| Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 5/13/12 3:18 AM | I have one basic problem. Google support did not came back to me for the last 3 days. My main account has been disabled and I don´t know why. and I did not find the SLA...so I am complaining first. So I am looking for support. The following link sh |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | wdurham | 5/13/12 5:40 AM | Google doesn't offer any direct one-to-one support for the free GMail service. You have a comprehensive Help Centre, containing many different troubleshooters, and this Help Forum, where knowledgeable people will try to help you solve your problem. |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 5/14/12 1:44 AM | Hi, thanks for answering. Now I feel there is someone on the line. Thanks a lot ;) so I get this one: "Sorry, your account has been disabled." If you've been redirected to this page from the sign-in page, it means that access to your Google Accoun |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | wdurham | 5/14/12 1:49 AM | The link to the article referenced by bkc56 has moved, as the site where it was hosted has closed. This is the link you want. http://gmailaccountrecovery.blogspot.com/ However, it may not be of great help to you, as the main text is about recoveri |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 5/14/12 3:19 AM | I believe the account has been locked last Thursday 10 of May during the night. I tried to read my email from the official gmail iphone app. The things is that I work remotely so I usually access my gmail account from various IP addresses (VPN connec |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | wdurham | 5/14/12 3:38 AM | OK - so with the intervention of the weekend, there's still time to go before your account is likely to be reviewed after your appeal. If your account is still disabled in a couple of days, post again, and I will see if I can get the account checked. |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 5/14/12 3:45 AM | Thanks a lot, I am happy I can get someone to discuss the issue with. Thank you very much. I wish you a nice a weekend. Kind regards from Spain. Jimmy |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 5/15/12 7:58 AM | By the way, could it be that I am wrongly flagged ? my youtube account page says: "This account has been terminated due to repeated or severe violations of our Community Guidelines and/or claims of copyright infringement. " but I have only few videos |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | wdurham | 5/15/12 8:38 AM | Have you explained that in your appeal against the disablement? If not, then please submit another form and explain that. Is that statement visible publicly or only to you when you try to sign in? You are unlikely to get a statement from GMail as |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 5/15/12 10:07 AM | this statement is visible publicly ! ;( when I access to the directly youtube URL. so this is so wrong and I don´t know where to start. All I know is that I have globally requested using the contact form to restore my account by stating I did nothi |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 5/16/12 7:11 AM | Still no news from the support team. I am afraid about the data retention. How is the data retention policies? Is there a way to request and obtain a copy of my data? (I know there are some laws about such) I really do not know why my account has bee |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 5/16/12 5:41 PM | Hi, what is the next step ? what support can I get ? I am lost. |
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| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 5/16/12 6:11 PM | hi, what's going with the "contact form". It does not seem to work. Is there anybody reporting this indeed works and is a way to get in touch with support ? PD: yes Sarah, I have checked various google forums and I can see the same. Free services ar |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | wdurham | 5/16/12 11:37 PM | OK, Jimmy8 - it's now been almost a week since your account was disabled, so I will see if someone will check the status of your account for you. But do not expect a reply to your "Contact us" form - it says clearly at the top that you will not recei |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Doree | 5/17/12 1:12 AM | Jimmy8, I'm forwarding your case to the team. But please keep in mind, like wdurham pointed out, that we'll reach out to you only if we need more information from you, else it implies they confirmed the ToS violation and I'm sorry but you won't get |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 5/17/12 1:28 AM | thanks you both. When and where can I share my account details ? I have used the contact form many times (in spanish and english languages) without any chance. my social media blog and G+ account, my youtube and so on are offline for a full week now. |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Doree | 5/17/12 1:39 AM | Jimmy, we already have your details. We'll reach out to you if we need anything more. |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 5/22/12 4:30 AM | Hello Doree, do we have any feedback. I am certain I have not violated the TOS so I would like to know what is happening. They had certainly reviewed my blogs and youtube. But what is about my mail data ? If we are thinking about user education then |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 5/25/12 3:12 AM | Hi, what is the procedure to claim my data. I am ok if google does not want to enable my account and does not want to tell me why, then all I want is a copy of my data. There might be some laws to protect the consumers. We can claim our data to Face |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 6/3/12 3:17 PM | I am not really sure you had my details... I have never shared it here. |
| Re: Google support did not get in touch with me. Missing support feedback. I want to know. | Jimmy8 | 6/18/12 8:34 AM | amazing ethics... this is what we call a real customer care support services. damn... ;( |