Re: Please read: Issues with refunding your entire balance
Dec 14, 2011 7:13 PM
Posted in group:
Google Voice Forum
Account credit, security and privacy
@jdaum1 - I completely share your frustration. My perception of Google is that it's like an enormous frat house and the closest it has ever come to customer service was one Google employee saying to another, "Dude, we totally gotta have a customer service department or something."
The half-baked nature of Google's services are now legendary. Everything's in perpetual beta, and the company seems to think it's completely indemnified as far as any real accountability to its customers.
The very least? A developer should see this and immediately post a notice on that refund/billing page of Google Voice, "We apologize that due to system errors, we're not capable of processing refunds at this time. We're working on this issue and expect it to be resolved in xxx hours. Please check back later." This would at least save the customer from thinking THEY'RE doing something wrong, going down the self-help rabbit hole, and finally--in complete exasperation--posting an S.O.S. message on a forum like this.
Oh well! It will just give rise to companies like Apple who can leverage their heritage of excellent customer service to deliver a far superior and higher quality service and experience.