If I was an adwords customer I would be contacting adwords letting them know they need to push Googlebase folks to help you so you can start spending money. This might motivate Googlebase side to allocate some time towards helping you. Googlebase will ultimately reply to you (took weeks for me) so do not give up. It is too bad many of us depend and focus so much on Google. I did but not any more. I am continuing to expand and look for various ways to get business / web traffic. I do not think what I am doing will hurt Google in any way and even if thousands of us do this, it will not hurt Google BUT I sure think it will help me / us to diversify as much as possible in addition to trying to work patiently with Google as they go through yet more changes that impacts millions of us who try to gain traffic/business via Google. They are just overloaded now with all their changes to Google Shopping.