I own several documents at an administrative level; these documents are also shared to a district manager and the regular managers under them. The regular managers make changes to the documents, and the district managers then take those updated sheets and uses the information.
This has always worked well; however, a certain district manager is now not always getting the documents from two regular managers. I own them, I can see that they are shared, the regular manager shares them, I share them again just for good measure, but still it doesn't show up on the district manager's account. Some of the other regular manager documents show up, but these two do not show up. They have not changed ownership. They are not in "All documents," or anywhere else that I can find. I believe that they were working after he switched to Drive, although I could not swear to it.
Does anyone know what might cause these two documents to not show up when everything else does?
This is a post I already looked at that didn't work:
I invited 7 colleagues as editors via 'share settings' (and they can be found in the respective list of participants). When I switch to 'email editors/viewers', only 5 colleagues are listed.
The main problem is, that one of the missing colleagues from the second list can not access the folder at all. Google docs just shows an empty page. I also invited her via a different email-adress* (+ different password), which did not change anything. Today, she even switched between 2 computers, which did not make a difference. However, with another test user, I did not have any problem (he showed up both in 'share settings' and in 'email editors').
*ps: I also could not remove the first email-adress from the list of editors. What browser and OS are you using? firefox 3.6.10, windows xp Did clearing your cache and cookies resolve the issue? You can quickly clear your cache by refreshing your browser while holding the Shift key. yes If your question is about documents or spreadsheets, were you using the new version? i assume so