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Re: Import freezes Picasa version: 3.8.0 (Build 117.16, 0) Win 7 64bit

The Picture Guy Mar 12, 2012 3:53 PM
Posted in group: Picasa

Categories: Picasa for Windows :

I think I know what your problem is. I have a Canon scanner that worked fine with XP and it didn't work with Win 7. I also had the problem with Picasa and importing. I called Canon support & they solved the problem with the scanner. As an added benefit, it also fixed the Picasa importing problem. Turns out, there was a folder in the Windows/twain_32/ directory that was causing both problems. The folder belonged  to a Dell printer that I tried to install under Win 7. Because the printer isn't supported I purchased another printer. But the folder for the old printer remained in the Windows/twain_32 directory. We removed the folder and both problems were fixed.
If you have any questions, please post your question here & I'll respond.