| I signed up for Google Business Apps but never used it. The annual renewal is coming up. | mbrown4931 | 4/29/12 11:18 PM | Domain Name: cantaracellars.comUsers Affected: AllProblem Description: How can I stop this service we've never verified or used?Steps to Reproduce: |
| Re: I signed up for Google Business Apps but never used it. The annual renewal is coming up. | Brett Freer | 4/30/12 1:49 AM | I recommend you go to your domain control panel -> domain settings -> billing information -> renewal, and turn off the automatic renewal. Check the link below for the complete instructions on deleting your domain from Google Apps - http://support.goo |
| Re: I signed up for Google Business Apps but never used it. The annual renewal is coming up. | mbrown4931 | 4/30/12 11:00 AM | I feel I'm in the movie Catch-22. I've never been able to verify my domain, thus never got a PIN, so I can't talk to Google Support about my situation. I now use Microsoft Office 365 and love it. I just want out of Google App. PS: You can't "delete" |
| Re: I signed up for Google Business Apps but never used it. The annual renewal is coming up. | Derek_R | 4/30/12 11:40 AM | m, You should be able to login to the GApps dashboard if you had at least one administrator account. If not, you need to Reset Administrator Password, take control of your domain, then delete domain from GApps. This maybe impossible, if you've change |
| Re: I signed up for Google Business Apps but never used it. The annual renewal is coming up. | mbrown4931 | 4/30/12 11:43 AM | Exactly The trick here is to actually speak with someone at Google. Which was the original problem with the Google service and why I moved to Office 365. Thank you for your thoughts. |
| Re: I signed up for Google Business Apps but never used it. The annual renewal is coming up. | Derek_R | 4/30/12 11:50 AM | Which you have . . . . Definitely, Catch 22 . . . . Brett, I think you need to flag this for Ricky to delete the domain manually. It's impossible for the user, when the nameservers are set to Microsoftonline. You would need to rewind everything. |
| Re: I signed up for Google Business Apps but never used it. The annual renewal is coming up. | Derek_R | 4/30/12 12:05 PM | m, Pity about that experience . . . . It's usually quite simple to sort out domain verification problems. BTW I have it on good authority, that it's possible to run both on the same domain :-) (if you know what you're doing :-) Speak to jassrob fo |
| Re: I signed up for Google Business Apps but never used it. The annual renewal is coming up. | Derek_R | 4/30/12 12:25 PM | PS Brett's in Sydney, so he might not read this till the morning. So a little patience is required for deletion to happen. |
| Re: I signed up for Google Business Apps but never used it. The annual renewal is coming up. | Brett Freer | 4/30/12 2:15 PM | Thanks Derek. I have flagged the issue for an Advisor to assist. |
| Re: I signed up for Google Business Apps but never used it. The annual renewal is coming up. | Advisor Ricky | 4/30/12 2:34 PM | Hi mbrown4931, You should be able to contact our support team via email by following the steps I posted here. Basically, it's the admin password reset flow, but since you're not going to verify your domain, at the end you'll get a link to email our s |