account |
| Re: Someone has changed my google account password! | jend1978 | 7/17/12 12:09 PM | Thank you bkc56! I was not the one who set up this account since it is a business account, so I have not the 1st clue on what I am doing. I do not have access to the back-up email, I didn't have time to get that changed. What do I need to do to ge |
| Re: Someone has changed my google account password! | bkc56 | 7/17/12 12:45 PM | Like I said above, you need to ask whoever has administration privileges to your Googla Apps account to reset the password on your e-mail address. There's someone who can create new accounts, and do other stuff to the account. Ask them. |
| Re: Someone has changed my google account password! | jend1978 | 7/18/12 5:10 AM | I wish I could, but I do not have access to that person They have left our business and the state with no forwarding information. I do believe they may have been the one that changed the password and the back up email. Do I have other options or |
| Re: Someone has changed my google account password! | jend1978 | 7/18/12 6:19 AM | If I am out of luck, then I need to know how to completely shut down that email! |
| Re: Someone has changed my google account password! | bkc56 | 7/18/12 10:31 AM | I guess you'll need to try and recover the admin account so you can make changes... Reset a Google Apps admin password: http://www.google.com/support/a/bin/answer.py?hl=en&answer=33561You can also try: https://www.google.com/a/cpanel/DOMAINNAME/Forg |
| Re: Someone has changed my google account password! | jend1978 | 7/18/12 11:37 AM | Thank you so much!! |