Re: Does the paid version come with dedicated support?
Apr 20, 2012 5:11 AM
Posted in group:
Google Custom Search
From the tab "Business Settings" in your CSE management panel:
With Google Site Search you'll enjoy these additional features and support to help you integrate Google search into your website:
Email support Google will provide access to help center and e-mail support (English only) for paying customers on a 24 x 7 basis. Standard Support requests are responded to with a target initial response time of one business day during Business Hours only. Service Unusable Requests are responded to 24 x 7 with a target initial response time of one hour. Phone support is also available for an additional fee to customers with more than 500,000 queries per year.
Pay the 100 USD, and you get access to a contact form which provides a ticket number:
Our Support engineers will review your concern and get back to you as per service level agreement.