| Google compliance hurts my business | KristineAtPuroClean | 6/2/12 7:13 AM | Last Friday I updated our Google Maps and Google places listing to be compliant with the new Penguin rules. Google then took away our old listing and reposted a new listing - WITHOUT OUR POSITIVE REVIEWS. Now we can't even be found for organic search |
| Re: Google compliance hurts my business | treebles | 6/2/12 10:47 AM | The Penguin update affects web site ranking and has little to do, if anything, with Local rankings. There are a lot of problems with reviews described on this post and nothing can be done to get them back if they do not reappear by themselves. Regar |
| Re: Google compliance hurts my business | Linda Buquet ~ | 6/2/12 10:52 AM | Totally agree with treebles! Penguin does not have anything to do with Google maps or Places listings. Just organic issues with your web site. Since you were obviously misinformed my big question is WHAT did you change? If you made a significant chan |
| Re: Google compliance hurts my business | KristineAtPuroClean | 6/26/12 6:44 AM | Changes were made to our business address. On May 25th. That evening we received a call from google to verify the changes. As of today's date, our listing has STILL NOT BEEN ACTIVATED! It is STILL pending/being reviewed. Our address is: PuroClean Eme |
| Re: Google compliance hurts my business | treebles | 6/26/12 7:15 AM | If you are going to wait for Google to correct its own mistakes you will be waiting for a long time. I cannot find a record for your company on Google Maps, but there is a record for a related business at that address on Map Maker. http://goo.gl/FVE |
| Re: Google compliance hurts my business | KristineAtPuroClean | 6/26/12 12:08 PM | That is exactly what I found today. No, this is NOT our business. I tried to update our listing according to the GOOGLE requirements. We ALWAYS do business at the sight of a loss (fire, water, mold, etc.) That address is our business address and we N |
| Re: Google compliance hurts my business | treebles | 6/26/12 1:46 PM | If the verified listing was put in pending status after the Google call and you feel that the listing complies with the Places quality guidelines you should contact Places support through this online form. Select the option My listing no longer appea |
| Re: Google compliance hurts my business | KristineAtPuroClean | 6/27/12 6:09 AM | Our account is still pending for over 4 weeks now . . . . There is nothing on our account listing that could remotely be related to "spamming" google. I wouldn't know how to do that if I tried - I'm not that technologically savvy. I have tried contac |
| Re: Google compliance hurts my business | Linda Buquet ~ | 6/27/12 9:33 PM | Did you specifically do what treebles suggested in his post right above your last one? That's really your best hope. If you did submit? What day? Because that method normally gets a reply when others don't. But as he said it can take a week or two be |
| Re: Google compliance hurts my business | KristineAtPuroClean | 6/28/12 6:19 AM | Did everything Treebles suggested . . . still waiting. Submitted on May 25. Submitted again weekly for the last 3 weeks. I think 4 weeks to wait is excessive |
| Re: Google compliance hurts my business | jim.jaggers | 6/28/12 8:42 AM | You submitted a request at this link http://support.google.com/places/bin/static.py?hl=en&ts=1386120&page=ts.cs On May 25, and 3 times subsequently, and have received no replies to any of those submissions? That is very surprising, while that link |
| Re: Google compliance hurts my business | JoeSnowdon | 6/28/12 10:35 AM | @KristineAtPuroClean: Why are they trying to hurt small business? I don't think it's accurate to accuse Google of "trying" to hurt anyone's business. There is no one sitting in some office somewhere conceiving of ways to hurt business. That just does |
| Re: Google compliance hurts my business | KristineAtPuroClean | 6/28/12 11:59 AM | Hi Joe! And thank you for your input. I'm not an engineer. I'm a business owner in a very competitive market. We play by the rules, even when Google changes them. Not so for many of our competitors. I can appreciate Google trying to do "something." B |
| Re: Google compliance hurts my business | KristineAtPuroClean | 6/30/12 7:45 AM | Please see attached file. This was copied from Google places today 6-30-12 Our account has been pending since 5-25-12 Is there anyone out there who can help? |
| Re: Google compliance hurts my business | KristineAtPuroClean | 6/30/12 7:46 AM | Yup! Did everything treebles suggested. Still waiting (see attached - printed from the Google places site this am) Anything else I can do? Anyone out there have any other suggestions? |
