I agreed, FEEDBACK please.  I can't believe a company with BILLIONS in revenue doesn't have a CUSTOMER SERVICE department.  Seriously?  Trying to get in touch with a real person to figure out any issues is the most frustrating experience ever with Google/YT.  This is an issue that really needs to be addressed if they want to keep their reputation as a good company.  Right now they're starting to feel like a monolithic robot rather than real people.