i've been through this before with google trying to get an answer to help and nothing.  i wound up just pulling my site last year when I was following all the google guidelines but when the indexing problems started they just ignored my pleas.  sadly the people on the forum seem to be just as inept and unresponsive to real people as last year.  it's just sad since they definitely seem to chase after the larger sites to appease them and let the smaller ones to fend for themselves.  just sad Google people and you should be ashamed of yourselves for not doing better.  this is the only venue we have to get help and there just doesn't seem to be any.