Today I received the ever so vague, apprently common email from Google Merchant Center:
"Thank you for your email. Our specialists have reviewed your Google
Merchant Center account and noticed that it doesn't comply with our
program policies. Therefore, we've disabled your Google Merchant Center
account."
We are running a BigCommerce store and selling used designer women's clothing. We are not a distributor and we buy everything out of pocket and showcase our products in our boutique. Our customers love us and we answer a tremendous need/demand in the marketplace for more affordable designer clothing.
I submitted my product feed and it was disapproved many times. Today I received the above email.
Upon examining my XML feed, we have left out some required attributes on roughly 3500 items. Now, I'd love to go and fix all these but I've got a feeling that after I've spent a week doing this, Google will still be obtuse and not approve the feed. I'm not keen on wasting my time when I can't even get a decently clear email from Google.
I understand advertisers aren't very important to Google, and that's fine. But we're losing hundreds of thousands of dollars in sales (no exaggeration) by not being able to get this feed to be accepted.
I have made a direct reply via email and am awaiting a response. Now I'm reading that Google isn't even accepting BigCommerce feeds anymore. Now what? Where's the accountability here? |