| I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | tristan.wibberley | 2/8/12 11:16 AM | Explain your issue in full detail here: I have lost all means to use verification codes with my account - which the accounts support team will surely be able to get details of. My linked phone numbers are lost or deactivated. I am clearly unable to |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | wdurham | 2/8/12 1:44 PM | But first you must prove you are the owner of the account. And you apparently cannot do that to GMail's satisfaction. So rack your brains to remember more information, and try the account recovery form again. Verification codes and other info can |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | tristan.wibberley | 2/8/12 11:53 PM | Can I still get google to lock out the device specific password to prevent the non-owner of the account who has the phone from having access?And can I get them to use a previous email address to send a verification code to (eg, my work email)? Else t |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | wdurham | 2/9/12 12:23 AM | You raise a couple of issues here. First and foremost, when you set up 2SV, Google offered you two ways to protect your account in the event of losing your phone. 1. A back-up phone - which need not be a mobile, but can be a landline2. A printable |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | tristan.wibberley | 2/9/12 10:26 AM | Hm, not sure why my last reply got deleted. It was something like this: I have just moved and quietly reliable old google got left behind in the updating contact details queue. I have no backup mobile phone. I just got a new landline. I have lost th |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | tristan.wibberley | 2/9/12 11:11 AM | I can provide the accounts recovery team with details of service providers that have contacted me recently, my last addresses, my current address, details of travel with booking confirmations to that address. I'm sure can get staff with credentials a |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | wdurham | 2/10/12 12:40 AM | Google know that the person trying to recover the account - you - has another account at tristan-wibberly@work - but they do not know that you are the owner of the account you are trying to recover. The GMail account username may be similar, but tha |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | tristan.wibberley | 2/10/12 1:24 AM | You don't understand, when I attempt to recover they send an email to tristan....@work.com simply because that's my current or past recovery email address for the account I'm trying to recover. So that's coming from the account under review not from |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | wdurham | 2/10/12 2:32 AM | No, I didn't understand that the account you are receiving emails on is the actual recovery address registered with the account you are trying to recover. If you have now completed a recovery form using that address as your contact address, then th |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | tristan.wibberley | 2/10/12 10:46 AM | I hadn't used that address for contact because I wanted to use an old gmail address that was linked to provide another useful bit of evidence, however that's a good idea. I'll try that if this last attempt isn't successful. |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | tristan.wibberley | 3/3/12 6:39 AM | No luck yet. I just don't know what information will convince them - they won't even talk to me after so many tries - just a form letter "no, you don't get to have access [paraphrased]". They just keep sending email to my recovery address telling me |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | wdurham | 3/3/12 9:14 AM | Sorry, but if you are being repeatedly told that you have not provided enough information to prove you own the account you are trying to recover, then that is the case. I will ask someone to have a look at the account for you. But I don't hold out |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | wdurham | 3/5/12 10:04 PM | I've been informed that a follow-up questionnaire has been sent to you - so look out for the email, and be sure to reply with as much info as you can remember. |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | tristan.wibberley | 3/8/12 2:29 PM | wdurham, Thank you so much for prodding somebody to help. with a roughly freeform questionaire I was able to provide lots of details only the account holder could know. 2-step was turned off for me and my password+security question changed and I was |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | wdurham | 3/8/12 8:55 PM | That's excellent news! Now, if you decide to re-enable 2SV, do put all your backups in place so you don't have to go through this again. :-) |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | mdRafiq | 6/28/12 6:34 PM | Hi can you help me to get back my credential for my account?? some one hacked my account and put 2-step verification code for that account. Also change all recovery options and password. So that i cant log in to my account.. At the same time i have a |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | mdRafiq | 6/28/12 6:36 PM | Really great news ... I too want to get back my account. and i dont know how.. after your alast reply that you got your account only i hope i too get back to my account. |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | wdurham | 6/29/12 3:30 AM | To recover an account where all your details have been changed by a hacker, you must follow the account recovery procedure. Start here: http://www.google.com/accounts/recovery |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | saif faisal | 8/6/12 7:44 PM | sir.plz some one help me.someone hack my account change my password change my phone number.but i have my recover email address.when i reset password to my recover email address,when i clink the link its say phone code.but someone change phone.but i d |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | wdurham | 8/7/12 12:13 AM | saif faisal - Please post your own question giving clear details of your problem. |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | saif faisal | 8/10/12 3:06 PM | wdurham dear sir.some one hacked my account.I have lost use verification phone codes with my account.and i dont have phone.i have only recovery address email address.sir i can resset password to recovary email address.sir im waiting for your answer. |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | saif faisal | 8/10/12 7:17 PM | wdurham dear sir when i resset password it say phone code,look like this Enter the verification code sent to your phone number ending in 31. Enter code: Trust this computer New! We won't ask you for a code again when we recognize one of your trusted |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | wdurham | 8/11/12 12:03 AM | Please post a NEW question of your own - I can't help you if you are using somebody else's thread. Click the big red button POST A QUESTION |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | saif faisal | 8/11/12 8:27 AM | ok sir...http://productforums.google.com/forum/#!category-topic/gmail/share-and-discuss-with-others/account-access-and-safety/google-chrome/URUiL5bfS4U/overview |
| Re: I have lost my phone and my backup verification codes. Automated recovery process says I must remember more details. | wdurham | 8/12/12 12:35 AM | Thanks, saif faisal - I see you are already receiving assistance for your new question. |
| Re: I have lost my phone and back up verification codes . Account recovery! Please help | Matt.trevino | 11/20/12 12:46 AM | |
| Re: I have lost my phone and back up verification codes . Account recovery! Please help | wdurham | 11/20/12 10:23 PM |