| How to remove a libelous review from Google checkout | xjr1300 | 3/3/12 12:10 PM | Hi, We have recently received a defamatory review from a customer through Google Checkout. The customer gave us no opportunity to help him with his problem and the first email he sent us was abusive. He has now posted, what we regard as a libelous |
| Re: How to remove a libelous review from Google checkout | EdSF | 3/3/12 1:27 PM | Google Checkout Help -> Ratings and Reviews |
| Re: How to remove a libelous review from Google checkout | xjr1300 | 3/3/12 1:39 PM | Hi EdSF, Thank you for your reply, but I'm aware of this page and it's no help whatsoever. It says if there is a libelous review to 'Contact Us' but when you click the 'Contact Us' link it takes you through a couple of questions and there is nothin |
| Re: How to remove a libelous review from Google checkout | EdSF | 3/4/12 11:08 AM | The link outlines more options than just contacting Google. If you opt to do contact Google, you have to go through it. Just complete the process so you can get an email exchange with a Google representative. |
| Re: How to remove a libelous review from Google checkout | xjr1300 | 3/5/12 1:48 AM | Hi EdSF, Yes, but there's no option for anything remotely similar to removing a libelous post. I went through with one of the options though and have had no reply as yet. Does anyone have any ideas on how to contact Google Checkout support?? |
| Re: How to remove a libelous review from Google checkout | EdSF | 3/5/12 7:23 AM | A review for an order will be related to an order, correct? You can provide your order number with the customer. That link is the way to contact official Google Support (there is no other way)..... |
| Re: How to remove a libelous review from Google checkout | ourLOL | 3/5/12 10:25 AM | Admittedly I had a different problem, but like you I couldn't find a question which related to the issue I wanted to speak to the support team about. In the end I just picked one of the options (almost at random) and waited for a response from googl |
| Re: How to remove a libelous review from Google checkout | xjr1300 | 3/12/12 12:51 PM | Well, it's now been TEN DAYS since I've contacted Google Checkout support and, despite TWO reminders to them, guess what? They haven't bothered to reply to this VERY IMPORTANT issue!! What do I do next?? 1. Get my lawyer onto it? 2. Drop Google Ch |