| Re: Google compliance hurts my business | Flash (RER) | 6/30/12 10:11 AM | My apologies, this is the first time I've looked at this thread. You need to quit using a UPS store as your address and provide your real address. To fix this, mark the UPS listing as closed. Create a new listing with your real address. If you don' |
| Re: Google compliance hurts my business | Linda Buquet ~ | 6/30/12 10:40 AM | @Gregg I admit I didn't check the address before because she said she hid it and I assumed it was home address. |
| Re: Google compliance hurts my business | KristineAtPuroClean | 7/2/12 9:02 AM | Dear Flash, That UPS store IS our real legal address and has been for almost 5 years now. We use that address due to requirements from our franchisor to have an office in our license area. Because we service all of the Delaware Valley, we use that a |
| Re: Google compliance hurts my business | KristineAtPuroClean | 7/2/12 9:12 AM | Dear Linda, Many thanks for taking the time to write - I appreciate your support! I don't think that we were breaking the rules. As a matter of fact, we updated our listing according to Google's rules. And, that's when we got put in "pending" status |
| Re: Google compliance hurts my business | SQLPerformance | 7/2/12 9:32 AM | I would have thought google would verify you at your home/depot address if you hid its address. Google are looking at locations on the Map but do allow service area businesses to verify and then using the Service Area features specify the actual serv |
| Re: Google compliance hurts my business | Flash (RER) | 7/2/12 9:45 AM | You most certainly were breaking the rules, and so no one has done anything wrong onto you. Here is the rule, straight from the guidelines: - Do not create a listing or place your pin marker at a location where the business does not physically exist |
| Re: Google compliance hurts my business | KristineAtPuroClean | 7/2/12 2:23 PM | I still don't understand. We have a physical address and a physical presence and we do work throughout Philadelphia. I thought that was why the updates were instituted. We are like plumbers. We go where the work is. People don't go to the plumber's s |
| Re: Google compliance hurts my business | Flash (RER) | 7/2/12 2:31 PM | A mailbox is virtual address, you do not exist there. Where is your physical presence? Where do you keep your equipment and do your books? |
| Re: Google compliance hurts my business | KristineAtPuroClean | 7/2/12 2:39 PM | The equipment is stored and the books are done at home - outside Philadelphia. One of the restrictions of our franchise license is that we may not advertise a business location other than the one specified on our license. Our license is for North eas |
| Re: Google compliance hurts my business | SQLPerformance | 7/2/12 2:42 PM | You hide your address on the Places listing and by choosing the Service Area option and the Named locations it will show a map with your franchise area exactly outlined within the accuracy of the Place Names or Zip Codes. |
| Re: Google compliance hurts my business | KristineAtPuroClean | 7/2/12 2:43 PM | |
| Re: Google compliance hurts my business | Flash (RER) | 7/2/12 2:47 PM | |
| Re: Google compliance hurts my business | KristineAtPuroClean | 7/3/12 6:00 AM | |
| Re: Google compliance hurts my business | KristineAtPuroClean | 7/3/12 6:01 AM | |
| Re: Google compliance hurts my business | jim.jaggers | 7/3/12 8:19 AM | |
| Re: Google compliance hurts my business | Linda Buquet ~ | 7/3/12 9:12 AM | |
| Re: Google compliance hurts my business | KristineAtPuroClean | 7/3/12 11:59 AM | |
| Re: Google compliance hurts my business | Flash (RER) | 7/3/12 12:16 PM | |
| Re: Google compliance hurts my business | jim.jaggers | 7/3/12 12:17 PM | |
| Re: Google compliance hurts my business | KristineAtPuroClean | 7/4/12 4:30 AM | |
| Re: Google compliance hurts my business | Linda Buquet ~ | 7/4/12 9:30 AM | |
| Re: Google compliance hurts my business | KristineAtPuroClean | 7/5/12 6:30 AM | |
| Re: Google compliance hurts my business | jim.jaggers | 7/5/12 11:10 AM | |
| Re: Google compliance hurts my business | KristineAtPuroClean | 7/5/12 12:20 PM | |
| Re: Google compliance hurts my business | KristineAtPuroClean | 7/5/12 12:21 PM | |
| Re: Google compliance hurts my business | Flash (RER) | 7/5/12 12:34 PM | |
| Re: Google compliance hurts my business | jim.jaggers | 7/5/12 2:06 PM | |
| Re: Google compliance hurts my business | Joe Sweeps | 7/11/12 12:44 PM | |
| Re: Google compliance hurts my business | Linda Buquet ~ | 7/11/12 12:51 PM | |
| Re: Google compliance hurts my business | Joe Sweeps | 7/11/12 12:57 PM | |
| Re: Google compliance hurts my business | 1anonymus | 9/19/12 11:46 AM | |
| Re: Google compliance hurts my business | jim.jaggers | 9/19/12 12:50 PM | |
| Re: Google compliance hurts my business | JoeSnowdon | 9/19/12 3:08 PM |