| Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | Legogris | 5/16/12 1:57 AM | Domain Name: legogris.seUsers Affected: AllProblem Description: I have a normal Google Apps account with 8 users. A couple of days ago, mails started bouncing and as I log in to the admin panel, it tells me that I need to pay to reactivate. However, |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | LMckin51-Power Poster | 5/16/12 8:59 AM | Have you been using the Google apps Paid Business edition free 30 days trial ? try this url http://www.google.com/a/legogris.se/SuspendedDomain see if it resolve your issue. that will allow you downgrade to free edition. |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | Legogris | 5/16/12 10:15 AM | No, I have not - I haven't even been logged in to the control/admin panel for my Google Apps Domain , or received any communications at all from Google regarding it for months prior to this suddenly happening. The most recent e-mail I got regarding G |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | Legogris | 5/16/12 10:16 AM | I just tried your advice and it just redirects me to the main control panel. |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | LMckin51-Power Poster | 5/16/12 11:00 AM | ok i`ll let the Adviors check on this |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | LMckin51-Power Poster | 5/17/12 4:25 PM | You Might want to make some changes to your Domain dns MX so they can look like these on this page http://support.google.com/a/bin/answer.py?hl=en&answer=174125 your domain dns Look up http://goo.gl/sRsoV |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | Legogris | 5/17/12 11:45 PM | I changed my MX records to my own temporary server yesterday after posting here so I can at least get my mail while this issue is being resolved.Will it work if I change it back now? |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | spangberg | 5/19/12 6:02 AM | I've got the same problem! I've changed my MX-posts, but it says that "inactive, awaiting payment" right under E-mail on my control panel!How do we solve that? |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | LMckin51-Power Poster | 5/19/12 8:01 AM | Spangberg, You need stop posting on every thread it will make it harder for someone to help you |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | LMckin51-Power Poster | 5/19/12 8:05 AM | The Advisor checked your account and they didn't see anything wrong with your account except for your mx records and if you using Google Apps free edition there is no cost. |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | Legogris | 5/19/12 8:21 AM | http://oi49.tinypic.com/2ch2ufp.jpg This is my control panel. The text by the Gmail-icon trabslates to "Not active, awaiting payment".In the top right corner you can see that there's also no way for me to reach my settings (I've changed language to " |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | LMckin51-Power Poster | 5/19/12 8:42 AM | Did you verify your domain ? go here to get the Verification string https://www.google.com/webmasters/verification/verification?siteUrl=legogris.se&continue=http://www.google.com/a/cpanel/legogris.se/Dashboard?wmc%3D1%26sig%3DALjLGbOdFgYvfX_fdGaIyS |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | Legogris | 5/19/12 11:24 AM | I've done it in the past. I just successfully re-verified but the e-mail situation is exactly the same, no change there. And regarding the MX records, I changed them a couple of days AFTER this issue appeared to not lose any more important e-mails. W |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | Rob. | 5/20/12 9:04 PM | If you can post a few screenshots or use http://www.screenr.com to take us through the english control panel, we can try and escalate. Regards Rob PS. Either have Google MX's setup exclusively, or remove them altogether. As it is now, mail delivery destin |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | Legogris | 5/21/12 2:00 AM | I do not seem to be able to change the control panel to English, but I guess that is beside the point. I have changed my MX records (Google records removed altogether for now).Here is my screenr recording showing both the language issue and the contr |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | Rob. | 5/21/12 7:40 AM | Which version of the control panel are you using. Try changing to the next gen version which is in english only. Rob |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | Legogris | 5/21/12 8:43 AM | Somehow, this actually fixed my initial problem as well... Really weird, but changing the control panel was all that was needed to return my e-mail service to normal. |
| Re: Mail shut down - Apps admin page tells me payment has not been made but has not een notified on this and can not acess payment page | Rob. | 5/22/12 10:54 PM | Glad to see it fixed. |