| I can't see my call phone option in the chat box (I do live in the lower 48 states) | AMC02 | 6/20/12 6:33 PM | I have assigned a Google Voice number to my office account. I have it configured properly and the Google voice and video chat plugin installed on my end. They manage the account and my IT guy is really slammed and doesn't have the time to delve into |
| Re: I can't see my call phone option in the chat box (I do live in the lower 48 states) | KeithR | 6/20/12 7:22 PM | Can you see your list of contacts in the Chat pane or is the list too short? If your chat list looks like this screen shot, you need to drag the separator (red arrow) up to see more of the list. |
| Re: I can't see my call phone option in the chat box (I do live in the lower 48 states) | AMC02 | 6/20/12 7:40 PM | Hi Keith, Thanks for your response. I'm afraid that's not the issue... As of right now, the list contains only me and one other person. The problem has something to do with accessing the voice and video chat plugin I think. If I go to the settings on |
| Re: I can't see my call phone option in the chat box (I do live in the lower 48 states) | KeithR | 6/20/12 10:45 PM | I don;t recall a button anywhere named Enable outbound calls. You might be referring to options in Google Voice rather than Chat. What's the URL of the page where you see this button? |
| Re: I can't see my call phone option in the chat box (I do live in the lower 48 states) | AMC02 | 6/21/12 4:32 AM | Hi Keith, I find that button under these settings. https://mail.google.com/mail/u/0/?shva=1#settings/chat |
| Re: I can't see my call phone option in the chat box (I do live in the lower 48 states) | KeithR | 6/21/12 4:46 AM | Hmm. I should have had a look instead of relying on memory. So you open several accounts in the same browser and on the same machine and all but one of them show the voice and video settings? First thing to try is to clear cache and cookies. The c |
| Re: I can't see my call phone option in the chat box (I do live in the lower 48 states) | AMC02 | 6/21/12 5:12 AM | Keith, That was the first thing that I tried. I've included two screenshots so you can see the one that's working and the one that's not. The only difference is that I manage one account and one of the companies that I work for manages the other. The |
| Re: I can't see my call phone option in the chat box (I do live in the lower 48 states) | KeithR | 6/23/12 10:34 PM | Have you checked with the company's domain administrator? It is possible to disable features selectively in Google Apps. |
| Re: I can't see my call phone option in the chat box (I do live in the lower 48 states) | AMC02 | 6/24/12 6:12 AM | That was my whole point with this post. I'm certain that they have disabled some functionality. They are being less than responsive to my requests for help and I wanted to know if any of you knew exactly what needed to be enabled. I wanted to just em |