Google Product Forums

Re: I have a problem with my gmail account

bkc56 Jun 21, 2012 1:54 PM
Posted in group: Gmail

Categories: Report an issue : Account Access and Safety : Android :

See the following article about how to recover a lost or compromised account:  http://gmailaccountrecovery.blogspot.com/

BUT... That won't be the original password which is what the device needs to be unlocked.  In that case the device will probably need to have a factory reset done and then setup again with an e-mail account (be sure to write the information down this time).  If it's setup with the recovered e-mail account, any purchased apps and synced data should be restored.  If a new account needs to be created, all previous information will be lost.