|Shipping International Safe?||patchme||12/8/10 1:36 PM|
I just switched my website's primary payment processor to Google Checkout from Paypal due the outrageous limitations and restrictions Paypal uses.
Right now, I am new to Google Checkout, I wanted to know how to prevent myself from being a victim of fraudulent buyers. I ship majority of my items with USPS First Class Parcel w/ Delivery Confirmation and USPS Priority Mail.
Sometimes I get international orders and my items weigh all less than 1lb. What would be the best way to ship the item? Air mail would probably be the cheapest but I don't believe there is tracking other than showing it was received by USPS. How does Google Checkout look at this when dealing with a dispute or chargeback? Majority of the time they don't show the item was delivered just received at customs or at the post office.
Please let me know any times with dealing with fraudulent buyers, as I hope this is a much better experience than Paypal.
|Re: Shipping International Safe?||EdSF||12/8/10 5:50 PM|
On a personal note - don't expect things to be different between 3rd party services (Google, PayPal, Amazon). It's pretty much standard across the board - nobody will claim to protect merchants for all types of transactions. The bottom line is that (online/non-face to face/card not present) credit card transactions always carry inherent risk....
|Re: Shipping International Safe?||patchme||12/8/10 6:02 PM|
I understand that, and read the policy. However, doesn't answer my concern.
|Re: Shipping International Safe?||EdSF||12/8/10 6:12 PM|
Your question is about fraudulent buyers, disputes (non-delivery claims, etc.), chargebacks, etc., and how Google treats such. All of that is answered by their Payment Guarantee Policy, which is the link above. It's very specific, the order is either eligible based on their policies, or its not.
|Re: Shipping International Safe?||Mini-Mint||6/6/12 10:54 AM|
I also read the policy and the requirement to provide delivery proof has a major problem for International delivery. Many countries don't provide this service or the costs are prohibitively high. So either we stop all International shipping or charge the buyers the additional expense (which would kill many small buys).. I believe that Google knows that delivery proof is not available for many International countries and this will allow for "non-delivery" fraud. This policy must be revised to PROTECT the seller from this intentional Fraud. This is one of the reasons that I left ebay and paypal. If Google wants to be a major player they must protect the sellers (who generated their salaries). I look forward to any reply from Google that is not the standard auto-reply
|Re: Shipping International Safe?||EdSF||6/7/12 7:13 AM|
Your comment is can be simplified as "I want some service to cover me from all risks" - there is no such payment service.
If you want some insurance based on shipping/freight risks, then that phrase says it all - look for insurance services from carriers (UPS, FedEx, USPS). Of course it will cost you more. How you work that into your business model is something you have to figure out (absorb/subsidize or pass charge to customers) - exactly as you said, stop or charge.
Every merchant has gone through similar (business) questions - how they decide is based on their risk threshold.