| Video chat not working - video replaced with profile photo | Art Morgan | 2/8/12 2:37 PM | In the last few weeks video chat broke for everyone in our organization (we use Google Apps for Education). The audio works, but instead of seeing video we only get the profile photo of the other person (see attached screenshot). |
| Re: Video chat not working - video replaced with profile photo | Art Morgan | 2/8/12 2:40 PM | To expand on this, Google claims they have not heard reports of this problem for others, and they also say they don't support Google Chat. It seems hard to believe though that it would start happening to at least 6 of us at the same time and it not |
| Re: Video chat not working - video replaced with profile photo | Nina B | 2/12/12 5:48 AM | I've been having a similar problem. I have a Macbook running Mac OSX v.10-6-8. I was using an older version of Firefox. A few weeks ago I was unable to see or hear the other person on Google video chat, but they could see and hear me, and I could als |
| Re: Video chat not working - video replaced with profile photo | Cadhla | 2/17/12 2:04 PM | I've had the same problem. I can see and hear people who video chat me, but none of them have visual of me, nor can they hear me. I've gone to "settings" and "verify your settings" for chat, and the test-runs for my video and audio work fine, so ther |
| Re: Video chat not working - video replaced with profile photo | Craig Long | 2/17/12 7:22 PM | Make sure Google Talk Plugin is listed as an Allowed Program or Feature in your Firewall. |
| Re: Video chat not working - video replaced with profile photo | Craig Long | 2/18/12 7:42 PM | Required ports: http://support.google.com/talk/bin/answer.py?hl=en&answer=27930 |
| Re: Video chat not working - video replaced with profile photo | jnewell384 | 2/20/12 10:39 AM | How does one do that? My wife has never had this problem on her computer, and her live video chat shows up on other people's laptops. I'm running Mac OS 10.6. Mine was working until a few months ago. Now I can hear but not see anyone on video chat. T |
| Re: Video chat not working - video replaced with profile photo | Craig Long | 2/20/12 9:17 PM | I can't see/hear my friend: http://support.google.com/chat/bin/answer.py?hl=en&answer=162045 |
| Re: Video chat not working - video replaced with profile photo | Usanga | 2/21/12 8:11 AM | I've been having the exact problem for at least a month and I tried all the troubleshooting methods suggested by Google and nothing works. I have a Macbook Pro and I'm running OSX 10.6.8. My firewall isn't the issue because the Google plugin isn't b |
| Re: Video chat not working - video replaced with profile photo | peter.a.montero | 2/24/12 8:32 PM | I am invisible on video chat; I can see video of & hear the other party, but they can only hear me & see the photo associated with my signature. This doesn't feel like something that's linked to a particular computer, OS or browser (well, maybe not o |
| Re: Video chat not working - video replaced with profile photo | peter.a.montero | 2/25/12 1:15 PM | Craig,I'm tired of "experts" posting Troubleshooting links that, in most cases, I've already tried or, if I haven't, are just shots in the dark to solving something that is a real problem. I'm convinced it's a bug on Google's end and it would be grea |
| Re: Video chat not working - video replaced with profile photo | Craig Long | 2/25/12 3:00 PM | Google has no technical support that I know of and you will not get any technical support you need for free. I don't know if you could pay Google for support. Why don't you take your computer to a local shop. If they can get it to work with what y |
| Re: Video chat not working - video replaced with profile photo | peter.a.montero | 2/25/12 5:44 PM | If this was a problem with my computer, that would be one thing but this is an issue with my account. My wife uses the same computer to successfully video chat. I've logged into both accounts on the same computer, using a variety of ISPs and, regardl |
| Re: Video chat not working - video replaced with profile photo | peter.a.montero | 2/25/12 5:44 PM | If this was a problem with my computer, that would be one thing but this is an issue with my account. My wife uses the same computer to successfully video chat. I've logged into both accounts on the same computer, using a variety of ISPs and, regardl |
| Re: Video chat not working - video replaced with profile photo | scott-42 | 2/25/12 5:55 PM | It seems my account is having the same problem here which is really annoying because it was working fine for months. I've tested this on Mac OS X 10.7.3 and 10.6.8 with flash 10 and flash 11 and no combination seems to change the profile picture issu |
| Re: Video chat not working - video replaced with profile photo | Lebrian | 2/26/12 12:26 PM | I have the same problem! my camera works on ichat but not the google chat... |
| Re: Video chat not working - video replaced with profile photo | Lebrian | 2/26/12 12:30 PM | I was using chrome and it didn't work, then I switched to firefox and it worked. |
