Google Product Forums

Cant activate billing SERVER ERROR - SAME AS EVERYONE ELSE IT SEEMS!?


bigmoneyequalsnosupport Jan 18, 2012 7:57 PM
Posted in group: Postini

Categories: Activation :

Domain name: highgroveglass.com.au
Username:info
Apps edition:postini

Problem description:

I have  added postini message protection for 4 accounts to the domain highgroveglass.com.au however at Purchase is complete! Continue with setup. (step 4 of 4) when I click the continue with Setup button after the purchase was completed or if I go to the link provided via email.and try to continue I get the following message

"Server error


We are unable to process your request at this time, please try again later."

I have tried to do this both logged in and out of my account....


It has been over 4 weeks now since I purchased this

I have since tried to contact google (not an easy task at all) and have been told my problem has been passed on to the relevant department about 3 times 

I was then told a ticket had been created but I was given no way to access it????

Ive tried, but as I can't get a PIN via postini its virtually impossible.


I think google really need to improve their customer support it seems almost impossible to get this resolved


Can anyone please please take a look at this for me as my client is absolutely furious and I'm currently paying for nothing!


Steps to reproduce:
•Tried to visit the link via web path

•Tried to continue using email link provided

•Tried logged in and out of account

•Tried in different browsers

•Tried contacting customer support!!