2) If the tiles themselves are slow, please look at what servers are being used to fetch them. In order of increasing difficulty (but increasing value):
  - In your status bar, you should see something like "Connecting to mt0.google.com" but the latter part may differ. What is it?

There is nothing ofter that just his.

  - From a command line (start -> run -> cmd or use terminal on macosx/linux), what are the first few lines of "ping mt0.google.com" and "ping maps.google.com"?
  - From a command line, what is the full output of "traceroute mt0.google.com", "traceroute kh0.google.com" and "traceroute www.google.com"uage.

I dont know what it means what you tell us to do here. I don't know about computers and don't understand professional computer lang