| Re: Video chat not working - video replaced with profile photo | MacBookPro | 2/26/12 1:11 PM | Same problem here... I have Mac running Lion OS and can not see video while my wife's Mac runs Snow Leopard and no problem with video at all. Skype and ooVoo work well for me... so it must be Google's bug... |
| Re: Video chat not working - video replaced with profile photo | KatherineG | 2/26/12 8:27 PM | Hi all, Sorry to hear about your frustration with this issue. I have heard some similar reports, and know that users are finding success with the following workaround in some cases: Go to the Labs tab in Gmail Settings > enable video enhancement fea |
| Re: Video chat not working - video replaced with profile photo | scott-42 | 2/26/12 11:30 PM | I've tried with and without the labs video enhancement and it still doesn't work. Browsers: Firefox 10.0.2, Chrome 17.0.963.56, and Safari 5.1.3 (7534.53.10) OS: Mac OS X 10.7.3 plugin version: Google Talk Plugin v2.6.1.5251, Google Talk Plugin Vide |
| Re: Video chat not working - video replaced with profile photo | Craig Long | 2/27/12 12:47 AM | People have had success with this for about a year: https://skydrive.live.com/?cid=73c82b3219805538&id=73C82B3219805538%21532 |
| Re: Video chat not working - video replaced with profile photo | KeithR | 2/27/12 7:55 PM | @PMontero: "I work in product development for a car company and, personally, I'd be horrified if my company had issues with it's product and left it's customers to figure it out for themselves."I'm guessing your company's products cost a little more |
| Re: Video chat not working - video replaced with profile photo | peter.a.montero | 2/28/12 4:00 AM | Maybe, but Gmail's "cost to me" doesn't make it any easier to stomach if it's so indispensible to me (or as indispensible as Google would like it to be to me). There's also the issue of Google's business model to consider; the money is made by gainin |
| Re: Video chat not working - video replaced with profile photo | KatherineG | 3/1/12 6:08 PM | Hey all, Please continue to try the various workarounds, including reinstalling the plugin as it is updated frequently to accomodate updates to the plugin and fixes to issues. You may also want to make sure that you have the bandwidth requirements m |
| Re: Video chat not working - video replaced with profile photo | macmanrh7 | 3/2/12 12:15 AM | Same problem here, using Linux and Chrome. Now, it did work perfectly until some days ago, and on my laptop it still does. What is up, Google? |
| Re: Video chat not working - video replaced with profile photo | Mreoso | 3/16/12 11:08 AM | |
| Re: Video chat not working - video replaced with profile photo | justin.seiferth | 3/26/12 6:02 PM | |
| Re: Video chat not working - video replaced with profile photo | FOUND A SOLUTION | 3/29/12 7:44 PM | |
| Re: Video chat not working - video replaced with profile photo | g92037 | 3/29/12 8:09 PM | |
| Re: Video chat not working - video replaced with profile photo | KatherineG | 3/29/12 11:32 PM | |
| Re: Video chat not working - video replaced with profile photo | g92037 | 3/30/12 8:37 AM | |
| Re: Video chat not working - video replaced with profile photo | KatherineG | 3/31/12 11:42 PM | |
| Re: Video chat not working - video replaced with profile photo | macmanrh7 | 4/1/12 12:54 AM | |
| Re: Video chat not working - video replaced with profile photo | Ktate | 4/6/12 5:59 AM | |
| Re: Video chat not working - video replaced with profile photo | JmKlahr | 4/15/12 9:08 AM | |
| Re: Video chat not working - video replaced with profile photo | KeithR | 4/17/12 7:51 PM | |
| Re: Video chat not working - video replaced with profile photo | jdubb247 | 4/18/12 12:00 PM | |
| Re: Video chat not working - video replaced with profile photo | KeithR | 4/18/12 6:23 PM | |
| Re: Video chat not working - video replaced with profile photo | technojunkie | 4/25/12 11:54 AM | |
| Re: Video chat not working - video replaced with profile photo | KatherineG | 4/25/12 5:09 PM | |
| Re: Video chat not working - video replaced with profile photo | LeonvanHeerden | 5/7/12 9:17 AM | |
| Re: Video chat not working - video replaced with profile photo | technojunkie | 5/7/12 10:21 AM | |
| Re: Video chat not working - video replaced with profile photo | HFilby | 5/23/12 6:23 PM | |
| Re: Video chat not working - video replaced with profile photo | HFilby | 5/23/12 6:24 PM | |
| Re: Video chat not working - video replaced with profile photo | HFilby | 5/23/12 6:31 PM | |
| Re: Video chat not working - video replaced with profile photo | Denny101 | 7/16/12 3:39 PM | |
| Re: Video chat not working - video replaced with profile photo | dashawn | 7/17/12 8:32 AM | <This message has been deleted.> |
| Re: Video chat not working - video replaced with profile photo | dashawn | 7/17/12 8:33 AM | <This message has been deleted.> |
| Re: Video chat not working - video replaced with profile photo | queenofit | 11/5/12 5:48 PM | |
| Re: Video chat not working - video replaced with profile photo | Craig Long | 11/5/12 10:44 PM | |
| Re: Video chat not working - video replaced with profile photo | KeithR | 11/6/12 1:51 AM |