| Not active, waiting for payment | spangberg | 5/17/12 6:59 AM | Hi! Me and my familys emails hasn't worked for 6 days. I got no message from google or anything. I have paid my domain-supplyer Binero AB. When i'm logged in at my Google apps control panel for my domain it says right under core services and E-mail " |
| Re: Not active, waiting for payment | TITO DUTTA | 5/17/12 10:28 PM | I think the question is related to Google Apps. Going to move it there. |
| Re: Not active, waiting for payment | spangberg | 5/19/12 5:56 AM | Okey, so... whats the answer? Update: I've started to receive some e-mails when i updated the MX-posts. But, the original problem still stands. "Inactive, awating payment" it says right under E-mail! Why? |
| Re: Not active, waiting for payment | Arshana | 5/19/12 6:05 AM | Payment reflection takes place if its an offlline order. |
| Re: Not active, waiting for payment | spangberg | 5/19/12 6:26 AM | I haven't done any order. I've never paid for the services at all. Has it started to cost money to have google apps for your domain? |
| Re: Not active, waiting for payment | Arshana | 5/19/12 6:53 AM | Google Apps standard edition comes for free, however if you have upgraded to business edition it will cost you 50$ per user per year. Can you confirm if you have not signed up for trial of business edition? |
| Re: Not active, waiting for payment | spangberg | 5/19/12 7:09 AM | No i can't confirm but i surely don't want the trial business edition. How do i remove that in case that i've accepted the free trial? |
| Re: Not active, waiting for payment | Arshana | 5/19/12 7:16 AM | Please refer to steps on http://support.google.com/a/bin/answer.py?hl=en&answer=60755 |
| Re: Not active, waiting for payment | LMckin51-Power Poster | 5/19/12 7:58 AM | Did you verify your account.? also did you try purchase your domain from Google before.? |
| Re: Not active, waiting for payment | spangberg | 5/19/12 2:23 PM | It seemed like I never upgraded to the 30 day free trial version. Because there was no "Cancel Google Apps for Business link." Only a "Upgrade to Google Apps for Business link.". I didn'nt try to purchase my domain from google. I bought it from Biner |
| Re: Not active, waiting for payment | Arshana | 5/19/12 7:53 PM | Hi, Then its most likely a case where you or someone upgraded the domain to a business edition under trial and no payment information was entered so at the end of the trial the domain was suspended. It is important to setup a Billing and Payment plan |
| Re: Not active, waiting for payment | spangberg | 5/20/12 4:16 AM | I called google support. This problem where it under "E-mail" says "Not active - awaiting payment" is just a problem for swedish users. It's only estetic, and they're working on it so it doesn't affect anything. Thanks for your help anyway! |
| Re: Not active, waiting for payment | SNYLEN | 6/21/12 2:10 AM | I got the same problem, am a "swedish user", didn't bought my domain from google, and haven't tried Google Apps Business. Still. This doesn't work at all. Can send but not recieve emails! Itäs completely dead. Anyone got an idea? |