I am trying to fix this for a friend. She started a new gmail account for her Itunes because someone told her it was more secure. She never set it up on Outlook to check any of the emails or anything and now she has forgotten the password. When I try to reset the password it says that there is no account for that username. If I try to start a new account with that username it says it is already used. I tried the username recovery page, but they just send the recovery email to the email address that I can't check because I don't have the password. What can I do to make gmail recognize that this is a valid account and reset the password? I also don't think she put in an alternate recovery email address.